AllSTEM Connections
Key Responsibilities
Customer Assistance: Respond to resident questions in-person with clarity and empathy.
Application Support: Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.
Customer Journey Understanding: Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.
Documentation Handling: Assist with scanning, uploading, and validating documents in compliance with program requirements.
Issue Resolution: Identify and escalate complex issues or exceptions to appropriate teams promptly.
Compliance & Confidentiality: Adhere to company policies, data privacy standards, and legal requirements when handling resident information.
Communication: Provide clear instructions and status updates to residents regarding next steps in the claims process.
Qualifications & Skills Experience: Prior Insurance or Healthcare claims support experience preferred. Technical Skills: Ability to navigate web-based applications. MS office novice skills along with strong customer service skills. FEMA or Red Cross experience is great
Soft Skills: Strong active listening and communication skills High level of empathy and patience Ability to remain calm and professional in stressful or emotional situations Other Requirements: Detail-oriented with strong organizational skills Ability to work independently and as part of a team Flexible to adapt to changing processes and priorities
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Palak
Branch Phone:
(833) 937-7836
Location:
Ontario, CA
Qualifications & Skills Experience: Prior Insurance or Healthcare claims support experience preferred. Technical Skills: Ability to navigate web-based applications. MS office novice skills along with strong customer service skills. FEMA or Red Cross experience is great
Soft Skills: Strong active listening and communication skills High level of empathy and patience Ability to remain calm and professional in stressful or emotional situations Other Requirements: Detail-oriented with strong organizational skills Ability to work independently and as part of a team Flexible to adapt to changing processes and priorities
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Palak
Branch Phone:
(833) 937-7836
Location:
Ontario, CA