Pinewood.AI
Training and Implementation Consultant (Parts & Service / Fixed Ops)
Pinewood.AI, Washington, District of Columbia, us, 20022
Overview
Pinewood.AI is looking for highly experienced automotive training and implementation professionals to run Parts & Service (Fixed Operations / Aftersales) deployments as we expand across North America. This role is ideal for individuals with experience in Service and Parts operations who want to move into a consultancy and training role. You will walk into a dealership, gain the confidence of fixed operations, and guide them through significant process and system change. You will join at an exciting stage in Pinewood.AI’s growth. We are operating in a fast-moving, startup-style environment where we are building new ways of working as we scale across the United States and Canada. You will help shape how our platform is rolled out, create training approaches that suit the North American market, and work hands-on with retailers to ensure they adopt our technology successfully. Travel is a significant part of this role, with on-the-road activity around 80% of the time. Key Responsibilities
Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare Design, adapt, and deliver high-quality training to mixed-ability audiences, from technicians and service advisors to fixed ops directors and general managers, both on-site and remotely Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process Requirements
Significant aftersales/fixed operations background with strong exposure to service and parts processes Demonstrable expertise in training, facilitation, and change management for enterprise software, ideally DMS or fixed ops platforms Experience designing curricula and training assets, including localisation for new markets Proven ability to manage complex multi-site rollouts and influence senior stakeholders Highly organised, analytical, and comfortable prioritising across concurrent projects Familiarity with major dealership management and fixed operations systems such as CDK, Reynolds, Dealertrack, MyKaarma, or Xtime Excellent communication and presentation skills, able to engage and motivate mixed ability audiences; confidence in coaching senior leaders and driving operational change Willing and able to travel extensively across the United States and Canada (around 80%) Adaptable and proactive, thriving in a fast-changing, startup environment Driver’s Licence Desirable Experience
Direct experience of large-scale DMS or service platform implementations Proven track record of improving implementation or training methodology across a team or organisation Experience working with fast-growing or international technology companies, especially in startup-style environments Understanding of how aftersales/fixed operations performance drives overall dealership success Benefits
A very competitive salary Generous car allowance Excellent bonus scheme Flexible mix of home and office working 4 weeks PTO 401k Excellent health insurance benefits Regular 1-2-1s and career development opportunities About Us
Our story began more than 20 years ago with a clear purpose to create technology designed around the real needs of automotive retailers. Today, Pinewood.AI is a market leader in dealership management and automotive intelligence. Our cloud-based platform connects every part of a retailer’s business to help dealers run more efficiently, improve customer experiences, and increase profitability. We are expanding into North America and inviting experienced professionals to shape how our platform is adopted across dealerships.
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Pinewood.AI is looking for highly experienced automotive training and implementation professionals to run Parts & Service (Fixed Operations / Aftersales) deployments as we expand across North America. This role is ideal for individuals with experience in Service and Parts operations who want to move into a consultancy and training role. You will walk into a dealership, gain the confidence of fixed operations, and guide them through significant process and system change. You will join at an exciting stage in Pinewood.AI’s growth. We are operating in a fast-moving, startup-style environment where we are building new ways of working as we scale across the United States and Canada. You will help shape how our platform is rolled out, create training approaches that suit the North American market, and work hands-on with retailers to ensure they adopt our technology successfully. Travel is a significant part of this role, with on-the-road activity around 80% of the time. Key Responsibilities
Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare Design, adapt, and deliver high-quality training to mixed-ability audiences, from technicians and service advisors to fixed ops directors and general managers, both on-site and remotely Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process Requirements
Significant aftersales/fixed operations background with strong exposure to service and parts processes Demonstrable expertise in training, facilitation, and change management for enterprise software, ideally DMS or fixed ops platforms Experience designing curricula and training assets, including localisation for new markets Proven ability to manage complex multi-site rollouts and influence senior stakeholders Highly organised, analytical, and comfortable prioritising across concurrent projects Familiarity with major dealership management and fixed operations systems such as CDK, Reynolds, Dealertrack, MyKaarma, or Xtime Excellent communication and presentation skills, able to engage and motivate mixed ability audiences; confidence in coaching senior leaders and driving operational change Willing and able to travel extensively across the United States and Canada (around 80%) Adaptable and proactive, thriving in a fast-changing, startup environment Driver’s Licence Desirable Experience
Direct experience of large-scale DMS or service platform implementations Proven track record of improving implementation or training methodology across a team or organisation Experience working with fast-growing or international technology companies, especially in startup-style environments Understanding of how aftersales/fixed operations performance drives overall dealership success Benefits
A very competitive salary Generous car allowance Excellent bonus scheme Flexible mix of home and office working 4 weeks PTO 401k Excellent health insurance benefits Regular 1-2-1s and career development opportunities About Us
Our story began more than 20 years ago with a clear purpose to create technology designed around the real needs of automotive retailers. Today, Pinewood.AI is a market leader in dealership management and automotive intelligence. Our cloud-based platform connects every part of a retailer’s business to help dealers run more efficiently, improve customer experiences, and increase profitability. We are expanding into North America and inviting experienced professionals to shape how our platform is adopted across dealerships.
#J-18808-Ljbffr