Tekshapers
Overview
Sr Resource Manager @ Tekshapers Inc. | Manager-Delivery & Accounts (US & Canada) Job Description: Position Summary We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV systems. Responsibilities
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems. Troubleshoot and resolve issues related to hardware, software, network, and user credentials. Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations. Maintain and update tickets in alignment with SLA and KPI targets. Deliver executive-level white-glove support, ensuring high-touch service and discretion. Lead the deployment of software releases, patches, and system upgrades across end-user devices. Manage IT asset lifecycle including procurement, inventory, and disposal. Collaborate with cross-functional IT teams and provide mentorship to junior engineers. Participate in incident response (P1–P5) and root cause analysis. Support change, release, and problem management processes. Experience in Microsoft services including Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and Group Policies (GPOs). Proficient in Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging. Competent in Microsoft Office 365 and Azure administration. Administer security tools such as Putty, FTP, Antivirus, and Robocopy. Deploy patches and system-related software. Manage workflow and follow up on helpdesk issues via ticketing systems. Implement systems-related work through full lifecycle, coordinating with teams and vendors. Monitor systems and evaluate performance and latency concerns. Troubleshoot servers, applications, PCs, and network-related equipment. Document processes, application instructions, and IT-related topics. Qualifications
Experience with Microsoft services: Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and GPOs. Proficiency with Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging. Administrative skills in Microsoft Office 365 and Azure. Experience administering security tools (Putty, FTP, Antivirus, Robocopy). Ability to deploy patches and system-related software. Strong ticketing, workflow management, and communication skills. Employment details
Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting
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Sr Resource Manager @ Tekshapers Inc. | Manager-Delivery & Accounts (US & Canada) Job Description: Position Summary We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV systems. Responsibilities
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems. Troubleshoot and resolve issues related to hardware, software, network, and user credentials. Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations. Maintain and update tickets in alignment with SLA and KPI targets. Deliver executive-level white-glove support, ensuring high-touch service and discretion. Lead the deployment of software releases, patches, and system upgrades across end-user devices. Manage IT asset lifecycle including procurement, inventory, and disposal. Collaborate with cross-functional IT teams and provide mentorship to junior engineers. Participate in incident response (P1–P5) and root cause analysis. Support change, release, and problem management processes. Experience in Microsoft services including Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and Group Policies (GPOs). Proficient in Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging. Competent in Microsoft Office 365 and Azure administration. Administer security tools such as Putty, FTP, Antivirus, and Robocopy. Deploy patches and system-related software. Manage workflow and follow up on helpdesk issues via ticketing systems. Implement systems-related work through full lifecycle, coordinating with teams and vendors. Monitor systems and evaluate performance and latency concerns. Troubleshoot servers, applications, PCs, and network-related equipment. Document processes, application instructions, and IT-related topics. Qualifications
Experience with Microsoft services: Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and GPOs. Proficiency with Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging. Administrative skills in Microsoft Office 365 and Azure. Experience administering security tools (Putty, FTP, Antivirus, Robocopy). Ability to deploy patches and system-related software. Strong ticketing, workflow management, and communication skills. Employment details
Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting
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