Fulton County, GA
Salary:
$53,023.00 - $98,622.00 Annually Location :
FULTON COUNTY ATLANTA, GA Job Type:
PUBLIC SAFETY Department:
EMERGENCY SERVICES Opening Date:
10/02/2025 Closing Date:
10/16/2025 11:59 PM Eastern Pay Grade::
15
UNCLASSIFIED POSITION IN THE EMERGENCY SERVICES (E911) DEPARTMENT
STARTING SALARY FOR THIS POSITION IS $57,795.00
Minimum Qualifications: High School Diploma or GED required to include four (4) years of Public Safety Emergency Dispatch experience to include two (2) years of lead or supervisory experience; or three (3) years of experience working as a E911 Communications Officer and released from all radio disciplines (Fulton County Government Emergency Services current or former employees only) to include two (2) years of lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Experience credit will be granted for each active certification the applicant possesses from the list below.
Specific License or Certification Required:
Must possess and maintain Georgia Peace Officer Standards and Training (POST) Certification (3). The following Certification
MUST
be attained within a year of employment and maintained during employment: Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification) (1), Emergency Medical Dispatch (EMD) Certification (1), Cardiopulmonary Resuscitation (CPR) Certification (1) and National Incident Management System (NIMS) courses (1). Employees of this classification must also complete the Association of Public-Safety Communications Officials (APCO) Communications Center Supervisor within six months of promotion (1), and the (APCO) Registered Public-Safety Leader (RPL) (3) must also be completed within two years of promotion/employment.
Specific Knowledge, Skills, or Abilities : Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
All applicants must agree to and successfully pass a background investigation, skills assessment, psychological evaluation, physical/drug screening, and polygraph to be considered for employment with the Fulton County Department of Emergency Services.
Must be at least eight-teen (18) years of age. Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act: Be a citizen of the United States; Have a high school diploma or its recognized equivalent (G.E.D.);
Ability to type at a speed of not less than 25 net words per minute.
Skills Testing Information During the interview process, candidates will be scheduled by the E911 Administrative Team to take the CritiCall, 911 dispatch test and data entry proficiency assessment(s).
CritiCall is a computerized pre-employment test used to measure a person's underlying skills and abilities prior to any training they receive if they are hired as a public safety dispatcher or call taker. If you would like to learn more about the CritiCall test or review the available testing resources, you can visit the applicant resource page at .
EXAMINATION: The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.
All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the Personnel Department.
Purpose of Classification: The purpose of this classification is to supervise staff and schedule assignments for an assigned shift within the Fulton County Department of Emergency Services. Responsibilities include reporting on operators' activities and coordinating and overseeing on-line training of employees. This classification is distinguished from E911 Supervisor Senior in that this class supervises and schedules assignments for Communications Officers and maintains paperwork of communications operations, whereas the latter supervises the daily activities and operations of an assigned shift within the Fulton County Department of Emergency Services. Incumbent works within a 24-hour, seven (7) days per week operation and performs shift work as required, including working holidays and weekends.
Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; establishes workloads and prioritizes work assignments; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or recommends discipline as appropriate; assists with or completes employee performance appraisals; directs work; and trains staff in operations, policies, and procedures.
Conducts roll call; runs/reviews daily reports; monitors calls for compliance with policies and procedures; coordinates and evaluates timely receipt, dispatch, and completion of emergency aid requests; processes citizen complaints or issues commendations (Star Card); coaches/counsels staff; assists employees when officers are in pursuit; notifies Field Supervisors as necessary; adheres to rules and regulations governing FCC; and ensures security guidelines are met pertaining to GCIC/NCIC.
Completes Daily Observation Reports on newly hired employees to track progress; prepares daily activity reports; completes quarterly reports for appraisals, bias-based profile reports, monthly stats for Manager's Reports, and daily case numbers; and retrieves information for Police and Sheriff/Marshal's Departments for CALEA.
Prepares schedules: utilizes CAD System for notifications; completes notification check-off lists; makes calls to on-call personnel; sends notifications to community and employees through CodeRED Alert system; and makes recommendations for schedule adjustments during staff shortages.
Coordinates and oversees on-line training of employees; Conducts Emergency Medical Dispatch (EMD) training and Continuing Dispatch Education (CDE) program development for the department; Provides orientation and training to EMD personnel; Collects, distributes, and files all EMD personnel-related findings and recommendations; Coordinates and facilitates EMD certification training processes, including written and practical examinations, in cooperation with the National Academy of Emergency Medical Dispatch (NAEMD); Oversees Emergency Medical Dispatch (EMD) projects to meet Emergency Medical Services (EMS), NAEMD, and departmental data needs and standards; Serves on committees as required and represents the assigned department on regional issues, including follow-up on EMS/EMD feedback reports; conducts daily quality assurance case evaluation of a random selection of 10% of all EMS calls types for review and measurement of protocol compliance and provides feedback to Division Chief, supervisors, and staff.
Assists staff with emergency/non-emergency and high-priority calls as needed: investigates citizens' complaints and makes recommendations for resolution; dispatches Field Units and Field Supervisors to various locations; executes Field Units' requests such as wrecker service, call backs, taxi service, etc.; and provides requested information referencing Georgia Crime Information Center/National Crime Information Center.
Ensures that security requirements of state and federal regulations are met in accessing/releasing criminal and drivers' histories.
Maintains a current, comprehensive knowledge and awareness of applicable laws, regulations, principles and practices relating to provision of 911 communications services; reads professional literature; maintains professional affiliations; maintains required certifications; attends meetings including those on behalf of the E911 Supervisor Senior to make necessary immediate decisions or recommendations to management, workshops, hearings, and training sessions as required.
Additional Functions: Performs the duties of the Communications Officer and functions as an assistant to the E911 Supervisor Senior as required. Performs other related duties as required.
Performance Aptitudes: Data Utilization : Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction : Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division. This may include counting, recording counts, and basic measuring.
Functional Reasoning : Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning : Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA Compliance: Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sedentary work involves sitting most of the time.
Sensory Requirements : Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions.
It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation. 01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
Yes No
02
What best describes your highest level of education completed?
High School Diploma or G.E.D. Equivalent Some College Vocational or Technical Training Associate's Degree Bachelor's Degree Master's Degree Doctorate's Degree None of the Above
03
How many months or years of work experience do you have as a E911 dispatch operator or E911 emergency communication operator?
0 to 5 Months 6 Months to 1 Year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years 4 years less than 5 years 5 years less than 6 years 6 years or more None of the above
04
Do you have at least two (2) years of public safety dispatch lead/supervisory?
Yes No
05
During your current or previous supervisory experience, on an average, how many employees did you supervise?
1 to 5 6 to 10 11 to 15 16 to 20 21 or more
06
Do you possess a Georgia Peace Officer Standards and Training (POST) Basic Communications Officer Certification?
Yes No
07
Which best describes the type of 911 center/PSAP in which you have previous experience?
EMS PSAP FIRE PSAP LAW PSAP FIRE/EMS FIRE/LAW FIRE/LAW/EMS FIRE/LAW/EMS/EMA
08
Are you a member of any of the following professional organizations?
NENA APCO NAEMD All of the Above None of the Above
09
Have you ever served on any panels or boards in your official capacity as a supervisor?
Yes No
10
Do you have experience analyzing data for improvement with 911 calls for service, 911 call processing times, 911 call dispatch times?
Yes No
11
Have you ever served in the role of Communications Training Officer?
Yes No
12
Do you have experience in developing and implementing employee staffing models?
Yes No
13
Do you have experience in implementing or launching an Emergency Notification System?
Yes No
14
Have you ever presented 911 information to a group in a public forum?
Yes No
15
Do you have experience in dealing with the news media?
Yes No
16
Do you possess a valid State of Georgia Driver's license or currently have a driver's license from any state within the United States of America?
Yes No
17
Please be advised that the Fulton County Department of Emergency Services is a 24 hour 7 day a week operation and that this position will be required to work on all shifts, weekends, and holidays.Do you accept employment under these terms?
Yes No
18
Are you a current or former Fulton County Department of E911 Emergency Services employee?
Yes No
19
The elements for selection process for all non-sworn applications could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening. A background investigation will also be conducted. This investigation will include a current check on the applicant's credit criminal an driver history. All information provided in the application will be verified. Personal or verbal contact will be made with all references supplied by the applicant and/or other sources.The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigations.Do you agree to the terms stated?
Yes No
20
Have you been convicted by any State or Federal Government of any crime, the punishment for which could have been imprisonment in a Federal or State prison or institution?
Yes No Not Sure
21
Have you been convicted of sufficient misdemeanors to establish a pattern of disregard for the law?
Yes No Not Sure
22
Was any conviction pursuant to an adjudication in a juvenile court, youthful offender act or first offenders act?
Yes No Not Sure
23
Are you currently a citizen of the United States?
Yes No
Required Question
$53,023.00 - $98,622.00 Annually Location :
FULTON COUNTY ATLANTA, GA Job Type:
PUBLIC SAFETY Department:
EMERGENCY SERVICES Opening Date:
10/02/2025 Closing Date:
10/16/2025 11:59 PM Eastern Pay Grade::
15
UNCLASSIFIED POSITION IN THE EMERGENCY SERVICES (E911) DEPARTMENT
STARTING SALARY FOR THIS POSITION IS $57,795.00
Minimum Qualifications: High School Diploma or GED required to include four (4) years of Public Safety Emergency Dispatch experience to include two (2) years of lead or supervisory experience; or three (3) years of experience working as a E911 Communications Officer and released from all radio disciplines (Fulton County Government Emergency Services current or former employees only) to include two (2) years of lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Experience credit will be granted for each active certification the applicant possesses from the list below.
Specific License or Certification Required:
Must possess and maintain Georgia Peace Officer Standards and Training (POST) Certification (3). The following Certification
MUST
be attained within a year of employment and maintained during employment: Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification) (1), Emergency Medical Dispatch (EMD) Certification (1), Cardiopulmonary Resuscitation (CPR) Certification (1) and National Incident Management System (NIMS) courses (1). Employees of this classification must also complete the Association of Public-Safety Communications Officials (APCO) Communications Center Supervisor within six months of promotion (1), and the (APCO) Registered Public-Safety Leader (RPL) (3) must also be completed within two years of promotion/employment.
Specific Knowledge, Skills, or Abilities : Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
All applicants must agree to and successfully pass a background investigation, skills assessment, psychological evaluation, physical/drug screening, and polygraph to be considered for employment with the Fulton County Department of Emergency Services.
Must be at least eight-teen (18) years of age. Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act: Be a citizen of the United States; Have a high school diploma or its recognized equivalent (G.E.D.);
Ability to type at a speed of not less than 25 net words per minute.
Skills Testing Information During the interview process, candidates will be scheduled by the E911 Administrative Team to take the CritiCall, 911 dispatch test and data entry proficiency assessment(s).
CritiCall is a computerized pre-employment test used to measure a person's underlying skills and abilities prior to any training they receive if they are hired as a public safety dispatcher or call taker. If you would like to learn more about the CritiCall test or review the available testing resources, you can visit the applicant resource page at .
EXAMINATION: The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.
All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the Personnel Department.
Purpose of Classification: The purpose of this classification is to supervise staff and schedule assignments for an assigned shift within the Fulton County Department of Emergency Services. Responsibilities include reporting on operators' activities and coordinating and overseeing on-line training of employees. This classification is distinguished from E911 Supervisor Senior in that this class supervises and schedules assignments for Communications Officers and maintains paperwork of communications operations, whereas the latter supervises the daily activities and operations of an assigned shift within the Fulton County Department of Emergency Services. Incumbent works within a 24-hour, seven (7) days per week operation and performs shift work as required, including working holidays and weekends.
Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; establishes workloads and prioritizes work assignments; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or recommends discipline as appropriate; assists with or completes employee performance appraisals; directs work; and trains staff in operations, policies, and procedures.
Conducts roll call; runs/reviews daily reports; monitors calls for compliance with policies and procedures; coordinates and evaluates timely receipt, dispatch, and completion of emergency aid requests; processes citizen complaints or issues commendations (Star Card); coaches/counsels staff; assists employees when officers are in pursuit; notifies Field Supervisors as necessary; adheres to rules and regulations governing FCC; and ensures security guidelines are met pertaining to GCIC/NCIC.
Completes Daily Observation Reports on newly hired employees to track progress; prepares daily activity reports; completes quarterly reports for appraisals, bias-based profile reports, monthly stats for Manager's Reports, and daily case numbers; and retrieves information for Police and Sheriff/Marshal's Departments for CALEA.
Prepares schedules: utilizes CAD System for notifications; completes notification check-off lists; makes calls to on-call personnel; sends notifications to community and employees through CodeRED Alert system; and makes recommendations for schedule adjustments during staff shortages.
Coordinates and oversees on-line training of employees; Conducts Emergency Medical Dispatch (EMD) training and Continuing Dispatch Education (CDE) program development for the department; Provides orientation and training to EMD personnel; Collects, distributes, and files all EMD personnel-related findings and recommendations; Coordinates and facilitates EMD certification training processes, including written and practical examinations, in cooperation with the National Academy of Emergency Medical Dispatch (NAEMD); Oversees Emergency Medical Dispatch (EMD) projects to meet Emergency Medical Services (EMS), NAEMD, and departmental data needs and standards; Serves on committees as required and represents the assigned department on regional issues, including follow-up on EMS/EMD feedback reports; conducts daily quality assurance case evaluation of a random selection of 10% of all EMS calls types for review and measurement of protocol compliance and provides feedback to Division Chief, supervisors, and staff.
Assists staff with emergency/non-emergency and high-priority calls as needed: investigates citizens' complaints and makes recommendations for resolution; dispatches Field Units and Field Supervisors to various locations; executes Field Units' requests such as wrecker service, call backs, taxi service, etc.; and provides requested information referencing Georgia Crime Information Center/National Crime Information Center.
Ensures that security requirements of state and federal regulations are met in accessing/releasing criminal and drivers' histories.
Maintains a current, comprehensive knowledge and awareness of applicable laws, regulations, principles and practices relating to provision of 911 communications services; reads professional literature; maintains professional affiliations; maintains required certifications; attends meetings including those on behalf of the E911 Supervisor Senior to make necessary immediate decisions or recommendations to management, workshops, hearings, and training sessions as required.
Additional Functions: Performs the duties of the Communications Officer and functions as an assistant to the E911 Supervisor Senior as required. Performs other related duties as required.
Performance Aptitudes: Data Utilization : Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction : Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division. This may include counting, recording counts, and basic measuring.
Functional Reasoning : Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning : Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA Compliance: Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sedentary work involves sitting most of the time.
Sensory Requirements : Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions.
It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation. 01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
Yes No
02
What best describes your highest level of education completed?
High School Diploma or G.E.D. Equivalent Some College Vocational or Technical Training Associate's Degree Bachelor's Degree Master's Degree Doctorate's Degree None of the Above
03
How many months or years of work experience do you have as a E911 dispatch operator or E911 emergency communication operator?
0 to 5 Months 6 Months to 1 Year 1 year less than 2 years 2 years less than 3 years 3 years less than 4 years 4 years less than 5 years 5 years less than 6 years 6 years or more None of the above
04
Do you have at least two (2) years of public safety dispatch lead/supervisory?
Yes No
05
During your current or previous supervisory experience, on an average, how many employees did you supervise?
1 to 5 6 to 10 11 to 15 16 to 20 21 or more
06
Do you possess a Georgia Peace Officer Standards and Training (POST) Basic Communications Officer Certification?
Yes No
07
Which best describes the type of 911 center/PSAP in which you have previous experience?
EMS PSAP FIRE PSAP LAW PSAP FIRE/EMS FIRE/LAW FIRE/LAW/EMS FIRE/LAW/EMS/EMA
08
Are you a member of any of the following professional organizations?
NENA APCO NAEMD All of the Above None of the Above
09
Have you ever served on any panels or boards in your official capacity as a supervisor?
Yes No
10
Do you have experience analyzing data for improvement with 911 calls for service, 911 call processing times, 911 call dispatch times?
Yes No
11
Have you ever served in the role of Communications Training Officer?
Yes No
12
Do you have experience in developing and implementing employee staffing models?
Yes No
13
Do you have experience in implementing or launching an Emergency Notification System?
Yes No
14
Have you ever presented 911 information to a group in a public forum?
Yes No
15
Do you have experience in dealing with the news media?
Yes No
16
Do you possess a valid State of Georgia Driver's license or currently have a driver's license from any state within the United States of America?
Yes No
17
Please be advised that the Fulton County Department of Emergency Services is a 24 hour 7 day a week operation and that this position will be required to work on all shifts, weekends, and holidays.Do you accept employment under these terms?
Yes No
18
Are you a current or former Fulton County Department of E911 Emergency Services employee?
Yes No
19
The elements for selection process for all non-sworn applications could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening. A background investigation will also be conducted. This investigation will include a current check on the applicant's credit criminal an driver history. All information provided in the application will be verified. Personal or verbal contact will be made with all references supplied by the applicant and/or other sources.The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigations.Do you agree to the terms stated?
Yes No
20
Have you been convicted by any State or Federal Government of any crime, the punishment for which could have been imprisonment in a Federal or State prison or institution?
Yes No Not Sure
21
Have you been convicted of sufficient misdemeanors to establish a pattern of disregard for the law?
Yes No Not Sure
22
Was any conviction pursuant to an adjudication in a juvenile court, youthful offender act or first offenders act?
Yes No Not Sure
23
Are you currently a citizen of the United States?
Yes No
Required Question