Braven
Director, Executive Support
Team : Office of the CEO
Location : Hybrid in Chicago (IL)
Employment Type : Full-time
Start Date : ASAP
Hiring Manager : Chief of Staff to the CEO
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.
Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
About The Role
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Executive Support, who will oversee our team of Executive Support & Operations Coordinators. As the leader of the Executive Support Team, you will provide direct coaching, training, and feedback to 3-4 direct reports. This role sits within the Office of the CEO and reports directly to the Chief of Staff to the CEO. What You'll Do
Manage Executive Support and Operations Team (50%) : Lead the centralized executive support team, setting team goals and providing direct management, training, and coaching to support staff. Plan and execute team calls to share progress on deliverables, discuss challenges and possible solutions, share best practices, and create a positive team culture. Identify training needs and opportunities for the executive support team. Connect monthly with executive leaders to share updates on what the executive support team is prioritizing, to gather feedback, and to share updates. Work collaboratively with Executive Directors and Central Team leads (e.g., Finance, External Affairs, Operations) to ensure that appropriate needs are met and troubleshoots issues or concerns as they arise. Conduct annual performance reviews, collaborating with executive leaders closely, for each executive support coordinator. Onboard, coach, and manage a CEO Operations Intern. Administrative Support & Management for Senior Leaders (40%) : Assist 1-2 Senior Leaders with administrative tasks, allowing them to focus on strategic planning. Provide administrative support, including scheduling internal and external meetings, managing calendars, and arranging travel. Coordinate logistics for meetings, including managing the invitations and RSVPs, preparing materials, and securing space. Enter stakeholder data and project details into Salesforce. Ensure timely, professional correspondence to internal and external stakeholders and project manage correspondence. Execute and/or assist with ad hoc projects and tasks. Serve as back-up support to the CEO or executive leaders in the absence of the Executive Assistant to the CEO or executive support senior coordinators. Create and Manage Systems (10%) : Collaborate with the Chief of Staff, Executive Assistant to the CEO, and other teams including the External Affairs team to create shared systems of support and accountability to be used across multiple teams. Create a library of resources and best practices for the Executive Support team. Develop toolkits to help organize pertinent information and ensure opportunities for shared knowledge are captured. Other duties as assigned. Requirements
Bachelor's Degree. 5 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel. 3 years of experience managing others, ideally in executive support roles. Proficiency in Zoom, Expensify, and booking online travel. Preferred Qualifications
8 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel. Ability to set strategy for an operations team and manage goals, benchmarks, and outcomes to ensure efficient service and support to executive leaders. Exceptional written and interpersonal communication, critical thinking, organizational skills, and excellent attention to detail. Ability to flawlessly manage multiple projects concurrently and independently while staying focused on the objective when things are ambiguous or changing. Strong professional judgment and maturity; sensitivity with managing confidential information, and the ability to exercise discretion. Strong customer service ethic and ability to proactively prepare for potential issues. Seeks out feedback, is receptive to feedback given proactively, and actively uses it to improve. Interacts comfortably and authentically with people who have a range of identities, personalities, and ways of operating. Proficient in Salesforce. Ability to effectively manage up to ensure the timely completion of projects and tasks. Demonstrated commitment to building strong and welcoming cultures that help to develop others. Exemplification of Braven's core values. Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population. Work Demands
Ability to work in-person in Chicago (IL) at least 3 days per week. Travel occasionally for org-wide and team-wide meetings and to support EAs within their regions. Non-traditional hours may be required to support teams in different time zones or to offer support during key events. Additional Requirements
Authorized to work in the U.S. Braven doesn't offer employment visa sponsorship. Application & Interview Process
Phone screen with Talent Team member. Performance Task. Interview with Hiring Manager. Panel Interview with Key Partners. Finalist Interview. Reference Checks. Benefits
Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. Braven also provides competitive, comprehensive benefits, recognition, and career development. Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year). Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health. Match of your 401K contribution up to 5% of your base annual salary, starting your first full month. Coverage of 85% of health insurance premium for employee and dependents. 12 weeks of paid parental leave. A one-month paid sabbatical after 4 years on staff. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Executive Support, who will oversee our team of Executive Support & Operations Coordinators. As the leader of the Executive Support Team, you will provide direct coaching, training, and feedback to 3-4 direct reports. This role sits within the Office of the CEO and reports directly to the Chief of Staff to the CEO. What You'll Do
Manage Executive Support and Operations Team (50%) : Lead the centralized executive support team, setting team goals and providing direct management, training, and coaching to support staff. Plan and execute team calls to share progress on deliverables, discuss challenges and possible solutions, share best practices, and create a positive team culture. Identify training needs and opportunities for the executive support team. Connect monthly with executive leaders to share updates on what the executive support team is prioritizing, to gather feedback, and to share updates. Work collaboratively with Executive Directors and Central Team leads (e.g., Finance, External Affairs, Operations) to ensure that appropriate needs are met and troubleshoots issues or concerns as they arise. Conduct annual performance reviews, collaborating with executive leaders closely, for each executive support coordinator. Onboard, coach, and manage a CEO Operations Intern. Administrative Support & Management for Senior Leaders (40%) : Assist 1-2 Senior Leaders with administrative tasks, allowing them to focus on strategic planning. Provide administrative support, including scheduling internal and external meetings, managing calendars, and arranging travel. Coordinate logistics for meetings, including managing the invitations and RSVPs, preparing materials, and securing space. Enter stakeholder data and project details into Salesforce. Ensure timely, professional correspondence to internal and external stakeholders and project manage correspondence. Execute and/or assist with ad hoc projects and tasks. Serve as back-up support to the CEO or executive leaders in the absence of the Executive Assistant to the CEO or executive support senior coordinators. Create and Manage Systems (10%) : Collaborate with the Chief of Staff, Executive Assistant to the CEO, and other teams including the External Affairs team to create shared systems of support and accountability to be used across multiple teams. Create a library of resources and best practices for the Executive Support team. Develop toolkits to help organize pertinent information and ensure opportunities for shared knowledge are captured. Other duties as assigned. Requirements
Bachelor's Degree. 5 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel. 3 years of experience managing others, ideally in executive support roles. Proficiency in Zoom, Expensify, and booking online travel. Preferred Qualifications
8 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel. Ability to set strategy for an operations team and manage goals, benchmarks, and outcomes to ensure efficient service and support to executive leaders. Exceptional written and interpersonal communication, critical thinking, organizational skills, and excellent attention to detail. Ability to flawlessly manage multiple projects concurrently and independently while staying focused on the objective when things are ambiguous or changing. Strong professional judgment and maturity; sensitivity with managing confidential information, and the ability to exercise discretion. Strong customer service ethic and ability to proactively prepare for potential issues. Seeks out feedback, is receptive to feedback given proactively, and actively uses it to improve. Interacts comfortably and authentically with people who have a range of identities, personalities, and ways of operating. Proficient in Salesforce. Ability to effectively manage up to ensure the timely completion of projects and tasks. Demonstrated commitment to building strong and welcoming cultures that help to develop others. Exemplification of Braven's core values. Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population. Work Demands
Ability to work in-person in Chicago (IL) at least 3 days per week. Travel occasionally for org-wide and team-wide meetings and to support EAs within their regions. Non-traditional hours may be required to support teams in different time zones or to offer support during key events. Additional Requirements
Authorized to work in the U.S. Braven doesn't offer employment visa sponsorship. Application & Interview Process
Phone screen with Talent Team member. Performance Task. Interview with Hiring Manager. Panel Interview with Key Partners. Finalist Interview. Reference Checks. Benefits
Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. Braven also provides competitive, comprehensive benefits, recognition, and career development. Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year). Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health. Match of your 401K contribution up to 5% of your base annual salary, starting your first full month. Coverage of 85% of health insurance premium for employee and dependents. 12 weeks of paid parental leave. A one-month paid sabbatical after 4 years on staff. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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