County of Mecklenburg, NC
Children's Services Manager
County of Mecklenburg, NC, Charlotte, North Carolina, United States, 28245
Children's Services Manager - Independence and Allegra Westbrooks
Charlotte Mecklenburg Library
"Follow your calling, Find your career"
Pleaseapply by 10/08/25
Salary Range $67,095.00 - $83,868.00
*This job posting represents two open positions.One is located at Independence Regional, and the other is located at Allegra Westbrooks*
This is an exempt (salaried) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include anassessment of the applicant's salary history and qualifications in comparisonto the market rate and requirements for the job.
Charlotte Mecklenburg Library is one of America's leading urban publiclibraries, serving one of the country's great emerging metropolitan areas inNorth Carolina. Our library system serves a community of approximately onemillion citizens in the city of Charlotte and the towns of Matthews, Pineville,Mint Hill, Davidson, Cornelius, and Huntersville - all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.
Locations: Independence Regional Library 6000 Conference Drive Charlotte, NC 28212
Allegra Westbrooks 2412 BeattiesFord Road Charlotte, NC28216
Position Summary: The Children's Services Manager leads the delivery of educational, skills anddevelopmental programs and services to youth ages birth to 12 and providesleadership and oversight for the children's department staff. In addition to managerialresponsibilities, the selected candidate will be responsible for delivering programsand assisting with standard library tasks. The ideal candidate is a highlycollaborative, reliable, and flexible team player with the ability to workindependently and exercise sound judgment. Located across the street from EastMecklenburg High School, Independence Regional sees a high volume ofafterschool teen customers during the school year. This candidate shouldpossess an ability to engage teen populations.
Essential Functions: Lead and oversee the development of Children's Services staff members Create, plan, and deliverprograms geared toward children ages 0-12 (in-house and outreach) Lead scheduling and implementation of programs and services specific toChildren's Services Model and inspire commitment towards achieving the library's vision, mission,and strategies Promote literacy and learning within the realm of Children's Services,including with families, caregivers, teachers, and organizations Develop and implement new ways of engaging the community and non-library users Motivate and offer mentorship to staff Provide timely and consistent performance feedback Identify and monitor staff development and training needs Embody, interpret, and implement organizational culture to staff Develop and build an atmosphere of teamwork and camaraderie Model and encourage internal collaboration with co-workers, departments, andLibrary leadership Support a work environment that encourages innovation within Children'sServices Responsibilities include circulationtasks, staffing service points, and assisting customers of all ages withresources, employment, and technology.
Minimum Qualifications: Minimum of five years of progressive Library experience, specifically inChildren, Youth and/or Family Services.
Education: Master's Degree in Library Science from an ALA-accredited institution
Licenses and Certifications: North Carolina Public Library certification is required or must be obtainedwithin 90 days of employment
Combination of relevant education and relevant experience accepted?: Yes
Preferred Qualifications: 2+ years of proven experience in managing and developing teams Demonstratedpassion and commitment to education, lifelong learning and solving communitychallenges Demonstrated high-energy, highly interpersonal leadership style Demonstrated ability to create a work environment that embraces change at alllevels, and the skills to lead those change processes Demonstrated success collaborating closely with direct manager/supervisor tofind incremental value, unlock maximum potential and produce optimal results Demonstrated effectiveness coaching and developing employees, supervisors, andmanagers
Knowledge, Skills and Abilities: Knowledge of Developmental stages of children, as well as broader education trends andissues related to children and their caregivers Children's literature, media, and digital platforms Essential, contemporary library functions and activities Monitoring budgets and ensuring the equitable distribution of resources andbudget Skills: Excellent verbal, grammatical and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills with attention to detail Excellent time management skills with attention to detail
Abilities: Building Partnerships: Identifying opportunities and taking action to buildstrategic relationships between one's area and other areas, teams, departments,community groups or organizations to help achieve business goals Communication: Clearly conveying information and ideas through a variety ofmedia to individuals or groups in a manner that engages the audience and helpsthem understand and retain the information provided Decision Making: Identifying and understanding issues, problems andopportunities; comparing data from different sources to draw conclusions; usingeffective approaches for choosing a course of action or developing appropriatesolutions; taking action that is consistent with available facts, constraints,and probable consequence Information Monitoring: Setting up ongoing procedures to collect and reviewinformation needed to manage an organization or ongoing activities within it Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise Work Standards: Setting high standards of performance for self and others;assuming responsibility and accountability for successfully completing assignmentsor tasks; self-imposing standards of excellence
Computer Skills: Exhibit strong comfort level with technology including Microsoft Office 365,project management software, mobile apps, online chat, digital materialssoftware, and customer access software
Work Environment: Works in a small officesetting with moderate noise and multiple co-workers. Work also includes dutieson the public floor.
Selection: This classification has been identified as having a role in the developmentof ADA compliant technologies and for which the incumbent agrees tofollow County policies to the best of their abilities in order to meetthese obligations.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enablequalified individuals with disabilities to perform the essential functions.
Disclaimer Statement: This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions.Other duties may be assigned based on business need and the supervisor'srequest. Mecklenburg County reserves the right to revise the jobdescription at any time. Designated positions may be required to assist inemergency and/or disaster situations.
"Follow your calling, Find your career"
Pleaseapply by 10/08/25
Salary Range $67,095.00 - $83,868.00
*This job posting represents two open positions.One is located at Independence Regional, and the other is located at Allegra Westbrooks*
This is an exempt (salaried) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include anassessment of the applicant's salary history and qualifications in comparisonto the market rate and requirements for the job.
Charlotte Mecklenburg Library is one of America's leading urban publiclibraries, serving one of the country's great emerging metropolitan areas inNorth Carolina. Our library system serves a community of approximately onemillion citizens in the city of Charlotte and the towns of Matthews, Pineville,Mint Hill, Davidson, Cornelius, and Huntersville - all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.
Locations: Independence Regional Library 6000 Conference Drive Charlotte, NC 28212
Allegra Westbrooks 2412 BeattiesFord Road Charlotte, NC28216
Position Summary: The Children's Services Manager leads the delivery of educational, skills anddevelopmental programs and services to youth ages birth to 12 and providesleadership and oversight for the children's department staff. In addition to managerialresponsibilities, the selected candidate will be responsible for delivering programsand assisting with standard library tasks. The ideal candidate is a highlycollaborative, reliable, and flexible team player with the ability to workindependently and exercise sound judgment. Located across the street from EastMecklenburg High School, Independence Regional sees a high volume ofafterschool teen customers during the school year. This candidate shouldpossess an ability to engage teen populations.
Essential Functions: Lead and oversee the development of Children's Services staff members Create, plan, and deliverprograms geared toward children ages 0-12 (in-house and outreach) Lead scheduling and implementation of programs and services specific toChildren's Services Model and inspire commitment towards achieving the library's vision, mission,and strategies Promote literacy and learning within the realm of Children's Services,including with families, caregivers, teachers, and organizations Develop and implement new ways of engaging the community and non-library users Motivate and offer mentorship to staff Provide timely and consistent performance feedback Identify and monitor staff development and training needs Embody, interpret, and implement organizational culture to staff Develop and build an atmosphere of teamwork and camaraderie Model and encourage internal collaboration with co-workers, departments, andLibrary leadership Support a work environment that encourages innovation within Children'sServices Responsibilities include circulationtasks, staffing service points, and assisting customers of all ages withresources, employment, and technology.
Minimum Qualifications: Minimum of five years of progressive Library experience, specifically inChildren, Youth and/or Family Services.
Education: Master's Degree in Library Science from an ALA-accredited institution
Licenses and Certifications: North Carolina Public Library certification is required or must be obtainedwithin 90 days of employment
Combination of relevant education and relevant experience accepted?: Yes
Preferred Qualifications: 2+ years of proven experience in managing and developing teams Demonstratedpassion and commitment to education, lifelong learning and solving communitychallenges Demonstrated high-energy, highly interpersonal leadership style Demonstrated ability to create a work environment that embraces change at alllevels, and the skills to lead those change processes Demonstrated success collaborating closely with direct manager/supervisor tofind incremental value, unlock maximum potential and produce optimal results Demonstrated effectiveness coaching and developing employees, supervisors, andmanagers
Knowledge, Skills and Abilities: Knowledge of Developmental stages of children, as well as broader education trends andissues related to children and their caregivers Children's literature, media, and digital platforms Essential, contemporary library functions and activities Monitoring budgets and ensuring the equitable distribution of resources andbudget Skills: Excellent verbal, grammatical and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills with attention to detail Excellent time management skills with attention to detail
Abilities: Building Partnerships: Identifying opportunities and taking action to buildstrategic relationships between one's area and other areas, teams, departments,community groups or organizations to help achieve business goals Communication: Clearly conveying information and ideas through a variety ofmedia to individuals or groups in a manner that engages the audience and helpsthem understand and retain the information provided Decision Making: Identifying and understanding issues, problems andopportunities; comparing data from different sources to draw conclusions; usingeffective approaches for choosing a course of action or developing appropriatesolutions; taking action that is consistent with available facts, constraints,and probable consequence Information Monitoring: Setting up ongoing procedures to collect and reviewinformation needed to manage an organization or ongoing activities within it Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise Work Standards: Setting high standards of performance for self and others;assuming responsibility and accountability for successfully completing assignmentsor tasks; self-imposing standards of excellence
Computer Skills: Exhibit strong comfort level with technology including Microsoft Office 365,project management software, mobile apps, online chat, digital materialssoftware, and customer access software
Work Environment: Works in a small officesetting with moderate noise and multiple co-workers. Work also includes dutieson the public floor.
Selection: This classification has been identified as having a role in the developmentof ADA compliant technologies and for which the incumbent agrees tofollow County policies to the best of their abilities in order to meetthese obligations.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enablequalified individuals with disabilities to perform the essential functions.
Disclaimer Statement: This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions.Other duties may be assigned based on business need and the supervisor'srequest. Mecklenburg County reserves the right to revise the jobdescription at any time. Designated positions may be required to assist inemergency and/or disaster situations.