Hawaiian Humane Society
Pet Resource Specialist - Honolulu
Hawaiian Humane Society, Honolulu, Hawaii, United States, 96814
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Pet Resource Specialist - Honolulu
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Hawaiian Humane Society Love animals? Love helping people?
Join our Pet Kokua Resource Center team and make a difference every single day by supporting pets and the people who care about them. In this dynamic role, you'll be on the front lines of helping families in need-guiding pet owners through the difficult decision of relinquishment and working with them to explore alternatives that can keep beloved pets in their homes. You'll assist community members with compassion, welcome incoming animals with care, and connect people with resources like low-cost veterinary care, food assistance, or self-rehoming support. You'll also manage lost-and-found cases, help reunite pets with their families, and ensure excellent customer service through phone calls, emails, and in-person interactions. We're looking for team members who are empathetic, resourceful, and passionate about animal welfare-people who can stay calm in challenging situations, problem-solve creatively, and deliver outstanding customer care while making a lasting impact in our community. JOB/POSITION TITLE: Pet Resource Specialist
PRIMARY PURPOSE: Serve as a community resource advisor, helping pet owners explore options to keep pets in their homes whenever possible. Provide compassionate guidance and support to individuals facing challenges with their animals, offering resources, education, and alternatives to relinquishment. Reports To: Admissions Manager Supervises: Volunteers Essential Duties/Functions
People Care. Leading by example, ensuring internal and external patrons and their needs are a primary focus. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Customer Care. Deliver high-level customer service to Hawaiian Humane community members via the Pet Kokua Resource Center including pet retention, animal admissions, post-adoption care appointments, foster volunteer appointments, owned pet euthanasia requests, and Lost & Found walk-ins. Pet Admissions. Provide daily pet relinquishment and lost pet intake services. Consult with patrons to gather information to create animal records in the PetPoint database. Lost & Found. Assists community members with lost and found pets, with the ultimate goal of reuniting pets with their families. Animal Care Management. Works with the veterinary services team to expedite urgent care of sick, suffering or injured animals. Financial Reports. Daily cash handling protocols. Prepare and reconcile statements of daily financial transactions and deposits. Pet Kokua Resource Center Care. Ensures a sanitized, organized, and welcoming admissions center, distributing and properly organizing donations or supplies. Other Duties/Functions
Other Duties as Assigned. May include organization-wide support as needed such as but not limited to participation in events, fundraising, and Hawaiian Humane's role as a first responder to disasters. Job Conditions
Work Environment: Indoors and outdoors as needed. Equipment Use: Computer, database, and telephone systems. Hours: Based on operational requirements. Mental, Physical And Communication Demands
Must be committed to Hawaiian Humane goals, objectives and programs. Handle and restrain animals of various sizes, weights, and temperaments. Must be able to maintain professionalism, composure, and compassion in emotionally charged situations. Qualification Requirements
Skills/Knowledge: Customer service experience. Excellent organizational skills with strong attention to detail. Education/Training: High school diploma or equivalent. Experience: One year of customer service experience and animal handling preferred.
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Pet Resource Specialist - Honolulu
role at
Hawaiian Humane Society Love animals? Love helping people?
Join our Pet Kokua Resource Center team and make a difference every single day by supporting pets and the people who care about them. In this dynamic role, you'll be on the front lines of helping families in need-guiding pet owners through the difficult decision of relinquishment and working with them to explore alternatives that can keep beloved pets in their homes. You'll assist community members with compassion, welcome incoming animals with care, and connect people with resources like low-cost veterinary care, food assistance, or self-rehoming support. You'll also manage lost-and-found cases, help reunite pets with their families, and ensure excellent customer service through phone calls, emails, and in-person interactions. We're looking for team members who are empathetic, resourceful, and passionate about animal welfare-people who can stay calm in challenging situations, problem-solve creatively, and deliver outstanding customer care while making a lasting impact in our community. JOB/POSITION TITLE: Pet Resource Specialist
PRIMARY PURPOSE: Serve as a community resource advisor, helping pet owners explore options to keep pets in their homes whenever possible. Provide compassionate guidance and support to individuals facing challenges with their animals, offering resources, education, and alternatives to relinquishment. Reports To: Admissions Manager Supervises: Volunteers Essential Duties/Functions
People Care. Leading by example, ensuring internal and external patrons and their needs are a primary focus. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Customer Care. Deliver high-level customer service to Hawaiian Humane community members via the Pet Kokua Resource Center including pet retention, animal admissions, post-adoption care appointments, foster volunteer appointments, owned pet euthanasia requests, and Lost & Found walk-ins. Pet Admissions. Provide daily pet relinquishment and lost pet intake services. Consult with patrons to gather information to create animal records in the PetPoint database. Lost & Found. Assists community members with lost and found pets, with the ultimate goal of reuniting pets with their families. Animal Care Management. Works with the veterinary services team to expedite urgent care of sick, suffering or injured animals. Financial Reports. Daily cash handling protocols. Prepare and reconcile statements of daily financial transactions and deposits. Pet Kokua Resource Center Care. Ensures a sanitized, organized, and welcoming admissions center, distributing and properly organizing donations or supplies. Other Duties/Functions
Other Duties as Assigned. May include organization-wide support as needed such as but not limited to participation in events, fundraising, and Hawaiian Humane's role as a first responder to disasters. Job Conditions
Work Environment: Indoors and outdoors as needed. Equipment Use: Computer, database, and telephone systems. Hours: Based on operational requirements. Mental, Physical And Communication Demands
Must be committed to Hawaiian Humane goals, objectives and programs. Handle and restrain animals of various sizes, weights, and temperaments. Must be able to maintain professionalism, composure, and compassion in emotionally charged situations. Qualification Requirements
Skills/Knowledge: Customer service experience. Excellent organizational skills with strong attention to detail. Education/Training: High school diploma or equivalent. Experience: One year of customer service experience and animal handling preferred.
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