Vice President Sales Operations and Enablement

Company Description: At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Job Description: We are currently looking for a Vice President, Sales Operations and Enablement to join our growing team! In this role, you will be responsible for driving the effectiveness, consistency, and scalability of our consumer sales organization across all channels including contact centers, door-to-door (3rd party), digital, MDU, alternate channels, and affiliate partners. Responsibilities

As Vice President, Sales Operations and Enablement, your duties and responsibilities will include: Own sales funnel visibility and reporting across all channels, from premises passed → open for sale → qualified lead → closed sale → installation Partner with Operations to validate build readiness, opportunity sizing, and timing, ensuring sales teams have clarity on where and when to target customers Establish a unified view of performance metrics, sales forecasting, and productivity across direct and indirect channels Define and continuously refine sales processes to eliminate bottlenecks and ensure smooth handoffs between sales and field operations Sales Enablement

Lead the development and delivery of sales playbooks, onboarding, and ongoing training across channels Oversee sales tools and CRM systems to improve adoption, usability, and data-driven decision making Design and manage compensation plans that drive desired sales behaviors across contact centers, digital, D2D, MDU, and partner channels Build scalable enablement programs that shift the organization toward higher efficiency digital sales while maximizing performance of existing channels Deputy to the EVP, Consumer Growth, Sales & Customer Care

Serve as second-in-command to the EVP, representing the EVP in cross-functional forums and executive discussions as needed Drive alignment, accountability, and execution of EVP priorities across the Consumer Sales & Care organization Ensure initiatives continue moving forward when the EVP is unavailable, providing continuity of leadership and decision-making Qualifications

12+ years of progressive experience in sales operations, sales enablement, or related leadership roles, preferably in telecom, broadband, or subscription-based industries Demonstrated success managing multi-channel sales operations (direct, indirect, digital, partner, MDU) Strong knowledge of fiber deployment dynamics and how they translate into market opportunity Proven ability to design sales compensation programs and enablement strategies that drive results Experience partnering with field operations and technical teams to ensure end-to-end customer delivery Skilled at building teams, leading through influence, and driving cross-functional accountability Data-driven operator with strong analytical, reporting, and process improvement skills Excellent communication and executive presence; able to translate complexity into clarity Trusted leader who can act as a deputy to the EVP, ensuring continuity of leadership across the organization Success Measures

Improved sales productivity and efficiency across channels Increased digital channel penetration and reduced reliance on high-cost sales channels Accurate sales forecasting and funnel transparency from premises passed through install Improved sales-to-install conversion rates, especially in MDU environments Installation performance and customer experience metrics consistently meet or exceed expectations High adoption of sales tools, playbooks, and training across all sales teams EVP initiatives and priorities move forward seamlessly, with continuity of leadership and decision-making Positive engagement and retention of Sales Operations & Enablement team members Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

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