CIM
ABOUT CIM GROUP
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today! POSITION PURPOSE
The Residential Property Manager is responsible for the day-to-day management and operations of the property. Responsibilities include, but are not limited to, leading the on-site team, oversight of daily activities, residential satisfaction and excellence in customer service, achieving budgeted financial goals, and maintaining a best-in-class appearance of the property. This role will set goals to integrate leasing, property management, building maintenance, and resident retention activities that positively impact the overall success of the property. Annually draft a budget and business plan for review and approval. Additionally, they will manage to the property’s approved budget with an emphasis on timely rent collection, meeting monthly leasing goals, resident retention, expense and revenue management, and vendor supervision. ESSENTIAL FUNCTIONS
Leasing Confirm building amenity pricing is accurate by shopping property’s defined competition and using mystery shoppers and/or other market research firms. Approve rents and concessions on available apartment homes based on market conditions, availability, and leasing strategy for the property. Work closely with resident services and leasing teams to ensure renewals and new leases meet or exceed approved pricing strategy. Ensure marketing plans are achieving desired results and align with revenue and leasing goals. Follow property software reporting and make recommendations as needed to maintain targeted prospects, tours, and executed leasing goals. Ensure all residential leases are executed in accordance with CIM’s Standard Operating Procedures (SOP). Review ongoing and monthly to validate the accuracy of the rent roll, occupancy status, lease charges, lessee’s match actual resident’s name, and term. Ensure lease terms are correct before all residential leases are executed and accept no resident’s changes to the CIM Group lease form without prior corporate approval. All supporting addendums must also be executed by residents as set forth by each property’s standardized lease form. Create and approve social media content for property’s on-site events and local neighborhood news and respond to questions and comments on the property’s social media channels. Financial Track rent collection to ensure timely payment and to avoid excessive delinquent rent balances so that the property is no more than 30 days behind on any residential lease unless there’s a pending eviction. Create and deliver timely and accurate annual budgets and monthly variance analysis reports. Work closely with the property team to achieve all targeted leasing objectives, operating expenses, and year-end NOI for each property. Report on property’s financial performance each month and provide explanation for the variances. Management Operations Ensure all building operating systems such as elevators, boilers, central plant cooling systems are placed on an approved preventive maintenance agreement as required. Responsible for knowing and understanding the market of assigned property’s comp set. Keep informed about new development or redevelopments within the market and discuss how these will impact CIM’s residential properties. Build relationships with local businesses or organizations to gain additional market information. Work with Maintenance Supervisor to create a monthly preventive maintenance calendar and utilize on-site maintenance technicians to complete most preventive maintenance work. Monitor and control the property’s expenditures in accordance with the approved budget and SOPs. Provide recommendations for expense efficiencies and capital work as needed. Inspect the property regularly to ensure appearance, exterior lighting, cleanliness, and maintenance of common areas and units. Assign and delegate tasks to ensure timely completion of turnover repairs, leasing initiatives, preventive maintenance tasks, and leases entered into Yardi. Establish standardized management practices for emergencies, evictions, energy management, and resident issues or complaints in accordance with SOPs and CIM policies. Adhere to local rent control and federal Fair Housing Act requirements to avoid discrimination or legal issues. Work with in-house or outside legal counsel on legal matters and stay current on changing landlord-tenant laws. Maintain a first-class management office with digitized leasing files, vendor files, building files, and other required records. Ensure the office is staffed appropriately and operations are efficient. Provide inspired leadership to the team, fostering a collaborative and engaging work environment with focus on training, coaching, and mentoring. Provide tools and training to empower employees to think creatively and make informed business decisions. Provide operating expense and/or market rent analysis for new developments or acquisitions as required using comparable property pricing for administration, repairs, maintenance, janitorial, contracted services, utilities, bad debt, marketing, and payroll. Become a market expert and coach the team in differentiating CIM’s properties from the competition. Bid, award, and create service contracts as per CIM requirements and manage capital improvement projects. Evaluate service providers and contractors and hire the best company for the job. NON-ESSENTIAL FUNCTIONS
Exhibit a confident, professional demeanor when interacting with visitors, residents, vendors, investors, and CIM personnel. Demonstrate commitment to a work schedule that ensures timely completion of all responsibilities. Be detail-oriented, well organized, and able to meet the expectations of the organization. SUPERVISORY RESPONSIBILITIES
Supervise on-site staff including administrative support, maintenance, leasing, security, parking attendants, and other vendors as needed. Plan, organize, and manage employee development and training opportunities to promote productivity and growth. Provide annual performance reviews and address job performance as required. Coordinate leasing coverage across all days of the week including weekends. Perform all other duties as assigned by supervision. EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor’s Degree or equivalent experience. Knowledge of general accounting practices, accrual-based accounting, and bad debt reserving. 7-8 years of experience in a residential property management role. Valid state driver’s license. MS Office (Excel, Word, PowerPoint, Outlook). Familiar with Nexus Payables or similar software; Yardi or similar software. Brokerage license or Real Estate Salesperson license preferred or willingness to obtain within 90 days. KNOWLEDGE, SKILLS AND ABILITIES
Read and interpret documents such as SOPs and maintenance manuals. Ability to write concisely and in detail; effective communication with residents, vendors, and staff. Ability to analyze lease agreements, financial reports, and legal documents. Respond to inquiries or complaints from residents, regulatory agencies, and others. Strong verbal communication, organization, multitasking, and problem-solving. Able to motivate and manage the building team; apply common-sense and practical problem-solving. Ability to define problems, collect data, establish facts, and draw valid conclusions. PERFORMANCE METRICS
Property performance measured by approved operating budgets, leasing objectives, cost controls, and NOI. Performance of the property team and resident satisfaction metrics. Resident questionnaires, survey feedback, and online ratings. WHAT CIM OFFERS
At CIM, we provide competitive compensation and comprehensive benefits. Eligible employees enjoy a range of benefits, including medical, dental, vision plans; Health Savings Account with employer contributions; company-paid life and disability insurance; 401(k) with company match; paid time off (vacation, holidays, sick time, bereavement); volunteer time off; paid parental leave; ongoing professional development; wellness program; and more. Actual base salary considers geography, knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. HOW WE FEEL ABOUT DIVERSITY AND INCLUSION
We are committed to fostering an inclusive environment where diversity is respected and celebrated. We are an equal opportunity employer and adhere to EEOC laws. Reasonable accommodations for applicants with disabilities are available; please inform the Talent team if assistance is needed during the application process. CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy. #LI-KO1
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CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today! POSITION PURPOSE
The Residential Property Manager is responsible for the day-to-day management and operations of the property. Responsibilities include, but are not limited to, leading the on-site team, oversight of daily activities, residential satisfaction and excellence in customer service, achieving budgeted financial goals, and maintaining a best-in-class appearance of the property. This role will set goals to integrate leasing, property management, building maintenance, and resident retention activities that positively impact the overall success of the property. Annually draft a budget and business plan for review and approval. Additionally, they will manage to the property’s approved budget with an emphasis on timely rent collection, meeting monthly leasing goals, resident retention, expense and revenue management, and vendor supervision. ESSENTIAL FUNCTIONS
Leasing Confirm building amenity pricing is accurate by shopping property’s defined competition and using mystery shoppers and/or other market research firms. Approve rents and concessions on available apartment homes based on market conditions, availability, and leasing strategy for the property. Work closely with resident services and leasing teams to ensure renewals and new leases meet or exceed approved pricing strategy. Ensure marketing plans are achieving desired results and align with revenue and leasing goals. Follow property software reporting and make recommendations as needed to maintain targeted prospects, tours, and executed leasing goals. Ensure all residential leases are executed in accordance with CIM’s Standard Operating Procedures (SOP). Review ongoing and monthly to validate the accuracy of the rent roll, occupancy status, lease charges, lessee’s match actual resident’s name, and term. Ensure lease terms are correct before all residential leases are executed and accept no resident’s changes to the CIM Group lease form without prior corporate approval. All supporting addendums must also be executed by residents as set forth by each property’s standardized lease form. Create and approve social media content for property’s on-site events and local neighborhood news and respond to questions and comments on the property’s social media channels. Financial Track rent collection to ensure timely payment and to avoid excessive delinquent rent balances so that the property is no more than 30 days behind on any residential lease unless there’s a pending eviction. Create and deliver timely and accurate annual budgets and monthly variance analysis reports. Work closely with the property team to achieve all targeted leasing objectives, operating expenses, and year-end NOI for each property. Report on property’s financial performance each month and provide explanation for the variances. Management Operations Ensure all building operating systems such as elevators, boilers, central plant cooling systems are placed on an approved preventive maintenance agreement as required. Responsible for knowing and understanding the market of assigned property’s comp set. Keep informed about new development or redevelopments within the market and discuss how these will impact CIM’s residential properties. Build relationships with local businesses or organizations to gain additional market information. Work with Maintenance Supervisor to create a monthly preventive maintenance calendar and utilize on-site maintenance technicians to complete most preventive maintenance work. Monitor and control the property’s expenditures in accordance with the approved budget and SOPs. Provide recommendations for expense efficiencies and capital work as needed. Inspect the property regularly to ensure appearance, exterior lighting, cleanliness, and maintenance of common areas and units. Assign and delegate tasks to ensure timely completion of turnover repairs, leasing initiatives, preventive maintenance tasks, and leases entered into Yardi. Establish standardized management practices for emergencies, evictions, energy management, and resident issues or complaints in accordance with SOPs and CIM policies. Adhere to local rent control and federal Fair Housing Act requirements to avoid discrimination or legal issues. Work with in-house or outside legal counsel on legal matters and stay current on changing landlord-tenant laws. Maintain a first-class management office with digitized leasing files, vendor files, building files, and other required records. Ensure the office is staffed appropriately and operations are efficient. Provide inspired leadership to the team, fostering a collaborative and engaging work environment with focus on training, coaching, and mentoring. Provide tools and training to empower employees to think creatively and make informed business decisions. Provide operating expense and/or market rent analysis for new developments or acquisitions as required using comparable property pricing for administration, repairs, maintenance, janitorial, contracted services, utilities, bad debt, marketing, and payroll. Become a market expert and coach the team in differentiating CIM’s properties from the competition. Bid, award, and create service contracts as per CIM requirements and manage capital improvement projects. Evaluate service providers and contractors and hire the best company for the job. NON-ESSENTIAL FUNCTIONS
Exhibit a confident, professional demeanor when interacting with visitors, residents, vendors, investors, and CIM personnel. Demonstrate commitment to a work schedule that ensures timely completion of all responsibilities. Be detail-oriented, well organized, and able to meet the expectations of the organization. SUPERVISORY RESPONSIBILITIES
Supervise on-site staff including administrative support, maintenance, leasing, security, parking attendants, and other vendors as needed. Plan, organize, and manage employee development and training opportunities to promote productivity and growth. Provide annual performance reviews and address job performance as required. Coordinate leasing coverage across all days of the week including weekends. Perform all other duties as assigned by supervision. EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor’s Degree or equivalent experience. Knowledge of general accounting practices, accrual-based accounting, and bad debt reserving. 7-8 years of experience in a residential property management role. Valid state driver’s license. MS Office (Excel, Word, PowerPoint, Outlook). Familiar with Nexus Payables or similar software; Yardi or similar software. Brokerage license or Real Estate Salesperson license preferred or willingness to obtain within 90 days. KNOWLEDGE, SKILLS AND ABILITIES
Read and interpret documents such as SOPs and maintenance manuals. Ability to write concisely and in detail; effective communication with residents, vendors, and staff. Ability to analyze lease agreements, financial reports, and legal documents. Respond to inquiries or complaints from residents, regulatory agencies, and others. Strong verbal communication, organization, multitasking, and problem-solving. Able to motivate and manage the building team; apply common-sense and practical problem-solving. Ability to define problems, collect data, establish facts, and draw valid conclusions. PERFORMANCE METRICS
Property performance measured by approved operating budgets, leasing objectives, cost controls, and NOI. Performance of the property team and resident satisfaction metrics. Resident questionnaires, survey feedback, and online ratings. WHAT CIM OFFERS
At CIM, we provide competitive compensation and comprehensive benefits. Eligible employees enjoy a range of benefits, including medical, dental, vision plans; Health Savings Account with employer contributions; company-paid life and disability insurance; 401(k) with company match; paid time off (vacation, holidays, sick time, bereavement); volunteer time off; paid parental leave; ongoing professional development; wellness program; and more. Actual base salary considers geography, knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. HOW WE FEEL ABOUT DIVERSITY AND INCLUSION
We are committed to fostering an inclusive environment where diversity is respected and celebrated. We are an equal opportunity employer and adhere to EEOC laws. Reasonable accommodations for applicants with disabilities are available; please inform the Talent team if assistance is needed during the application process. CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy. #LI-KO1
#J-18808-Ljbffr