Loop
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Manager, Customer Operations
role at
Loop Join to apply for the
Manager, Customer Operations
role at
Loop Get AI-powered advice on this job and more exclusive features. About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, ABB, Estee Lauder, and Loadsmart work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
The customer operations team at Loop is focused on delivering best-in-class service and outcomes for our growing customer base. We provide real-time product expertise, build relationships with our customers' operations and finance teams, and ensure customers maximize value from their use of our products and services. We strive to improve our product, our processes, and most importantly, our customers' outcomes.
The Manager role will be a people manager, responsible for the teams overall success and each members' individual growth and development.
Key Responsibilities
Ensure customer satisfaction is met and improved over time by building a best-in-class customer experience Build and develop the customer operations team, responsible for delivering value to Loop's customers and serving as the first point of contact for them Iterate and improve Loop's operational and support infrastructure including people, process and systems as we grow Create standard operating procedures and manage customer relationships and to ensure Loop's software and services exceed customer expectations This is an in-person role based in Chicago with the expectation to be in the office
About You
You have 6+ years in SaaS, logistics, technology or related fields, with examples of progression and growth You have at least 3+ years of experience managing teams in customer operations, support, technical support, or related fields You have experience developing talent and building a scalable team You're an excellent verbal and written communicator - able to interface with customers, technical stakeholders and at all levels You lead with data and a can-do attitude, no matter the challenge You're a team player, excited about the opportunity to be an early employee at a fast-paced, fast-growing company
Benefits & Perks
Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you 401k plan Unlimited PTO Generous professional development budget to feed your curiosity Physical and Mental fitness subsidies for yoga, meditation, gym, etc
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Loop by 2x Get notified about new Customer Operations Manager jobs in
Chicago, IL . Chicago, IL $96,000.00-$144,000.00 1 hour ago Chicago, IL $65,000.00-$75,000.00 2 weeks ago Greater Chicago Area $70,000.00-$95,000.00 17 hours ago Chicago, IL $116,000.00-$143,000.00 6 hours ago Regional Senior Manager Customer Service
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Arlington Heights, IL $79,800.00-$103,966.00 4 days ago Melrose Park, IL $81,900.00-$150,100.00 1 week ago Westmont, IL $55,000.00-$65,000.00 1 week ago Chicago, IL $54,600.00-$75,100.00 2 weeks ago Customer Success Manager (Core Clouds) - Public Sector, Nonprofit
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Mount Prospect, IL $57,435.00-$95,550.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Manager, Customer Operations
role at
Loop Join to apply for the
Manager, Customer Operations
role at
Loop Get AI-powered advice on this job and more exclusive features. About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, ABB, Estee Lauder, and Loadsmart work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
The customer operations team at Loop is focused on delivering best-in-class service and outcomes for our growing customer base. We provide real-time product expertise, build relationships with our customers' operations and finance teams, and ensure customers maximize value from their use of our products and services. We strive to improve our product, our processes, and most importantly, our customers' outcomes.
The Manager role will be a people manager, responsible for the teams overall success and each members' individual growth and development.
Key Responsibilities
Ensure customer satisfaction is met and improved over time by building a best-in-class customer experience Build and develop the customer operations team, responsible for delivering value to Loop's customers and serving as the first point of contact for them Iterate and improve Loop's operational and support infrastructure including people, process and systems as we grow Create standard operating procedures and manage customer relationships and to ensure Loop's software and services exceed customer expectations This is an in-person role based in Chicago with the expectation to be in the office
About You
You have 6+ years in SaaS, logistics, technology or related fields, with examples of progression and growth You have at least 3+ years of experience managing teams in customer operations, support, technical support, or related fields You have experience developing talent and building a scalable team You're an excellent verbal and written communicator - able to interface with customers, technical stakeholders and at all levels You lead with data and a can-do attitude, no matter the challenge You're a team player, excited about the opportunity to be an early employee at a fast-paced, fast-growing company
Benefits & Perks
Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you 401k plan Unlimited PTO Generous professional development budget to feed your curiosity Physical and Mental fitness subsidies for yoga, meditation, gym, etc
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Loop by 2x Get notified about new Customer Operations Manager jobs in
Chicago, IL . Chicago, IL $96,000.00-$144,000.00 1 hour ago Chicago, IL $65,000.00-$75,000.00 2 weeks ago Greater Chicago Area $70,000.00-$95,000.00 17 hours ago Chicago, IL $116,000.00-$143,000.00 6 hours ago Regional Senior Manager Customer Service
Greater Chicago Area $160,000.00-$180,000.00 1 month ago Senior Manager, Customer Success Management (Nonprofit)
Chicago, IL $162,600.00-$223,700.00 1 day ago Chicago, IL $110,000.00-$135,000.00 4 days ago Chicago, IL $64,000.00-$76,000.00 5 days ago Senior Manager, Customer Operations (Inbound Virtual Contact Center)
Chicago, IL $87,000.00-$98,000.00 1 month ago Addison, IL $48,000.00-$62,000.00 1 month ago Manager, Customer Operations (Inbound Virtual Contact Center)
Lisle, IL $120,000.00-$150,000.00 1 week ago Bedford Park, IL $60,000.00-$70,000.00 2 weeks ago Supervisor Customer Experience Operations
Senior Manager, Contact Center Operations
Regional Service Manager (MS, AL, GA, FL)
Woodridge, IL $110,000.00-$130,000.00 1 week ago Senior Manager, Mid-Market Customer Success
Chicago, IL $186,000.00-$210,000.00 1 week ago Office Manager/Customer Service (bi-lingual English and Spanish preferred)
Chicago, IL $43,000.00-$55,000.00 4 months ago Operations Manager - Chicago, IL / Glendale Heights, IL 60139
Arlington Heights, IL $79,800.00-$103,966.00 4 days ago Melrose Park, IL $81,900.00-$150,100.00 1 week ago Westmont, IL $55,000.00-$65,000.00 1 week ago Chicago, IL $54,600.00-$75,100.00 2 weeks ago Customer Success Manager (Core Clouds) - Public Sector, Nonprofit
Chicago, IL $133,400.00-$183,500.00 5 hours ago Hiring Now Full Time Customer Experience Coordinator
Mount Prospect, IL $57,435.00-$95,550.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr