Team Secretary - Palliative Care Job at Navian Hawaii in Honolulu

Overview Join to apply for the Team Secretary - Palliative Care role at Navian Hawaii . The Team Secretary provides comprehensive administrative and clerical support to the outpatient/community-based palliative care team. This role ensures smooth coordination of patient care activities, supports interdisciplinary team communication, and maintains accurate documentation and scheduling to facilitate high-quality, compassionate care for patients and families. Responsibilities Abides by and demonstrates the company Mission, Vision, and Values through both behavior and job performance on a day to day basis Keeps abreast of educational updates in hospice and palliative care and in the field of death and dying Able to work harmoniously with a broad range of staff, volunteers and the community as a representative of Navian Hawaii Demonstrates knowledge, attitudes, behaviors and skills that are consistent with job description Ability to maintain records and prepare related reports Ability to identify problems/issues/concerns and actively participate in resolution of problems Organized, able to manage multiple tasks at a time, and prioritize tasks Familiar with concepts and practices used in a palliative care setting Ability to handle crisis situations in a professional manner Administrative Support Manage calendars, schedule patient visits, team meetings, and case conferences Prepare, format, and distribute clinical documentation including CTIs, Letters of Incapacity, and care plans Maintain and update patient records in electronic health systems Coordinate referrals and follow-up communications with external providers and agencies Prepare an Agenda and CM folders for Weekly IDG and team meetings with all updates Verify accuracy of data entry from completed admissions Maintains and update the current census reports Participates in special projects and performs other duties as assigned Input medication profiles for new admission when help is needed by RN or NP Maintain and update patient records in electronic health systems Communication & Coordination Serve as a liaison between patients, families, and the clinical team Handle incoming calls and emails with professionalism and empathy Relay messages and ensure timely follow-up on patient and family inquiries Support coordination of interdisciplinary team activities and documentation Establish and maintain effective working relationships with staff, patient/family members, the public, and representatives of other agencies and organizations Strong customer service skills and helpful attitude Communicate effectively and professionally Documentation & Compliance Ensure all documentation meets regulatory and organizational standards Assist with data entry for quality metrics and reporting Assist Patient Care Manager with Quality Assessment Performance Improvement Maintain confidentiality and comply with HIPAA and other privacy regulations Adherence to a code of conduct conducive with the company’s policy Demonstrates a commitment to quality and corporate accountability Participates in the quality improvement/quality assurance/utilization review program Team Collaboration Support onboarding and orientation of new team members Participate in team meetings and contribute to process improvement initiatives Provide backup support to other administrative staff as needed Reports patient condition and needed follow-up to appropriate personnel in a timely manner Answers and distributes phone calls for designated team Reports updates and changes to after hours and team as necessary Knowledge, Skills & Experience Demonstrates knowledge, attitudes, behaviors and skills that are consistent with job description Ability to establish and maintain effective working relationships with staff, patient/family members, the public, and representatives of other agencies and organizations Ability to communicate effectively and professionally Ability to handle crisis situations in a professional manner Strong customer service skills and helpful attitude Ability to identify problems/issues/concerns and actively participate in resolution of problems Organized, able to manage multiple tasks at a time, and prioritize tasks Ability to maintain records and prepare related reports Familiar with concepts and practices used in a hospice setting Experience & Educational Requirements Medical Assistant, or 3 years of medical secretarial experience preferred Must have a strong knowledge of medical terminology Hours Generally, Monday through Friday, 8:00am – 4:30pm. Position may require weekend, night or holiday availability Salary & Benefits Salary range: $21.00 to $25.00 per hour Why Navian Hawaii? Team-oriented, locally run nonprofit with competitive pay and an excellent benefits package Job Details Employment type: Full-time Seniority level: Entry level Note All offers of employment at Navian Hawaii are contingent on successful completion of certain requirements which include a legally compliant background check, drug screen and physical exam. #J-18808-Ljbffr