Salesforce
Senior Manager, Customer Success Management (Nonprofit)
Salesforce, Seattle, Washington, us, 98127
Senior Manager, Customer Success Management (Nonprofit)
Join to apply for the
Senior Manager, Customer Success Management (Nonprofit)
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Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Position Description For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are looking for a leader to join our Nonprofit Account Success team. This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. Responsibilities Lead a team of Customer Success Managers, fostering growth and excellence Address and resolve customer blocking issues in collaboration with individual contributors Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders As a Success Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty As a Success Leader, be responsible for delivery metrics, ensuring consistent progress and results Guide teams through change, ensuring Customer Success Managers are equipped and informed and able to deliver on evolving priorities Preferred Qualifications And Skills Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management. Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks. Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels. Showcase a proven track record in talent management, including recruitment, retention, and development, and performance management. Familiarity with Salesforce's product offerings, services, and the larger Nonprofit industry landscape. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
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Join to apply for the
Senior Manager, Customer Success Management (Nonprofit)
role at
Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Position Description For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are looking for a leader to join our Nonprofit Account Success team. This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. Responsibilities Lead a team of Customer Success Managers, fostering growth and excellence Address and resolve customer blocking issues in collaboration with individual contributors Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders As a Success Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty As a Success Leader, be responsible for delivery metrics, ensuring consistent progress and results Guide teams through change, ensuring Customer Success Managers are equipped and informed and able to deliver on evolving priorities Preferred Qualifications And Skills Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management. Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks. Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels. Showcase a proven track record in talent management, including recruitment, retention, and development, and performance management. Familiarity with Salesforce's product offerings, services, and the larger Nonprofit industry landscape. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
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