The City of Houston
Senior Customer Service Clerk
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5104402)
Apply
Senior Customer Service Clerk
Salary
$19.48 - $23.23 Hourly
Location
1200 Travis
Job Type
Full Time
Job Number
37326
Department
HOUSTON POLICE DEPARTMENT
Opening Date
10/08/2025
Closing Date
10/14/2025 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR CUSTOMER SERVICE CLERK
Posting Number: PN# 37326
Department: HOUSTON POLICE
Division: RECORDS
Reporting Location: 1200 TRAVIS ST. 23RD FLOOR
Workdays & Hours: VARIOUS
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Performs in a lead capacity to ensure quality customer service. Provides a variety of customer services via mail, telephone, e-mail and personal contact.
RESPONSIBILITIES:
• Performs basic research and gathers necessary information to resolve customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers.
• Performs data entry activities to update customer records within authorized limits.
• Receives and verifies completeness and accuracy of requests from customers. Processes requests and/or work orders utilizing a computer terminal and/or tracking system.
• Trains and provides assistance to less experienced employees.
• Provides information about City services, ordinances, policies, procedures and/or pricing.
• Resolves moderately complex problems, complaints and/or requests.
• Processes work orders/requests and makes changes to update customer account information.
• Gathers or collects information to generate reports, activity logs, etc.
• Acts as a liaison between customers and departments.
• May act as a backup to a customer service section and/or an administrative support section.
• All duties and responsibilities may not be included in the above job descriptions.
WORKING CONDITIONS:
The position is physically comfortable, the individual has discretion about walking, standing, etc.
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”
If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
One year of clerical/customer service experience is required.
LICENSE REQUIREMENTS:
None.
PREFERENCES
PREFERENCES:
Call Center Experience/High-Volume Call Experience
Data Entry Experience
Work experience in an office setting
Group Projects
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED:
Department may administer skills assessment test.
SAFETY IMPACT POSITION: NO
SALARY INFORMATION:
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
Pay Grade 12
APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1228).
If you need special services or accommodations, call (713-308-1228). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
11 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
What is the highest level of education you have obtained?
Less than a High School Diploma/GED
High School Diploma/GED
02
How many years of verifiable call-handling experience do you have?
Less than 1 year
At least 1 year but less than 2 years
At least 2 years but less than 3 years
At least 3 years
No experience
03
Do you have experiencing handling requests received via Fax?
Yes
No
04
How many years of data entry experience do you have?
Less than 1 year
1-2 Years
2-3 Years
3+ Years
No Experience
05
Describe your experience contributing to a group project. If none, enter NA.
06
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5104402)
Apply
Senior Customer Service Clerk
Salary
$19.48 - $23.23 Hourly
Location
1200 Travis
Job Type
Full Time
Job Number
37326
Department
HOUSTON POLICE DEPARTMENT
Opening Date
10/08/2025
Closing Date
10/14/2025 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR CUSTOMER SERVICE CLERK
Posting Number: PN# 37326
Department: HOUSTON POLICE
Division: RECORDS
Reporting Location: 1200 TRAVIS ST. 23RD FLOOR
Workdays & Hours: VARIOUS
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Performs in a lead capacity to ensure quality customer service. Provides a variety of customer services via mail, telephone, e-mail and personal contact.
RESPONSIBILITIES:
• Performs basic research and gathers necessary information to resolve customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers.
• Performs data entry activities to update customer records within authorized limits.
• Receives and verifies completeness and accuracy of requests from customers. Processes requests and/or work orders utilizing a computer terminal and/or tracking system.
• Trains and provides assistance to less experienced employees.
• Provides information about City services, ordinances, policies, procedures and/or pricing.
• Resolves moderately complex problems, complaints and/or requests.
• Processes work orders/requests and makes changes to update customer account information.
• Gathers or collects information to generate reports, activity logs, etc.
• Acts as a liaison between customers and departments.
• May act as a backup to a customer service section and/or an administrative support section.
• All duties and responsibilities may not be included in the above job descriptions.
WORKING CONDITIONS:
The position is physically comfortable, the individual has discretion about walking, standing, etc.
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”
If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
One year of clerical/customer service experience is required.
LICENSE REQUIREMENTS:
None.
PREFERENCES
PREFERENCES:
Call Center Experience/High-Volume Call Experience
Data Entry Experience
Work experience in an office setting
Group Projects
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED:
Department may administer skills assessment test.
SAFETY IMPACT POSITION: NO
SALARY INFORMATION:
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
Pay Grade 12
APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1228).
If you need special services or accommodations, call (713-308-1228). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
11 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
What is the highest level of education you have obtained?
Less than a High School Diploma/GED
High School Diploma/GED
02
How many years of verifiable call-handling experience do you have?
Less than 1 year
At least 1 year but less than 2 years
At least 2 years but less than 3 years
At least 3 years
No experience
03
Do you have experiencing handling requests received via Fax?
Yes
No
04
How many years of data entry experience do you have?
Less than 1 year
1-2 Years
2-3 Years
3+ Years
No Experience
05
Describe your experience contributing to a group project. If none, enter NA.
06
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question