Konica Minolta Business Solutions U.S.A., Inc.
Director, Customer Success (Expansion) - Managed IT Services
Konica Minolta Business Solutions U.S.A., Inc., Baltimore, Maryland, United States, 21276
Au sujet de Konica Minolta
Konica Minolta a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé.
Overview
All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Director of Customer Success! The Dir, Customer Success (Expansion Team) leads All Covered’s strategic customer growth initiatives by managing a national team of
Business Value Advisors (BVAs) . Responsibilities Expansion Strategy Execution: Own and scale the Expansion Journey in ChurnZero across all eligible customer cohorts. Advisory Engagement Excellence: Ensure BVA-led Technology Business Plans (TBPs) and strategic engagements deliver meaningful, measurable, and verified customer outcomes. Growth Forecasting & Pipeline Influence: Drive accurate tracking and attribution of influenced MRR, NRR, and TPS opportunities. Achieve assigned team targets for strategic bookings across MRR, NRR, and TPS, in alignment with growth objectives. Team Leadership & Enablement: Lead, coach, and develop the BVA team with a focus on executive engagement, advisory delivery consistency, and maturity progression. Cross-Functional Alignment: Collaborate with CSMs, SDMs, TCMs, and internal stakeholders to ensure advisory-led growth and strategic success plans are fully integrated. Qualifications Bachelor’s degree required; advanced degree in Business or Technology preferred 10+ years in Customer Success, Account Management, or IT Consulting roles 5+ years in leadership roles overseeing strategic engagement or customer expansion Prior experience delivering executive-level strategy sessions or roadmaps Experience in Managed IT Services, vCIO, or strategic advisory capacity strongly preferred About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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Business Value Advisors (BVAs) . Responsibilities Expansion Strategy Execution: Own and scale the Expansion Journey in ChurnZero across all eligible customer cohorts. Advisory Engagement Excellence: Ensure BVA-led Technology Business Plans (TBPs) and strategic engagements deliver meaningful, measurable, and verified customer outcomes. Growth Forecasting & Pipeline Influence: Drive accurate tracking and attribution of influenced MRR, NRR, and TPS opportunities. Achieve assigned team targets for strategic bookings across MRR, NRR, and TPS, in alignment with growth objectives. Team Leadership & Enablement: Lead, coach, and develop the BVA team with a focus on executive engagement, advisory delivery consistency, and maturity progression. Cross-Functional Alignment: Collaborate with CSMs, SDMs, TCMs, and internal stakeholders to ensure advisory-led growth and strategic success plans are fully integrated. Qualifications Bachelor’s degree required; advanced degree in Business or Technology preferred 10+ years in Customer Success, Account Management, or IT Consulting roles 5+ years in leadership roles overseeing strategic engagement or customer expansion Prior experience delivering executive-level strategy sessions or roadmaps Experience in Managed IT Services, vCIO, or strategic advisory capacity strongly preferred About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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