Opus Recruitment Solutions
Senior Consultant – CCaaS Transformation
Opus Recruitment Solutions, New York, New York, us, 10261
Overview
360 ServiceNow ITOM Specialist @ Opus Recruitment Solutions | Sports Science Graduate We are seeking a highly skilled
Senior Consultant
to lead the
end-to-end migration
of our enterprise contact center from
Avaya to Genesys Cloud CX . Key Responsibilities
Migration & Implementation: Lead technical implementation and integration of Genesys Cloud CX Replace legacy Avaya and Verint infrastructure Design IVR workflows, agent routing, CRM integrations, and reporting Coordinate UAT, training, and go-live support Liaise with internal teams and external partners Skills / Qualifications
8+ years in telecom, contact center, or enterprise voice infrastructure Proven success in Avaya-to-Genesys CCaaS migrations Deep experience with Genesys Cloud CX (Architect, IVR, APIs, WFM) Familiarity with RightFax administration Length: 6-12 months Location: On-site travel when needed in New York (travel is paid for) Contract: C2C Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting and Data Infrastructure and Analytics
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360 ServiceNow ITOM Specialist @ Opus Recruitment Solutions | Sports Science Graduate We are seeking a highly skilled
Senior Consultant
to lead the
end-to-end migration
of our enterprise contact center from
Avaya to Genesys Cloud CX . Key Responsibilities
Migration & Implementation: Lead technical implementation and integration of Genesys Cloud CX Replace legacy Avaya and Verint infrastructure Design IVR workflows, agent routing, CRM integrations, and reporting Coordinate UAT, training, and go-live support Liaise with internal teams and external partners Skills / Qualifications
8+ years in telecom, contact center, or enterprise voice infrastructure Proven success in Avaya-to-Genesys CCaaS migrations Deep experience with Genesys Cloud CX (Architect, IVR, APIs, WFM) Familiarity with RightFax administration Length: 6-12 months Location: On-site travel when needed in New York (travel is paid for) Contract: C2C Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting and Data Infrastructure and Analytics
#J-18808-Ljbffr