Dolores Street Community Services
Property Assistant - Casa Quezada
Dolores Street Community Services, San Francisco, California, United States, 94199
Job Announcement
Property Assistant Job Title:
Property Assistant
Program:
Casa Quezada, Supportive Housing Program
Reports to:
Program Manager
Compensation:
$22-$25 per hour, commensurate with experience. Full-time, non-exempt. Benefits include medical, dental, vision, long-term disability, life insurance, 401(k) with employer match, flexible spending account, commuter benefits, and generous vacation, including Summer and Winter Recess. How to Apply
Please submit your resume, a brief cover letter, and three references (including one supervisor). Applications will be reviewed on a rolling basis until the position is filled.
About the Organization
Mission Action (MA) nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. We provide direct services and housing support, engage in policy advocacy, and build coalitions across issues to dismantle the root causes of poverty, homelessness, and displacement. MA values lived experience, cultural humility, and shared leadership across our programs.
About the Program
Casa Quezada is a 52-unit supportive housing program for formerly unhoused individuals, many of whom are monolingual Spanish-speaking immigrants or have transitioned from shelter or street-based living. Residents receive on-site case management, clinical services, daily meals, and community-building support.
Position Summary
The Property Assistant ensures the day-to-day functioning of the site, supporting both the tenants and staff with a focus on safety, dignity, and stability. This position provides property oversight, supports documentation and compliance, and helps maintain healthy building operations. The Property Assistant serves as a key point of continuity and may step into decision-making or liaison duties when the Program Manager is unavailable.
Essential Duties and Responsibilities
Property and Facility Oversight
Support daily operations of the site, ensuring a safe and respectful housing environment.
Maintain logs, data, and incident reports; ensure files and documentation are accurate and timely.
Perform unit inspections; monitor housekeeping and building conditions.
Participate in emergency response, conflict de-escalation, and site security practices.
Communicate with maintenance staff, service providers, and partners to ensure coordination of repairs and tenant support needs.
Assist in scheduling pest control inspections and follow-up services as needed.
Occupancy and Compliance
Process new move-ins, including lease agreements, tenant orientations, and income certifications.
Collect and log rent payments; support tenants with payment plans and notices, as applicable.
Prepare necessary documentation for re-certifications, lease renewals, and rent changes.
Monitor tenant compliance with lease agreements and building rules; issue notices or coordinate team-based support strategies as needed.
Support grievance meetings, documentation reviews, and eviction proceedings in partnership with the Program Manager.
Community Engagement and Support
Attend resident meetings and support community-building activities.
Respond to tenant concerns and service requests with empathy and efficiency.
Model respectful communication and uphold a trauma-informed, culturally relevant approach.
Collaborate with onsite case management and community partners to support resident wellness.
Administrative and Team Functions
Maintain accurate logs, tenant files, and property records.
Participate in staff meetings, training, and cross-program collaboration.
Provide backup coverage for the Program Manager during scheduled or unscheduled absences, including attending funder meetings or service coordination calls.
Contribute to a positive team culture rooted in equity, compassion, and accountability.
Qualifications and Core Competencies
Experience in housing operations, community services, property management, or related fields
and/or
equivalent lived experience navigating housing systems.
Excellent organizational skills and attention to detail.
Ability to work effectively across language and cultural differences; Spanish fluency preferred.
Strong interpersonal and communication skills, including de-escalation and conflict resolution.
Familiarity with housing quality standards, rent collection, tenant rights, and related policies preferred.
Comfort with Microsoft Office and basic database entry; willingness to learn new systems.
Deep commitment to housing justice, harm reduction, and dignity for all people.
Mission Action (
www.dscs.org
)
is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.
Property Assistant Job Title:
Property Assistant
Program:
Casa Quezada, Supportive Housing Program
Reports to:
Program Manager
Compensation:
$22-$25 per hour, commensurate with experience. Full-time, non-exempt. Benefits include medical, dental, vision, long-term disability, life insurance, 401(k) with employer match, flexible spending account, commuter benefits, and generous vacation, including Summer and Winter Recess. How to Apply
Please submit your resume, a brief cover letter, and three references (including one supervisor). Applications will be reviewed on a rolling basis until the position is filled.
About the Organization
Mission Action (MA) nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. We provide direct services and housing support, engage in policy advocacy, and build coalitions across issues to dismantle the root causes of poverty, homelessness, and displacement. MA values lived experience, cultural humility, and shared leadership across our programs.
About the Program
Casa Quezada is a 52-unit supportive housing program for formerly unhoused individuals, many of whom are monolingual Spanish-speaking immigrants or have transitioned from shelter or street-based living. Residents receive on-site case management, clinical services, daily meals, and community-building support.
Position Summary
The Property Assistant ensures the day-to-day functioning of the site, supporting both the tenants and staff with a focus on safety, dignity, and stability. This position provides property oversight, supports documentation and compliance, and helps maintain healthy building operations. The Property Assistant serves as a key point of continuity and may step into decision-making or liaison duties when the Program Manager is unavailable.
Essential Duties and Responsibilities
Property and Facility Oversight
Support daily operations of the site, ensuring a safe and respectful housing environment.
Maintain logs, data, and incident reports; ensure files and documentation are accurate and timely.
Perform unit inspections; monitor housekeeping and building conditions.
Participate in emergency response, conflict de-escalation, and site security practices.
Communicate with maintenance staff, service providers, and partners to ensure coordination of repairs and tenant support needs.
Assist in scheduling pest control inspections and follow-up services as needed.
Occupancy and Compliance
Process new move-ins, including lease agreements, tenant orientations, and income certifications.
Collect and log rent payments; support tenants with payment plans and notices, as applicable.
Prepare necessary documentation for re-certifications, lease renewals, and rent changes.
Monitor tenant compliance with lease agreements and building rules; issue notices or coordinate team-based support strategies as needed.
Support grievance meetings, documentation reviews, and eviction proceedings in partnership with the Program Manager.
Community Engagement and Support
Attend resident meetings and support community-building activities.
Respond to tenant concerns and service requests with empathy and efficiency.
Model respectful communication and uphold a trauma-informed, culturally relevant approach.
Collaborate with onsite case management and community partners to support resident wellness.
Administrative and Team Functions
Maintain accurate logs, tenant files, and property records.
Participate in staff meetings, training, and cross-program collaboration.
Provide backup coverage for the Program Manager during scheduled or unscheduled absences, including attending funder meetings or service coordination calls.
Contribute to a positive team culture rooted in equity, compassion, and accountability.
Qualifications and Core Competencies
Experience in housing operations, community services, property management, or related fields
and/or
equivalent lived experience navigating housing systems.
Excellent organizational skills and attention to detail.
Ability to work effectively across language and cultural differences; Spanish fluency preferred.
Strong interpersonal and communication skills, including de-escalation and conflict resolution.
Familiarity with housing quality standards, rent collection, tenant rights, and related policies preferred.
Comfort with Microsoft Office and basic database entry; willingness to learn new systems.
Deep commitment to housing justice, harm reduction, and dignity for all people.
Mission Action (
www.dscs.org
)
is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.