Overview
YOUR NEXT OPPORTUNITY IS NOW BOARDING. Join OTG as a Starbucks Barista and drive a new type of travel hospitality experience. Discover career opportunities in a unique hospitality environment with compensation and benefits, including PTO, Healthcare, and a competitive 401k match. OTG + Starbucks.
OTG has launched an exclusive partnership with Starbucks to revolutionize airport hospitality. With more than 300 in-terminal dining and retail locations across 10 airports in the USA and Canada, OTG and its 5,000+ crewmembers serve millions of travelers each year. Why OTG? By joining our OTG Starbucks team, you’ll discover opportunities to explore, learn and realize your greatest potential in exciting hospitality environments. Our people drive our experiences, and we offer our crewmembers strong compensation and benefits. There has never been a more exciting time to connect with us. We transform airport experiences. You drive it.
Role and Responsibilities
Baristas are responsible for delivering the OTG Starbucks experience to all guests and fellow crewmembers. This role creates a great experience by providing guests with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. To be successful, the barista should enjoy working with others and be motivated to keep the store clean and stocked.
Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of OTG.
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
- Anticipates customer and store needs by evaluating the environment and customers for cues.
- Communicates information to the manager so the team can respond and create the OTG experience during each shift.
- Assists with new crew training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Delivers the OTG experience to all guests with a guest-first attitude and by connecting with the guest; discovers and responds to guests’ needs.
- Follows OTG cash handling and cash register policies and procedures.
- Maintains a clean and organized workspace for crew to locate resources and perform tasks.
- Provides quality beverages, whole bean and food products consistently by adhering to recipes and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Communicates outages, equipment issues, or quality of service problems to the manager on duty immediately.
- Maintains regular and punctual attendance.
- Engages with guests, understands their needs, and responds through clear and pleasant communication.
- Available to perform many different tasks within the store during each shift.
- Maintain a clean, neat, well-groomed appearance.
- Other duties, as assigned.
Qualifications and Education Requirements
Requirements:
- Must be at least 18 years of age
- Fully conversational in English
- Must obtain ServSafe certification or equivalent within 30 days of being hired
- Able to lift 35 pounds in weight
- Must be able to stand for extended periods, and to stoop, kneel and crouch
- Must be available to work varied hours/days, including nights, weekends, holidays and bad weather conditions
- Must be able to operate kitchen equipment, including espresso machines and grinders, coffee brews ovens and blenders
- Ability to learn quickly
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Legal documentation establishing identity and eligibility to be legally employed in the country in which you apply
- Ability to work full time (work regularly includes more than 40 hours per week) including early mornings, evenings, weekends and/or holidays
Pay rate: $15.75
OTG Management LLC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.