Riverside Insights
Customer Success Manager, ImPACT
Riverside Insights, Washington, District of Columbia, us, 20022
As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical accounts. By efficiently leveraging our technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success and expanding ImPACT Applications’ reach to help more athletes and patients worldwide safely recover from mild traumatic brain injuries.
Responsibilities
Maximize customer retention and satisfaction by proactively engaging customers and addressing issues or concerns Conduct regular check-ins (QBRs) and ongoing communication touchpoints Drive revenue growth and upsell opportunities with large clinical and healthcare accounts Identify and work with the Sales team on expansion and cross-sell opportunities Convert active customers to a new SaaS subscription model Advocate on behalf of customer needs to the Product team Requirements
3+ years of experience in Customer Success or Account Management, preferably within HealthTech/MedTech Experience carrying a quota Experience in B2B SaaS business Fluency with CRM systems, preferably Salesforce and/or Totango Proven track record of developing and implementing renewal strategies Ability to understand customer needs and tailor product usage to meet objectives Ability to manage a larger customer base with regular interactions and issue resolution Exceptional written and verbal communication skills Proficiency in building and maintaining strong customer relationships and addressing customer needs Ability to navigate multi-stakeholder accounts and engage key decision-makers Start-up/fast-paced environment experience is a plus Physical Requirements
Remote work Travel 1-2 times per year for off-site team meetings or conferences May require extended periods of sitting or standing Benefits
Medical, Dental, and Vision plans Company-paid basic life and AD&D insurance Company-paid short-term and long-term disability Supplemental life insurance options Company-paid Employee Assistance Program (EAP) Retirement plan with discretionary company matching Flexible Spending Account (FSA) and Health Savings Account (HSA) Premium Calm subscription for employees and dependents Company-paid PTO and holidays Quarterly Focus Days and flexible work arrangements Work-from-home expense reimbursement Tuition Reimbursement Program Onboarding and initial orientation Compensation
A reasonable estimate of the base compensation range for this position is $70,000–$80,000 USD plus applicable commissions. This range is specific to the United States and reflects factors such as skills, experience, licenses, degrees, internal pay ranges, and market data. Why Join Our Team
At Riverside Insights, achieving real results for students and educators is core to our mission. As we grow, you will have opportunities to expand your skills on an ambitious, solution-focused team in a collaborative environment where well-being and impact matter. Equal Opportunity
Riverside Insights is an equal-opportunity employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Our Commitment to Diversity & Inclusion
Every employee at Riverside Insights has the right to a welcoming and inclusive workplace where diverse backgrounds, experiences, and perspectives are valued. Thank you for considering joining our growing team. Learn more at www.riversideinsights.com.
#J-18808-Ljbffr
Maximize customer retention and satisfaction by proactively engaging customers and addressing issues or concerns Conduct regular check-ins (QBRs) and ongoing communication touchpoints Drive revenue growth and upsell opportunities with large clinical and healthcare accounts Identify and work with the Sales team on expansion and cross-sell opportunities Convert active customers to a new SaaS subscription model Advocate on behalf of customer needs to the Product team Requirements
3+ years of experience in Customer Success or Account Management, preferably within HealthTech/MedTech Experience carrying a quota Experience in B2B SaaS business Fluency with CRM systems, preferably Salesforce and/or Totango Proven track record of developing and implementing renewal strategies Ability to understand customer needs and tailor product usage to meet objectives Ability to manage a larger customer base with regular interactions and issue resolution Exceptional written and verbal communication skills Proficiency in building and maintaining strong customer relationships and addressing customer needs Ability to navigate multi-stakeholder accounts and engage key decision-makers Start-up/fast-paced environment experience is a plus Physical Requirements
Remote work Travel 1-2 times per year for off-site team meetings or conferences May require extended periods of sitting or standing Benefits
Medical, Dental, and Vision plans Company-paid basic life and AD&D insurance Company-paid short-term and long-term disability Supplemental life insurance options Company-paid Employee Assistance Program (EAP) Retirement plan with discretionary company matching Flexible Spending Account (FSA) and Health Savings Account (HSA) Premium Calm subscription for employees and dependents Company-paid PTO and holidays Quarterly Focus Days and flexible work arrangements Work-from-home expense reimbursement Tuition Reimbursement Program Onboarding and initial orientation Compensation
A reasonable estimate of the base compensation range for this position is $70,000–$80,000 USD plus applicable commissions. This range is specific to the United States and reflects factors such as skills, experience, licenses, degrees, internal pay ranges, and market data. Why Join Our Team
At Riverside Insights, achieving real results for students and educators is core to our mission. As we grow, you will have opportunities to expand your skills on an ambitious, solution-focused team in a collaborative environment where well-being and impact matter. Equal Opportunity
Riverside Insights is an equal-opportunity employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Our Commitment to Diversity & Inclusion
Every employee at Riverside Insights has the right to a welcoming and inclusive workplace where diverse backgrounds, experiences, and perspectives are valued. Thank you for considering joining our growing team. Learn more at www.riversideinsights.com.
#J-18808-Ljbffr