USC CERPP (Center for Enrollment Research, Policy and Practice)
Manager - Patient Experience - Full Time 8 Hour Day Shift (Exempt)
USC CERPP (Center for Enrollment Research, Policy and Practice), Glendale, California, us, 91222
Manager - Patient Experience - Full Time 8 Hour Day Shift (Exempt)
Keck Medicine of USC Hospital, Glendale, California The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with colleagues to coordinate and provide patient and family centered care at USC Verdugo Hills Hospital (USC-VHH). The position will assist in long-range planning and in managing the activities of the department centered on our colleagues, our patients and their families. The role supports the achievement of high-level patient satisfaction, employee engagement, and service excellence throughout USC-VHH. The position also assists in the deployment of support tools and ensures they are effectively used on an operational basis. Manage communication, project rollout and program facilitation as assigned. Responsibilities
Coordinate and deliver patient and family centered care initiatives at USC-VHH. Assist in long-range planning and management of department activities focused on colleagues, patients, and families. Support achievement of high patient satisfaction, employee engagement, and service excellence. Deploy and ensure effective use of support tools on an operational basis. Manage communication, project rollout, and program facilitation as assigned. Qualifications
Bachelor’s degree required. Master’s degree preferred. Three years’ experience in healthcare and/or hospitality field with demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results. Diplomatic approach to problem solving. Excellent oral and written communication and analytical skills. Certified Patient Experience Professional certification obtained within one year of hire. Base Pay
$81,000.00/yr - $133,000.00/yr Location
USC Verdugo Hills Hospital, Glendale, CA Additional Information
As part of Keck Medicine of USC, USC Verdugo Hills Hospital is backed by an academic medical center. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance and related hiring initiatives. Please refer to the Background Screening Policy for specific implications.
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Keck Medicine of USC Hospital, Glendale, California The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with colleagues to coordinate and provide patient and family centered care at USC Verdugo Hills Hospital (USC-VHH). The position will assist in long-range planning and in managing the activities of the department centered on our colleagues, our patients and their families. The role supports the achievement of high-level patient satisfaction, employee engagement, and service excellence throughout USC-VHH. The position also assists in the deployment of support tools and ensures they are effectively used on an operational basis. Manage communication, project rollout and program facilitation as assigned. Responsibilities
Coordinate and deliver patient and family centered care initiatives at USC-VHH. Assist in long-range planning and management of department activities focused on colleagues, patients, and families. Support achievement of high patient satisfaction, employee engagement, and service excellence. Deploy and ensure effective use of support tools on an operational basis. Manage communication, project rollout, and program facilitation as assigned. Qualifications
Bachelor’s degree required. Master’s degree preferred. Three years’ experience in healthcare and/or hospitality field with demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results. Diplomatic approach to problem solving. Excellent oral and written communication and analytical skills. Certified Patient Experience Professional certification obtained within one year of hire. Base Pay
$81,000.00/yr - $133,000.00/yr Location
USC Verdugo Hills Hospital, Glendale, CA Additional Information
As part of Keck Medicine of USC, USC Verdugo Hills Hospital is backed by an academic medical center. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance and related hiring initiatives. Please refer to the Background Screening Policy for specific implications.
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