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AdventHealth

Consumer Access Lead

AdventHealth, Greenwood Village, Colorado, United States

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All the benefits and perks you need for you and your family: Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

together

we are even better. Schedule:

Full-time Shift : Days Location:

6061 S WILLOW DR, Greenwood Village, 80111

The role you’ll contribute: Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or

authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions,

clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between

clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners.

Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in

maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team

performance. Carries out implementation of supervisor/manager directive.

The value you’ll bring to the team: Proactively seeks assistance to improve any responsibilities assigned to their role.

Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients.

Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required.

Assists department supervisor with quality audits as needed.