Synergis
Overview
This role is for an E-Commerce Business Analyst supporting the design, development, and delivery of business systems and digital solutions that power online sales and operations. The analyst elicits requirements, analyzes data, and translates business needs into user stories and specifications to guide delivery teams and maximize ROI from e-commerce technology investments. Responsibilities
Partner with product/digital, merchandising, sales, marketing, customer care, operations, finance, and IT to clarify e-commerce vision, roadmap, and release plans. Facilitate discovery and requirements workshops; define scope, business outcomes, KPIs (e.g., conversion, AOV, CAC, LTV, cart abandonment, repeat rate, fulfillment SLAs), and success criteria. Translate customer journeys and funnel analysis into prioritized features and enhancements to improve conversion and retention. Elicit, document, and refine epics, user stories, and acceptance criteria; maintain a transparent and prioritized backlog. Evaluate platform capabilities and third-party solutions; build business cases and cost/benefit analyses. Design lightweight prototypes/wireframes and process maps to communicate concepts and align stakeholders. Define analytics and tagging strategies (e.g., GA4/Adobe Analytics, GTM), event schemas, and data governance for accurate reporting. Contribute to standards and best practices for requirements management, change control, and release quality. Anticipate and assess risks; ensure compliance with PCI DSS, GDPR/CCPA, and WCAG 2.1 AA accessibility. Operational Management
Author BRDs/FRDs, user stories, process flows, systems diagrams, and API/data integration specifications. Partner with engineering and vendors to design solutions across core e-commerce domains: catalog/PIM, search/browse, PDP/PLP, promotions/pricing, cart/checkout, payments, tax, shipping, order management, fulfillment, returns, subscriptions, loyalty, reviews/UGC, and personalization. Manage integrations across ERP/OMS/WMS, PIM, CRM/CDP/ESP, analytics, fraud, marketplaces, and content platforms; ensure interoperability (REST/GraphQL, webhooks, EDI where applicable). Ensure site performance and experience quality; incorporate Core Web Vitals and SEO/structured data best practices into requirements. Create and execute test plans and test cases; coordinate UAT; validate data flows and calculations; support regression testing for critical paths. Lead triage and root cause analysis for production issues; document findings and drive remediation and prevention. Communicate changes, impacts, and timelines through documentation and stakeholder updates across departments; maintain artifacts in shared repositories. Prepare training and adoption materials for business users and support post-launch hypercare. Coordinate with vendors and system integrators; define deliverables, SLAs, and acceptance criteria; track performance to commitments. Qualifications
Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field (or equivalent experience). 5+ years of experience as a Business Analyst or Business Systems Analyst supporting e-commerce, retail, or direct-to-consumer initiatives. Experience facilitating cross-functional workshops and communicating with both technical and non-technical stakeholders. Critical thinking and root cause analysis; ability to diagnose issues, summarize findings, and propose action plans within scope. Ability to manage multiple priorities and timelines in Agile environments; experience with Jira/Confluence or similar tools. Self-directed; requires limited oversight; strong written and verbal communication skills. Preferred Experience
Experience in CPG, e-commerce or retail operations, including DTC fulfillment and omnichannel capabilities. Understanding of project management practices and vendor/SI management. Experience with data architecture design, schemas, and reporting/dashboard design. Compensation
The hourly pay rate range for this position is $55 to $60 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Direct benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Company and Equal Opportunity
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including but not limited to fair chance ordinances. For immediate consideration, please forward your resume to dreeves@synergishr.com. If you require assistance or an accommodation in the application process, please contact dreeves@synergishr.com. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Learn more about Synergis at www.synergishr.com.
#J-18808-Ljbffr
This role is for an E-Commerce Business Analyst supporting the design, development, and delivery of business systems and digital solutions that power online sales and operations. The analyst elicits requirements, analyzes data, and translates business needs into user stories and specifications to guide delivery teams and maximize ROI from e-commerce technology investments. Responsibilities
Partner with product/digital, merchandising, sales, marketing, customer care, operations, finance, and IT to clarify e-commerce vision, roadmap, and release plans. Facilitate discovery and requirements workshops; define scope, business outcomes, KPIs (e.g., conversion, AOV, CAC, LTV, cart abandonment, repeat rate, fulfillment SLAs), and success criteria. Translate customer journeys and funnel analysis into prioritized features and enhancements to improve conversion and retention. Elicit, document, and refine epics, user stories, and acceptance criteria; maintain a transparent and prioritized backlog. Evaluate platform capabilities and third-party solutions; build business cases and cost/benefit analyses. Design lightweight prototypes/wireframes and process maps to communicate concepts and align stakeholders. Define analytics and tagging strategies (e.g., GA4/Adobe Analytics, GTM), event schemas, and data governance for accurate reporting. Contribute to standards and best practices for requirements management, change control, and release quality. Anticipate and assess risks; ensure compliance with PCI DSS, GDPR/CCPA, and WCAG 2.1 AA accessibility. Operational Management
Author BRDs/FRDs, user stories, process flows, systems diagrams, and API/data integration specifications. Partner with engineering and vendors to design solutions across core e-commerce domains: catalog/PIM, search/browse, PDP/PLP, promotions/pricing, cart/checkout, payments, tax, shipping, order management, fulfillment, returns, subscriptions, loyalty, reviews/UGC, and personalization. Manage integrations across ERP/OMS/WMS, PIM, CRM/CDP/ESP, analytics, fraud, marketplaces, and content platforms; ensure interoperability (REST/GraphQL, webhooks, EDI where applicable). Ensure site performance and experience quality; incorporate Core Web Vitals and SEO/structured data best practices into requirements. Create and execute test plans and test cases; coordinate UAT; validate data flows and calculations; support regression testing for critical paths. Lead triage and root cause analysis for production issues; document findings and drive remediation and prevention. Communicate changes, impacts, and timelines through documentation and stakeholder updates across departments; maintain artifacts in shared repositories. Prepare training and adoption materials for business users and support post-launch hypercare. Coordinate with vendors and system integrators; define deliverables, SLAs, and acceptance criteria; track performance to commitments. Qualifications
Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field (or equivalent experience). 5+ years of experience as a Business Analyst or Business Systems Analyst supporting e-commerce, retail, or direct-to-consumer initiatives. Experience facilitating cross-functional workshops and communicating with both technical and non-technical stakeholders. Critical thinking and root cause analysis; ability to diagnose issues, summarize findings, and propose action plans within scope. Ability to manage multiple priorities and timelines in Agile environments; experience with Jira/Confluence or similar tools. Self-directed; requires limited oversight; strong written and verbal communication skills. Preferred Experience
Experience in CPG, e-commerce or retail operations, including DTC fulfillment and omnichannel capabilities. Understanding of project management practices and vendor/SI management. Experience with data architecture design, schemas, and reporting/dashboard design. Compensation
The hourly pay rate range for this position is $55 to $60 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Direct benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Company and Equal Opportunity
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including but not limited to fair chance ordinances. For immediate consideration, please forward your resume to dreeves@synergishr.com. If you require assistance or an accommodation in the application process, please contact dreeves@synergishr.com. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Learn more about Synergis at www.synergishr.com.
#J-18808-Ljbffr