John Deere
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Customer Success Manager
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John Deere There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. John Deere is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability. Primary Location:
United States (US) - Colorado - Denver Function:
Customer Experience (CA) Title:
Customer Success Manager Onsite/Remote:
Remote Position Your Responsibilities
Manage customer accounts Consult customers to drive return on investment and improve their overall experience Build, maintain and leverage strong relationships with both business and technical decision makers within each customer Sell performance upgrade kits, technologies, machines and aftermarket offerings Build dealer capabilities around digital products and technologies to weave them into the selling processes. Help the customer win while delivering best-in-class renewal rates Create new templates and tools to guide the customer through the journey by overseeing and owning the following customer lifecycle steps: onboarding, implementation, adoption and renewal Serve as a customer advocate within John Deere, championing changes to the product and internal processes that will increase usage, renewal and revenue What Skills You Need
5 or more years working with Ag or Construction dealers and customers 5 or more years of effective communications skills; written, verbal and presentation Construction product and technology knowledge Ability to work autonomously Ability to leverage data and analytics into the sales process Willingness and ability to travel domestically and/or internationally up to 75% What Makes You Stand Out
Site development, underground, or mining production system knowledge 2 or more years of Account Management Education
Bachelor’s Degree in a Business/Management, Marketing, AG/Construction Management, Engineering or equivalent related work experience What You'll Get
Flexible work arrangements Highly competitive base pay and performance bonuses Savings & Retirement benefits (401K and Defined Contribution) Healthcare benefits with a generous company contribution in the Health Savings Account Adoption assistance Employee Assistance Programs Tuition assistance Fitness subsidies and on-site gyms at specific Deere locations Charitable contribution match Employee Purchase Plan & numerous discount programs for personal use Salary Range:
$107,400.00 - $161,088.00 + Benefits Equal Employment Opportunity Statement John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Customer Success Manager
role at
John Deere There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. John Deere is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability. Primary Location:
United States (US) - Colorado - Denver Function:
Customer Experience (CA) Title:
Customer Success Manager Onsite/Remote:
Remote Position Your Responsibilities
Manage customer accounts Consult customers to drive return on investment and improve their overall experience Build, maintain and leverage strong relationships with both business and technical decision makers within each customer Sell performance upgrade kits, technologies, machines and aftermarket offerings Build dealer capabilities around digital products and technologies to weave them into the selling processes. Help the customer win while delivering best-in-class renewal rates Create new templates and tools to guide the customer through the journey by overseeing and owning the following customer lifecycle steps: onboarding, implementation, adoption and renewal Serve as a customer advocate within John Deere, championing changes to the product and internal processes that will increase usage, renewal and revenue What Skills You Need
5 or more years working with Ag or Construction dealers and customers 5 or more years of effective communications skills; written, verbal and presentation Construction product and technology knowledge Ability to work autonomously Ability to leverage data and analytics into the sales process Willingness and ability to travel domestically and/or internationally up to 75% What Makes You Stand Out
Site development, underground, or mining production system knowledge 2 or more years of Account Management Education
Bachelor’s Degree in a Business/Management, Marketing, AG/Construction Management, Engineering or equivalent related work experience What You'll Get
Flexible work arrangements Highly competitive base pay and performance bonuses Savings & Retirement benefits (401K and Defined Contribution) Healthcare benefits with a generous company contribution in the Health Savings Account Adoption assistance Employee Assistance Programs Tuition assistance Fitness subsidies and on-site gyms at specific Deere locations Charitable contribution match Employee Purchase Plan & numerous discount programs for personal use Salary Range:
$107,400.00 - $161,088.00 + Benefits Equal Employment Opportunity Statement John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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