Fairmont Hotels & Resorts is hiring: Overnight Manager in Long Beach

Overview Join to apply for the Overnight Manager role at Fairmont Hotels & Resorts . Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Location: Long Beach, CA (as applicable). Salary information available in the listing. Responsibilities Create a positive work environment for all overnight team members. Review current day’s expected arrivals and check VIP and special request reservations to ensure pre-registration, proper blocking, and communication to other departments about room assignments. Review room availability and status of departures daily. Manage Front Office with business acumen to maximize occupancy, revenue and average rate while minimizing guest relocations. Assist in forecasting, evaluate daily room revenue and labor vs business levels. Relay pertinent information to the Guest Service and Front Desk Agents, the following shift supervisor, Front Desk Manager, and all relevant areas in the rooms division. Supervise, coach, and mentor Front Desk Agents to ensure proper registration and checkout of guests. Assign breaks and tasks related to credit, missing addresses, printing registration cards, registering guests, creating check-in packets, posting charges, and maintaining cleanliness and organization of the Front Desk. Ensure required reporting is completed and submitted per compliance guidelines. Manage staffing levels as occupancy fluctuates. Drive standards on the floor with Front Desk Agents and Bell Attendants. Ensure efficient guest registration, check-out, and telephone service in accordance with policies and standards. Handle guest challenges with meaningful resolutions and use opportunities as training for Front Desk staff. Create a welcoming environment for all guests and patrons. Accept luggage handling and storage requests; maintain logbooks and ensure accuracy and timeliness of records. Respond to and resolve guest and employee concerns promptly and beneficially. Conduct daily pre-shift meetings and participate in ongoing training for performance improvement. Inspect uniforms and departmental areas for cleanliness and organization; communicate expectations to staff. Coordinate overnight maintenance and housekeeping requests and follow up as needed. Ensure standards (including LQA/Forbes 5 stars) are adhered to by all overnight team members; conduct audits for compliance. Participate in talent selection and recruitment for front office overnight staff; lead talent management activities and performance reviews. Manage payroll processes, including timesheet reviews and approvals; maintain a house bank with daily reporting. Handle fire panel activity and manage different emergency situations as needed. Support bell, door, valet, Royal Service, and concierge desk as required. Understand and comply with local and federal laws affecting Fairmont Breakers. Prepare special reports, manage projects, and take on new initiatives as directed by management. Assist with emergency situations and guest services as necessary. Regular and predictable attendance; any other duties as assigned. Qualifications 2 years of leadership experience in hotel Front Office required. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Ability to speak Spanish is an asset. High school diploma or equivalent required; Bachelor’s Degree preferred. Experience managing emergency situations. Strong communication skills, both verbal and written. Proficiency with systems, notably Microsoft Office and Opera Cloud. Basic computational ability; ability to prioritize hotel and guest privacy. Decisive, able to lead and manage team members; ability to enforce policies and procedures. Problem-solving skills and rational decision-making abilities. Knowledge of hotel operations, services, and facilities. First Aid CPR certification is an asset. What Is In It For You Salary range: USD $75,000-$84,000 annually. Discounted hotel rooms and food & beverage rates at sister properties globally. Learning programs through our Academies to promote growth and development. Opportunity to develop your talent and grow within your property and across the world. Opportunity to contribute to CSR initiatives, such as Planet 21 and WATCH. Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D. We provide an environment of trust, respect, and integrity. A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination and harassment. Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. #J-18808-Ljbffr