JPMorganChase
Branch Operations Lead - Financial District Market - San Francisco, CA
JPMorganChase, San Francisco, California, United States, 94199
Branch Operations Lead - Financial District Market - San Francisco, CA
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Branch Operations Lead - Financial District Market - San Francisco, CA
role at
JPMorganChase
Overview At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you''ll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients'' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions and introducing clients to self-service options that simplify their banking experience, while building lasting relationships. You will also review branch operations and keep the branch team informed about the latest policies and procedures. Your leadership will help our branch meet and exceed control expectations and set a positive tone for everyone who walks through our doors.
Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and address their needs, including checking them into the waiting queue for a smooth visit.
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues promptly while adhering to bank policies and procedures.
Introduce clients to the branch team and collaborate to deliver seamless service, assisting with specialized financial needs as appropriate.
Simplify clients'' banking experience by promoting self-service options and enabling account access anytime.
Support all aspects of branch operations with the Branch Manager, maintaining high standards for loss control, compliance, and audits to ensure smooth and secure operations.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements with attention to detail and organizational skills.
Strong leadership and operational proficiency, ensuring transaction accuracy and fostering a collaborative team environment.
Ability to educate the branch team and partners to stay connected and informed.
Ability to build meaningful client relationships and refer clients to experts when needed.
1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement as a Branch Operations Lead.
Travel as required for in-person training and meetings.
Federal Deposit Insurance Act This position is subject to Section 19 of the Federal Deposit Insurance Act. Employment offers are contingent on JPMorganChase''s review of criminal conviction history, including pretrial diversions or program entries.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. We aim to create engaged, lifelong relationships and place customers at the heart of everything we do. We also support small businesses, nonprofits and communities with tailored solutions.
We offer a competitive total rewards package, including base salary determined by role, experience, skill set and location. Eligible roles may include commission-based pay and/or discretionary incentive compensation. We provide a range of benefits and programs to meet employee needs, including health care coverage, retirement savings, paid time off, and more. Details about compensation and benefits are provided during the hiring process.
Equal Opportunity Employer We are an equal opportunity employer and value diversity and inclusion. We do not discriminate based on protected attributes. We also provide reasonable accommodations for religious practices, beliefs, and health or disability needs. Visit our FAQs for information about requesting an accommodation.
About The Team Our Consumer & Community Banking division serves Chase customers with a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We strive to lead in customer satisfaction and digital solutions.
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Branch Operations Lead - Financial District Market - San Francisco, CA
role at
JPMorganChase
Overview At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you''ll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients'' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions and introducing clients to self-service options that simplify their banking experience, while building lasting relationships. You will also review branch operations and keep the branch team informed about the latest policies and procedures. Your leadership will help our branch meet and exceed control expectations and set a positive tone for everyone who walks through our doors.
Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and address their needs, including checking them into the waiting queue for a smooth visit.
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues promptly while adhering to bank policies and procedures.
Introduce clients to the branch team and collaborate to deliver seamless service, assisting with specialized financial needs as appropriate.
Simplify clients'' banking experience by promoting self-service options and enabling account access anytime.
Support all aspects of branch operations with the Branch Manager, maintaining high standards for loss control, compliance, and audits to ensure smooth and secure operations.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements with attention to detail and organizational skills.
Strong leadership and operational proficiency, ensuring transaction accuracy and fostering a collaborative team environment.
Ability to educate the branch team and partners to stay connected and informed.
Ability to build meaningful client relationships and refer clients to experts when needed.
1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement as a Branch Operations Lead.
Travel as required for in-person training and meetings.
Federal Deposit Insurance Act This position is subject to Section 19 of the Federal Deposit Insurance Act. Employment offers are contingent on JPMorganChase''s review of criminal conviction history, including pretrial diversions or program entries.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. We aim to create engaged, lifelong relationships and place customers at the heart of everything we do. We also support small businesses, nonprofits and communities with tailored solutions.
We offer a competitive total rewards package, including base salary determined by role, experience, skill set and location. Eligible roles may include commission-based pay and/or discretionary incentive compensation. We provide a range of benefits and programs to meet employee needs, including health care coverage, retirement savings, paid time off, and more. Details about compensation and benefits are provided during the hiring process.
Equal Opportunity Employer We are an equal opportunity employer and value diversity and inclusion. We do not discriminate based on protected attributes. We also provide reasonable accommodations for religious practices, beliefs, and health or disability needs. Visit our FAQs for information about requesting an accommodation.
About The Team Our Consumer & Community Banking division serves Chase customers with a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We strive to lead in customer satisfaction and digital solutions.
#J-18808-Ljbffr