Adaptive
Overview
Join to apply for the
Customer Success Manager
role at
Adaptive . Adaptive is a rapidly growing vertical AI company building an AI-native ERP for real estate and construction. We serve the small businesses that build communities across the country and help them grow and succeed with our platform. Responsibilities
Onboarding & Implementation: lead kickoff calls, discovery sessions, trainings; customize implementation plans; develop onboarding materials. Customer Relationship Management: serve as the day-to-day point of contact; conduct regular business reviews; identify at-risk customers and apply retention strategies. Adoption & Growth: analyze customer data to surface upsell/cross-sell opportunities; collaborate with Sales and Product; collect and share customer feedback to inform roadmap. Process Improvement & Automation: refine playbooks/workflows; partner with Engineering to automate tasks; implement metrics and dashboards to monitor health scores and performance. Cross-Functional Collaboration: work with Support and Engineering to resolve issues; liaise with Marketing for case studies and references; share insights in leadership meetings. Qualifications
3+ years of SaaS Customer Success, Onboarding, or Enablement experience Proven track record of managing full-lifecycle customer relationships, driving retention and growth Exceptional verbal and written communication; ability to simplify complex concepts Data-driven mindset; comfortable using CRMs, reporting tools, and customer health platforms Highly organized, self-starter; thrives in a fast-paced, evolving environment Bonus: experience in construction, real estate, accounting, or related verticals What we offer
Competitive salary plus meaningful equity Comprehensive health, dental, and vision insurance 401(k) match and flexible PTO policy Opportunity to contribute at a rapidly scaling fintech startup Unlimited opportunities for professional growth and leadership Compensation
The compensation for this role is $110k OTE, including an $80k base plus top-tier equity and benefits. In Office
This role requires you to work Monday - Thursday in our Boston office located at 10 High Street. Location
Boston, MA Employment type
Full-time Seniority level
Mid-Senior level
#J-18808-Ljbffr
Join to apply for the
Customer Success Manager
role at
Adaptive . Adaptive is a rapidly growing vertical AI company building an AI-native ERP for real estate and construction. We serve the small businesses that build communities across the country and help them grow and succeed with our platform. Responsibilities
Onboarding & Implementation: lead kickoff calls, discovery sessions, trainings; customize implementation plans; develop onboarding materials. Customer Relationship Management: serve as the day-to-day point of contact; conduct regular business reviews; identify at-risk customers and apply retention strategies. Adoption & Growth: analyze customer data to surface upsell/cross-sell opportunities; collaborate with Sales and Product; collect and share customer feedback to inform roadmap. Process Improvement & Automation: refine playbooks/workflows; partner with Engineering to automate tasks; implement metrics and dashboards to monitor health scores and performance. Cross-Functional Collaboration: work with Support and Engineering to resolve issues; liaise with Marketing for case studies and references; share insights in leadership meetings. Qualifications
3+ years of SaaS Customer Success, Onboarding, or Enablement experience Proven track record of managing full-lifecycle customer relationships, driving retention and growth Exceptional verbal and written communication; ability to simplify complex concepts Data-driven mindset; comfortable using CRMs, reporting tools, and customer health platforms Highly organized, self-starter; thrives in a fast-paced, evolving environment Bonus: experience in construction, real estate, accounting, or related verticals What we offer
Competitive salary plus meaningful equity Comprehensive health, dental, and vision insurance 401(k) match and flexible PTO policy Opportunity to contribute at a rapidly scaling fintech startup Unlimited opportunities for professional growth and leadership Compensation
The compensation for this role is $110k OTE, including an $80k base plus top-tier equity and benefits. In Office
This role requires you to work Monday - Thursday in our Boston office located at 10 High Street. Location
Boston, MA Employment type
Full-time Seniority level
Mid-Senior level
#J-18808-Ljbffr