Navitus Health Solutions
Supervisor, Member Services - Archimedes
Navitus Health Solutions, Brentwood, Tennessee, United States, 37027
Supervisor, Member Services - Archimedes
Location
US-TN-Brentwood
ID
2025-5118
Category
Archimedes
Position Type
Full-Time
Remote
No
Company
Archimedes
About Us
Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit - alignment, value and transparency - Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.
Pay Range
USD $0.00 - USD $0.00 /Yr.
Work Schedule Description (e.g. M-F 8am to 5pm)
Core Business Hours
Overview
Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Supervisor in our Brentwood, TN office. The Member Services Supervisor is responsible for the overall performance of the call center. They will make decisions regarding people, processes, technology, and customer service. This person is jointly responsible for the success of the call center team with the Sr. Director - PBM Operations. A deep understanding of Archimedes' culture and mission is vital to the success of this position. Responsibilities
Essential Duties and Responsibilities (include but are not limited to): Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
A key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience. Administers weekly call center schedules to ensure the call center staff is performing at their highest efficiency on all shifts to meet demand. Trains the call center staff in understanding & completing their primary functions with the highest level of efficiency and accuracy. Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service. Sets and meets performance targets for speed, efficiency, and quality. Communicates job expectations and enforces policies and procedures throughout the call center. Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data. The Member Services Supervisor has constant communication with customers regarding positive or negative experiences. They also ensure that our customers are receiving all necessary communication from customer service representatives regarding appointments. The Member Services Supervisor has an indirect responsibility for the fiscal stability of the Facility Services Group. It is important they understand the sales process and are responsible for the customer service representatives continuously closing on booked service appointment and memberships. Other duties as assigned This is an in office position.
Qualifications
Education, Experience, Skills: * 3+ years call center experience preferable * 3+ years supervisory or management experience in a call center environment * Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook * Ability to develop and interpret standard call center management metrics Location : Address
5250 Virginia Way Ste 300
Location : City
Brentwood
Location : State/Province
TN
Location : Postal Code
37027
Location : Country
US
Location
US-TN-Brentwood
ID
2025-5118
Category
Archimedes
Position Type
Full-Time
Remote
No
Company
Archimedes
About Us
Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit - alignment, value and transparency - Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.
Pay Range
USD $0.00 - USD $0.00 /Yr.
Work Schedule Description (e.g. M-F 8am to 5pm)
Core Business Hours
Overview
Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Supervisor in our Brentwood, TN office. The Member Services Supervisor is responsible for the overall performance of the call center. They will make decisions regarding people, processes, technology, and customer service. This person is jointly responsible for the success of the call center team with the Sr. Director - PBM Operations. A deep understanding of Archimedes' culture and mission is vital to the success of this position. Responsibilities
Essential Duties and Responsibilities (include but are not limited to): Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
A key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience. Administers weekly call center schedules to ensure the call center staff is performing at their highest efficiency on all shifts to meet demand. Trains the call center staff in understanding & completing their primary functions with the highest level of efficiency and accuracy. Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service. Sets and meets performance targets for speed, efficiency, and quality. Communicates job expectations and enforces policies and procedures throughout the call center. Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data. The Member Services Supervisor has constant communication with customers regarding positive or negative experiences. They also ensure that our customers are receiving all necessary communication from customer service representatives regarding appointments. The Member Services Supervisor has an indirect responsibility for the fiscal stability of the Facility Services Group. It is important they understand the sales process and are responsible for the customer service representatives continuously closing on booked service appointment and memberships. Other duties as assigned This is an in office position.
Qualifications
Education, Experience, Skills: * 3+ years call center experience preferable * 3+ years supervisory or management experience in a call center environment * Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook * Ability to develop and interpret standard call center management metrics Location : Address
5250 Virginia Way Ste 300
Location : City
Brentwood
Location : State/Province
TN
Location : Postal Code
37027
Location : Country
US