Oncor Electric Delivery
Customer Operations Representative
Oncor Electric Delivery, Dallas, Texas, United States, 75215
Description
Salary: $87,182 - $116,242
Relocation: No
About Us
Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.
Summary
The Customer Operations Rep is an individual contributor position within the Key Accounts group. This role interfaces with SMB (strategic medium business) customers, as well as Energy Delivery personnel, throughout the metro and non-metro area. Other skills required for this job are the ability to work independently, support team efforts, manage relationships, creatively problem-solve, self-motivate to complete work, and prioritize a heavy workload.
Key Roles & Responsibilities
Help handle sensitive issues for one-time customer outages
Foster effective relationships throughout the SMB communities to ensure that issues (i.e., Customers, Communities, Oncor, etc.) are part of a balanced operating environment and deliver a broader level of customer service
Proactively seek support from higher-level LC&I resources to ensure customer needs are met
Proactively communicate with an assigned group of small, medium business customers during system events and coordinate with internal partners to bring attention to critical public safety issues during these events
Initiate and maintain effective internal relationships and proactively communicate in order to achieve a high level of customer satisfaction as well as Oncor business objectives
Ask questions and display a strong desire to learn
Lead processes and projects as assigned, with a high degree of independence and quality
Gain trust through consistent delivery of work
Consistently seek to add value
Display a self-motivated, results-oriented approach with a passion to deliver above-par results
Fulfill other duties as assigned
Skills
Proven problem solving, interpersonal, communication and team building skills
Proficient knowledge in Microsoft Word, Excel, PowerPoint, Access and Outlook
Education and Experience
High School diploma, GED, or equivalent is required
Must have 3-5 plus years of experience in customer service activities
Measures of Success
Client satisfaction level
Strong relationships with customers
Internal team building
Takes ownership of issues
Knowledge of Oncor Electric Delivery tariffs and market terms and conditions
Benefits
At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:
Annual incentive program
Competitive health and welfare benefits (medical, dental, vision, life insurance)
Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources
401k with dollar-for-dollar company match up to 6%
401k match for student debt program
Cash balance pension plan
Adoption Assistance
Mental health resources
Employee resource groups
Tuition reimbursement
Competitive vacation, 10 company holidays and 2 personal holidays
Paid parental leave
Salary continuation for up to 6 months for approved employee illness or injury
Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan
Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary: $87,182 - $116,242
Relocation: No
About Us
Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.
Summary
The Customer Operations Rep is an individual contributor position within the Key Accounts group. This role interfaces with SMB (strategic medium business) customers, as well as Energy Delivery personnel, throughout the metro and non-metro area. Other skills required for this job are the ability to work independently, support team efforts, manage relationships, creatively problem-solve, self-motivate to complete work, and prioritize a heavy workload.
Key Roles & Responsibilities
Help handle sensitive issues for one-time customer outages
Foster effective relationships throughout the SMB communities to ensure that issues (i.e., Customers, Communities, Oncor, etc.) are part of a balanced operating environment and deliver a broader level of customer service
Proactively seek support from higher-level LC&I resources to ensure customer needs are met
Proactively communicate with an assigned group of small, medium business customers during system events and coordinate with internal partners to bring attention to critical public safety issues during these events
Initiate and maintain effective internal relationships and proactively communicate in order to achieve a high level of customer satisfaction as well as Oncor business objectives
Ask questions and display a strong desire to learn
Lead processes and projects as assigned, with a high degree of independence and quality
Gain trust through consistent delivery of work
Consistently seek to add value
Display a self-motivated, results-oriented approach with a passion to deliver above-par results
Fulfill other duties as assigned
Skills
Proven problem solving, interpersonal, communication and team building skills
Proficient knowledge in Microsoft Word, Excel, PowerPoint, Access and Outlook
Education and Experience
High School diploma, GED, or equivalent is required
Must have 3-5 plus years of experience in customer service activities
Measures of Success
Client satisfaction level
Strong relationships with customers
Internal team building
Takes ownership of issues
Knowledge of Oncor Electric Delivery tariffs and market terms and conditions
Benefits
At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:
Annual incentive program
Competitive health and welfare benefits (medical, dental, vision, life insurance)
Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources
401k with dollar-for-dollar company match up to 6%
401k match for student debt program
Cash balance pension plan
Adoption Assistance
Mental health resources
Employee resource groups
Tuition reimbursement
Competitive vacation, 10 company holidays and 2 personal holidays
Paid parental leave
Salary continuation for up to 6 months for approved employee illness or injury
Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan
Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.