IT Support Specialist (Service Delivery) Job at Atlantic Group in Oklahoma City

Overview Job Overview – IT Support Specialist (Service Delivery): Compensation: $35/hour • Location: Middlesex County, MA • Schedule: Monday to Friday (Hybrid) Atlantic Group is hiring an IT Support Specialist (Service Delivery) with our client in Middlesex County, MA (Hybrid). In this temporary role, you’ll provide Tier 1-2 support for local and remote users, troubleshoot network/server/hardware/software issues, manage ServiceNow tickets and knowledge articles, and assist on IT projects. You’ll also support secure endpoint management and IAM while ensuring HIPAA and SOX compliance. Responsibilities Technical Support: Deliver Tier 1 and Tier 2 support for network, server, hardware, software, and mobile device issues. Issue Resolution: Diagnose, troubleshoot, and document service requests in ServiceNow, escalating when necessary. User Assistance: Support local and remote employees across corporate, manufacturing, supply chain, R&D, and sales teams. Knowledge Sharing: Create and maintain Knowledge Base articles to streamline user self-service and efficiency. Compliance & Security: Ensure IT operations meet HIPAA, SOX, and security standards while assisting with audits. Qualifications Education: Associate’s degree in Information Technology, Computer Science, or a related field preferred. Certification: CompTIA A+ required; ITIL Foundation (v3/v4), Network+ or Security+, Microsoft 365, Apple ACSP/ACMT, Jamf, or Intune preferred. Experience: At least 1 year of Service Desk or IT support experience in a corporate or enterprise environment. Technical Skills: Proficient in troubleshooting Windows and macOS, ServiceNow ticketing, endpoint management, IAM, VPN tools, and basic networking. Industry Knowledge: Secure endpoint management, HIPAA and Sarbanes-Oxley compliance, and cybersecurity best practices. Skills & Attributes: Strong communication, organization, and customer service skills with a proactive approach to problem-solving and managing multiple priorities. Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. #J-18808-Ljbffr