Chico's FAS, Inc.
Assistant Store Manager White House Black Market
Chico's FAS, Inc., Sarasota, Florida, United States, 34243
Assistant Store Manager White House Black Market
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Assistant Store Manager White House Black Market
role at
Chico's FAS, Inc.
Overview With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, we have diverse opportunities for talented professionals to join our team. Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.
Position Objective The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.
Functional Responsibilities
Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in store business and sales strategies.
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
Controls payroll and supply budget.
Performs and oversees basic operational activities such as scheduling, shrink audits, physical inventory, opening/closing duties, time sheet review, payroll accuracy, and merchandise flow processes.
Performs all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures register transactions are completed accurately.
Ensures compliance with applicable laws, loss prevention policies, procedures, and controls; conducts associate training to reinforce proper controls.
Administers operational processes including inventory receipt/dispatch, daily replenishment, and preparation of physical inventories.
Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
Develops a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
Trains and coaches to ensure the selling team is fluent in product knowledge both online and in store.
Trains, coaches, and assists with locate fulfillment and selling.
Building High Performing Teams
Motivates and inspires store team, developing a shared vision while modeling core values.
Promotes an inclusive, collaborative approach to problem solving.
Communicates with store teams and Store Manager to effectively lead positive change.
Seeks personal developmental opportunities and solicits feedback to build leadership skill set.
Customer Experience
Models and promotes MAPS (Most Amazing Personal Service) principles and standards, offering a cohesive omni-channel experience.
Utilizes product knowledge to assist customers and makes merchandise recommendations or helps locate merchandise based on customer needs.
Ensures prompt resolution of customer concerns and maintains a fast, efficient register experience; stays current on payments, returns, and related policies.
Maintains consistent client communication through customer books, rewards program participation, and customer capture sign-ups.
Talent
Assists in recruiting, hiring, and developing a high-performing team.
Supports, implements, and follows up on training programs and seminars.
Assesses and coaches store team on performance; partners with Store Manager to resolve HR issues.
Drives associate engagement by recognizing and rewarding outstanding performance.
Ensures adherence to employment practices and policies.
Other duties as assigned. This position may be found in multiple brands; some duties may vary by brand.
Qualifications
High School diploma or equivalent
2+ years of retail management experience preferred
Must be 18 years of age or older
Excellent communication, verbal, and written skills
Able to learn or adapt to company technology
Proven excellent customer service skills with a track record in sales and leadership
Strong organizational skills and ability to multi-task in a fast-paced environment
Strong leadership, training, and team-building skills
Knowledge of administrative aspects of store operations
Able to communicate with customers and staff
Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays
Physical Requirements
Constant walking/standing - 67-100% of an 8-hour shift
Occasional lifting up to 50 lbs - 1-33% of an 8-hour shift
Frequent climbing - 34-66% of an 8-hour shift
Equal Opportunity Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, or any other protected status under federal, state, or local law.
Applicants may apply to any location or position; accommodations are available for applicants with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
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Assistant Store Manager White House Black Market
role at
Chico's FAS, Inc.
Overview With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, we have diverse opportunities for talented professionals to join our team. Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.
Position Objective The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.
Functional Responsibilities
Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in store business and sales strategies.
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
Controls payroll and supply budget.
Performs and oversees basic operational activities such as scheduling, shrink audits, physical inventory, opening/closing duties, time sheet review, payroll accuracy, and merchandise flow processes.
Performs all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures register transactions are completed accurately.
Ensures compliance with applicable laws, loss prevention policies, procedures, and controls; conducts associate training to reinforce proper controls.
Administers operational processes including inventory receipt/dispatch, daily replenishment, and preparation of physical inventories.
Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
Develops a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
Trains and coaches to ensure the selling team is fluent in product knowledge both online and in store.
Trains, coaches, and assists with locate fulfillment and selling.
Building High Performing Teams
Motivates and inspires store team, developing a shared vision while modeling core values.
Promotes an inclusive, collaborative approach to problem solving.
Communicates with store teams and Store Manager to effectively lead positive change.
Seeks personal developmental opportunities and solicits feedback to build leadership skill set.
Customer Experience
Models and promotes MAPS (Most Amazing Personal Service) principles and standards, offering a cohesive omni-channel experience.
Utilizes product knowledge to assist customers and makes merchandise recommendations or helps locate merchandise based on customer needs.
Ensures prompt resolution of customer concerns and maintains a fast, efficient register experience; stays current on payments, returns, and related policies.
Maintains consistent client communication through customer books, rewards program participation, and customer capture sign-ups.
Talent
Assists in recruiting, hiring, and developing a high-performing team.
Supports, implements, and follows up on training programs and seminars.
Assesses and coaches store team on performance; partners with Store Manager to resolve HR issues.
Drives associate engagement by recognizing and rewarding outstanding performance.
Ensures adherence to employment practices and policies.
Other duties as assigned. This position may be found in multiple brands; some duties may vary by brand.
Qualifications
High School diploma or equivalent
2+ years of retail management experience preferred
Must be 18 years of age or older
Excellent communication, verbal, and written skills
Able to learn or adapt to company technology
Proven excellent customer service skills with a track record in sales and leadership
Strong organizational skills and ability to multi-task in a fast-paced environment
Strong leadership, training, and team-building skills
Knowledge of administrative aspects of store operations
Able to communicate with customers and staff
Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays
Physical Requirements
Constant walking/standing - 67-100% of an 8-hour shift
Occasional lifting up to 50 lbs - 1-33% of an 8-hour shift
Frequent climbing - 34-66% of an 8-hour shift
Equal Opportunity Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, or any other protected status under federal, state, or local law.
Applicants may apply to any location or position; accommodations are available for applicants with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
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