American Refrigeration
American Refrigeration, a trusted leader in industrial refrigeration systems and services, is looking for a driven and experienced
Regional Service Manager
to oversee service operations, ensure top-tier customer satisfaction, and lead a team of skilled technicians across the North Florida/South Georgia area.
Position Summary: The Regional Service Manager (RSM) is responsible for overseeing the daily operations of the field service team within a defined geographic region. This role ensures safe, compliant, and efficient delivery of industrial refrigeration services, with a focus on ammonia-based systems. The RSM leads a team of technicians and supervisors, supports customer relationships, manages service contracts, and drives performance aligned with organizational goals.
Key Responsibilities: Team Leadership & Development Supervise, mentor, and support a team of refrigeration service technicians and supervisors. Provide ongoing training and development in ammonia refrigeration, safety procedures, and technical skills. Conduct regular performance evaluations and field audits to ensure adherence to company standards. Operational Management Schedule and coordinate resources to ensure timely and high-quality service delivery. Oversee start-ups, preventive maintenance, repairs, and emergency service for ammonia and other industrial refrigeration systems. Review and approve service reports, timecards, and job documentation. Customer Relations Serve as the primary point of contact for key customers within the region. Ensure customer satisfaction through regular communication, responsiveness, and problem resolution. Collaborate with the sales team on service opportunities and upgrades. Safety & Compliance Enforce strict adherence to OSHA, EPA, and IIAR safety standards and company policies. Promote a safety-first culture with zero tolerance for unsafe practices. Ensure technicians are properly trained and equipped with PPE and tools for ammonia-related work. Financial Performance Monitor budgets, labor costs, and profitability of service work. Approve project scopes, quotes, and ensure timely billing. Support warranty and contract negotiations as needed.
Qualifications: 5+ years of experience in industrial refrigeration service, with a strong focus on ammonia systems (NH3). 2+ years in a supervisory or managerial role within the refrigeration industry. Knowledge of IIAR standards, PSM/RMP, and applicable regulatory compliance. Strong technical understanding of screw compressors, evaporators, condensers, and controls. Proficiency in reading mechanical drawings and service schematics. Excellent communication, leadership, and customer service skills. Valid driver’s license and ability to travel throughout the assigned region. RETA certification (CIRO/CRST) preferred.
Working Conditions: This position requires regular travel to customer sites and field locations. May involve exposure to cold environments, confined spaces, and ammonia. Must be available for emergency support outside of normal business hours.
Company Benefits: Competitive salary + performance bonus Company vehicle or allowance Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Professional development opportunities
Regional Service Manager
to oversee service operations, ensure top-tier customer satisfaction, and lead a team of skilled technicians across the North Florida/South Georgia area.
Position Summary: The Regional Service Manager (RSM) is responsible for overseeing the daily operations of the field service team within a defined geographic region. This role ensures safe, compliant, and efficient delivery of industrial refrigeration services, with a focus on ammonia-based systems. The RSM leads a team of technicians and supervisors, supports customer relationships, manages service contracts, and drives performance aligned with organizational goals.
Key Responsibilities: Team Leadership & Development Supervise, mentor, and support a team of refrigeration service technicians and supervisors. Provide ongoing training and development in ammonia refrigeration, safety procedures, and technical skills. Conduct regular performance evaluations and field audits to ensure adherence to company standards. Operational Management Schedule and coordinate resources to ensure timely and high-quality service delivery. Oversee start-ups, preventive maintenance, repairs, and emergency service for ammonia and other industrial refrigeration systems. Review and approve service reports, timecards, and job documentation. Customer Relations Serve as the primary point of contact for key customers within the region. Ensure customer satisfaction through regular communication, responsiveness, and problem resolution. Collaborate with the sales team on service opportunities and upgrades. Safety & Compliance Enforce strict adherence to OSHA, EPA, and IIAR safety standards and company policies. Promote a safety-first culture with zero tolerance for unsafe practices. Ensure technicians are properly trained and equipped with PPE and tools for ammonia-related work. Financial Performance Monitor budgets, labor costs, and profitability of service work. Approve project scopes, quotes, and ensure timely billing. Support warranty and contract negotiations as needed.
Qualifications: 5+ years of experience in industrial refrigeration service, with a strong focus on ammonia systems (NH3). 2+ years in a supervisory or managerial role within the refrigeration industry. Knowledge of IIAR standards, PSM/RMP, and applicable regulatory compliance. Strong technical understanding of screw compressors, evaporators, condensers, and controls. Proficiency in reading mechanical drawings and service schematics. Excellent communication, leadership, and customer service skills. Valid driver’s license and ability to travel throughout the assigned region. RETA certification (CIRO/CRST) preferred.
Working Conditions: This position requires regular travel to customer sites and field locations. May involve exposure to cold environments, confined spaces, and ammonia. Must be available for emergency support outside of normal business hours.
Company Benefits: Competitive salary + performance bonus Company vehicle or allowance Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Professional development opportunities