R3 LLC
Overview
This range is provided by R3 LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00/yr - $75,000.00/yr Direct message the job poster from R3 LLC Client Field Services Engineer II / Help Desk Analyst
At R3, we are committed to providing our clients with best-in-class IT solutions. We seek passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented
Client Field Services Engineer II/Help Desk Analyst
to join our team. You are the face of R3 to our clients, delivering a blend of customer service and technical expertise. This position requires onsite presence at our customer’s headquarters for 8 hours per day, 5 days per week. Responsibilities
Answer customer phone calls on a daily basis Monitor and maintain service board and handle customer-initiated and system-generated issues Develop and maintain good working relationships with clients to promote high levels of customer service Act as a primary escalation point for other Client Field Engineers for remediation of service requests and incidents Troubleshoot various issues, service requests or incidents Assist Enterprise Engineers and Architects with server/infrastructure migrations and perform smaller migrations Coordinate initial triage/troubleshooting of service requests and enable other Client Field Engineers to troubleshoot incidents Set up computer systems for employees Image and desktop deployment Perform intermediate hardware troubleshooting and repair as needed Work with senior staff to resolve complex issues Assist with daily client backup checks Remote patch management of client computers and servers Participate in ongoing after-hours on-call schedule Qualifications
Computer Science or engineering related field or equivalent work experience Experience with Microsoft Windows 11 desktop operating systems Experience with Microsoft Office 365 Familiarity with network troubleshooting Knowledge of TCP/IP networking and related network services (DNS, SMTP, DHCP, etc.) Knowledge of Active Directory concepts and administration Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting Experience with Microsoft Intune Previous experience at an MSP is preferred Preferred Additional Skills
CompTIA A+, Network+, Security+, MCSA certifications ITIL Foundations Certification and/or ISO 20000 experience Windows Server 2012/2012R2/2016/2019 experience Mac OSX knowledge Why join our winning team?
Competitive wages to reflect your experience and skills Comprehensive medical, dental, and vision insurance plans 401(k) with company match Flexible time off policies for work-life balance Remote opportunities available Positive impact on society; involvement in the community Training incentives and career growth opportunities The opportunity to be part of an amazing team Employment details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Information Services and IT Services and IT Consulting EEO statement: R3 is an equal opportunity employer. It does not discriminate based on race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, or any other characteristic prohibited by law. This policy applies to all aspects of employment. Location and market notes
Get notified about new Help Desk Specialist jobs in Washington, DC.
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This range is provided by R3 LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00/yr - $75,000.00/yr Direct message the job poster from R3 LLC Client Field Services Engineer II / Help Desk Analyst
At R3, we are committed to providing our clients with best-in-class IT solutions. We seek passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented
Client Field Services Engineer II/Help Desk Analyst
to join our team. You are the face of R3 to our clients, delivering a blend of customer service and technical expertise. This position requires onsite presence at our customer’s headquarters for 8 hours per day, 5 days per week. Responsibilities
Answer customer phone calls on a daily basis Monitor and maintain service board and handle customer-initiated and system-generated issues Develop and maintain good working relationships with clients to promote high levels of customer service Act as a primary escalation point for other Client Field Engineers for remediation of service requests and incidents Troubleshoot various issues, service requests or incidents Assist Enterprise Engineers and Architects with server/infrastructure migrations and perform smaller migrations Coordinate initial triage/troubleshooting of service requests and enable other Client Field Engineers to troubleshoot incidents Set up computer systems for employees Image and desktop deployment Perform intermediate hardware troubleshooting and repair as needed Work with senior staff to resolve complex issues Assist with daily client backup checks Remote patch management of client computers and servers Participate in ongoing after-hours on-call schedule Qualifications
Computer Science or engineering related field or equivalent work experience Experience with Microsoft Windows 11 desktop operating systems Experience with Microsoft Office 365 Familiarity with network troubleshooting Knowledge of TCP/IP networking and related network services (DNS, SMTP, DHCP, etc.) Knowledge of Active Directory concepts and administration Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting Experience with Microsoft Intune Previous experience at an MSP is preferred Preferred Additional Skills
CompTIA A+, Network+, Security+, MCSA certifications ITIL Foundations Certification and/or ISO 20000 experience Windows Server 2012/2012R2/2016/2019 experience Mac OSX knowledge Why join our winning team?
Competitive wages to reflect your experience and skills Comprehensive medical, dental, and vision insurance plans 401(k) with company match Flexible time off policies for work-life balance Remote opportunities available Positive impact on society; involvement in the community Training incentives and career growth opportunities The opportunity to be part of an amazing team Employment details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Information Services and IT Services and IT Consulting EEO statement: R3 is an equal opportunity employer. It does not discriminate based on race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, or any other characteristic prohibited by law. This policy applies to all aspects of employment. Location and market notes
Get notified about new Help Desk Specialist jobs in Washington, DC.
#J-18808-Ljbffr