Archlabs.com
Client Implementation Specialist - Strategic Accounts
Archlabs.com, New York, New York, us, 10261
Our Company
Arch is a Series A financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch. Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of portals. Our purpose is to save investors time while empowering them to make more informed investment decisions, leading to better financial outcomes. We are a fast-growing, dynamic team of 120+, serving over 400 clients, including several of Americas largest banks, families, and financial institutions. Weve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale. About the Role
We're looking for a
Client Implementation Specialist
to lead onboarding for clients in our
Strategic Accounts segment
a critical, high-touch client group focused on forming trusted longterm partnerships with organizational decision makers at leading accounting firms, technological channel partners, and financial institutions. This is a deeply
client-facing role , and we're seeking someone who values building relationships, earns trust quickly, and delivers a best-in-class white-glove experience. As a Client Implementation Specialist, you will guide clients through the onboarding process and ensure they are set up for long-term success on the platform with an accurate and clear representation of sophisticated investment data. This role requires a
self-starter who can operate independently , manage multiple onboarding workflows, and proactively solve problems with very little oversight. Youll also contribute to product feedback loops and internal onboarding process improvements balancing independent execution with cross-functional teamwork and training participation. What Youll Do:
Client Onboarding Build and execute tailored onboarding plans with clear milestones and timelines
Thought partnership with clients regarding account setup and data organization
Act as a liaison between clients and fund managers to gather and reconcile account data
Data Management Process ongoing updates from clients and fund sources
Monitor client data for quality and consistency, proactively resolving discrepancies
Implement learnings to scale client nuances
Education & Enablement Train client teams on how to use the Arch platform effectively
Support adoption through ongoing communication, guidance, and check-ins
Participate in internal team training and help refine onboarding best practices
Client Experience Lead onboarding meetings and deliver a high-touch, relationship-driven experience
Build trust and rapport with clients through consistent, thoughtful communication
Maintain detailed client records and notes in our CRM to ensure continuity and context
Understand areas for expansion within the client or partner organizations
What Were Looking For
2+ years of experience in project management, implementation, client services, or consulting
Self-starter with exceptional communication and interpersonal skills and a proactive mindset
Strong relationship management instincts, especially with high-value or high-touch clients
Strong attention to detail and ability to work independently in a fast-paced environment
A proactive mindset and passion for solving complex challenges with an eye for storytelling, while delivering a best-in-class client experience
Bonus Points If You: Have worked in wealth management, private funds, a family office, or accounting
Are familiar with concepts like IRRs, capital calls, K-1s, or NAV reporting
Have experience with SQL or want to learn
A Note about us:
All of our full-time roles are
based onsite at our New York City office , where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, collaborate effectively to solve challenges, and foster an engaging environment focused on shipping product and delivering exceptional service to our clients. We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting, hands-on workspace. Some perks of working for Arch include:
Strong Team
- Youll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact
- Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit
- We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie
- We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office
- weve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
Lunch is on Us
- Grab lunch on us while youre in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.
#J-18808-Ljbffr
Arch is a Series A financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch. Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of portals. Our purpose is to save investors time while empowering them to make more informed investment decisions, leading to better financial outcomes. We are a fast-growing, dynamic team of 120+, serving over 400 clients, including several of Americas largest banks, families, and financial institutions. Weve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale. About the Role
We're looking for a
Client Implementation Specialist
to lead onboarding for clients in our
Strategic Accounts segment
a critical, high-touch client group focused on forming trusted longterm partnerships with organizational decision makers at leading accounting firms, technological channel partners, and financial institutions. This is a deeply
client-facing role , and we're seeking someone who values building relationships, earns trust quickly, and delivers a best-in-class white-glove experience. As a Client Implementation Specialist, you will guide clients through the onboarding process and ensure they are set up for long-term success on the platform with an accurate and clear representation of sophisticated investment data. This role requires a
self-starter who can operate independently , manage multiple onboarding workflows, and proactively solve problems with very little oversight. Youll also contribute to product feedback loops and internal onboarding process improvements balancing independent execution with cross-functional teamwork and training participation. What Youll Do:
Client Onboarding Build and execute tailored onboarding plans with clear milestones and timelines
Thought partnership with clients regarding account setup and data organization
Act as a liaison between clients and fund managers to gather and reconcile account data
Data Management Process ongoing updates from clients and fund sources
Monitor client data for quality and consistency, proactively resolving discrepancies
Implement learnings to scale client nuances
Education & Enablement Train client teams on how to use the Arch platform effectively
Support adoption through ongoing communication, guidance, and check-ins
Participate in internal team training and help refine onboarding best practices
Client Experience Lead onboarding meetings and deliver a high-touch, relationship-driven experience
Build trust and rapport with clients through consistent, thoughtful communication
Maintain detailed client records and notes in our CRM to ensure continuity and context
Understand areas for expansion within the client or partner organizations
What Were Looking For
2+ years of experience in project management, implementation, client services, or consulting
Self-starter with exceptional communication and interpersonal skills and a proactive mindset
Strong relationship management instincts, especially with high-value or high-touch clients
Strong attention to detail and ability to work independently in a fast-paced environment
A proactive mindset and passion for solving complex challenges with an eye for storytelling, while delivering a best-in-class client experience
Bonus Points If You: Have worked in wealth management, private funds, a family office, or accounting
Are familiar with concepts like IRRs, capital calls, K-1s, or NAV reporting
Have experience with SQL or want to learn
A Note about us:
All of our full-time roles are
based onsite at our New York City office , where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, collaborate effectively to solve challenges, and foster an engaging environment focused on shipping product and delivering exceptional service to our clients. We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting, hands-on workspace. Some perks of working for Arch include:
Strong Team
- Youll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact
- Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit
- We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie
- We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office
- weve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
Lunch is on Us
- Grab lunch on us while youre in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.
#J-18808-Ljbffr