Komodo Health
Overview
The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services. The mission for the IT Analyst role is to work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements. Responsibilities
Provide onsite IT support in the SF office 4 to 5 days a week (Zoom room/hardware, Meraki networking, peripheral troubleshooting). Support and automate onboarding and off-boarding of new employees, temporary employees, vendors, and contractors. Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities. Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others. Resolve issues with Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf/Intune etc. Resolve issues with Mac + PC. Take corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer. What You Bring To Komodo Health (required)
Experience in a technical support or customer service environment supporting Mac OS and Windows. Experience in first and second level support of systems such as Okta, Google Workspace, Atlassian, Slack, MDM (Jamf and Intune), Meraki and Zoom. Experience with dedicated IT Asset Management software (ITAM) like SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM etc. Ability to independently perform basic problem determination and root cause analysis regarding system access, laptop/hardware issues and other general IT issues. Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined. Proficient understanding of internal user requirements. Excellent written and verbal communication skills. Strong aptitude for logical thinking. Strong familiarity with IT Operations and cloud applications. Komodo's AI Standard
At Komodo, we are leading the AI revolution and expect every team member to contribute. AI is foundational and should be integrated into daily work to summarize documents, automate workflows, and uncover insights. Where You’ll Work
Komodo Health has a hybrid work model. Roles may be remote, remote but based in a region, or local to hubs in San Francisco, New York City, or Chicago with remote work options. What We Offer
Positions may be eligible for company benefits. We offer a competitive total rewards package including medical, dental and vision coverage, 401k, and other benefits. Paid time off for vacation, sickness, holiday, and bereavement. Company-paid life insurance and long-term disability insurance. This information is a general overview and may be modified by the Company due to business-related factors. Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries Software Development Referrals increase your chances of interviewing at Komodo Health by 2x Get notified about new Information Technology Analyst jobs in
San Francisco, CA . San Francisco, CA $100,000 - $140,000
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The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services. The mission for the IT Analyst role is to work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements. Responsibilities
Provide onsite IT support in the SF office 4 to 5 days a week (Zoom room/hardware, Meraki networking, peripheral troubleshooting). Support and automate onboarding and off-boarding of new employees, temporary employees, vendors, and contractors. Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities. Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others. Resolve issues with Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf/Intune etc. Resolve issues with Mac + PC. Take corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer. What You Bring To Komodo Health (required)
Experience in a technical support or customer service environment supporting Mac OS and Windows. Experience in first and second level support of systems such as Okta, Google Workspace, Atlassian, Slack, MDM (Jamf and Intune), Meraki and Zoom. Experience with dedicated IT Asset Management software (ITAM) like SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM etc. Ability to independently perform basic problem determination and root cause analysis regarding system access, laptop/hardware issues and other general IT issues. Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined. Proficient understanding of internal user requirements. Excellent written and verbal communication skills. Strong aptitude for logical thinking. Strong familiarity with IT Operations and cloud applications. Komodo's AI Standard
At Komodo, we are leading the AI revolution and expect every team member to contribute. AI is foundational and should be integrated into daily work to summarize documents, automate workflows, and uncover insights. Where You’ll Work
Komodo Health has a hybrid work model. Roles may be remote, remote but based in a region, or local to hubs in San Francisco, New York City, or Chicago with remote work options. What We Offer
Positions may be eligible for company benefits. We offer a competitive total rewards package including medical, dental and vision coverage, 401k, and other benefits. Paid time off for vacation, sickness, holiday, and bereavement. Company-paid life insurance and long-term disability insurance. This information is a general overview and may be modified by the Company due to business-related factors. Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries Software Development Referrals increase your chances of interviewing at Komodo Health by 2x Get notified about new Information Technology Analyst jobs in
San Francisco, CA . San Francisco, CA $100,000 - $140,000
#J-18808-Ljbffr