University of Notre Dame
Associate Director - Premium Experience
University of Notre Dame, Notre Dame, Indiana, us, 46556
Overview
Staff Recruiter | University of Notre Dame | @Susan_UND
What You’ll Do
Drive Premium Strategy: Assist in developing and executing the overall vision for premium experiences across sports.
Create Unforgettable Game Days: Provide on-site support and manage assigned premium spaces for football, basketball, and hockey events.
Lead Club Naimoli Experiences: Oversee football pre-game hospitality, including event operations, partner fulfillment, F&B coordination, and surprise-and-delight moments.
Elevate Basketball Premium: Lead men’s basketball (Club Naimoli and courtside) and women’s basketball courtside experiences with seamless service and engaging guest interactions.
Deliver White-Glove Service: Build strong relationships with premium members and prospects through proactive communication, personalized service, and customer retention initiatives.
Collaborate Across Teams: Partner with sales, marketing, ticketing, facilities, catering, security, and event vendors to ensure flawless execution.
Innovate Constantly: Design thoughtful touches, gifting, and memorable experiences that set Notre Dame apart.
Support Department Goals: Contribute to special projects and initiatives led by Strategic Engagement to enhance guest experiences year-round.
Qualifications
Education Qualifications: Bachelor’s degree (4 years)
Experience: 3 to 4 years in premium hospitality/seating, annual giving, customer service, retention, events or related area.
Skill Qualifications: time-management, self-motivated, enthusiastic, task-oriented, critical thinking, problem solver, base knowledge of Paciolan and Salesforce CRM platforms, and customer service oriented.
Additional Information Salary: Up to $48,000
Applications will be accepted until October 16, 2025
At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.
#J-18808-Ljbffr
What You’ll Do
Drive Premium Strategy: Assist in developing and executing the overall vision for premium experiences across sports.
Create Unforgettable Game Days: Provide on-site support and manage assigned premium spaces for football, basketball, and hockey events.
Lead Club Naimoli Experiences: Oversee football pre-game hospitality, including event operations, partner fulfillment, F&B coordination, and surprise-and-delight moments.
Elevate Basketball Premium: Lead men’s basketball (Club Naimoli and courtside) and women’s basketball courtside experiences with seamless service and engaging guest interactions.
Deliver White-Glove Service: Build strong relationships with premium members and prospects through proactive communication, personalized service, and customer retention initiatives.
Collaborate Across Teams: Partner with sales, marketing, ticketing, facilities, catering, security, and event vendors to ensure flawless execution.
Innovate Constantly: Design thoughtful touches, gifting, and memorable experiences that set Notre Dame apart.
Support Department Goals: Contribute to special projects and initiatives led by Strategic Engagement to enhance guest experiences year-round.
Qualifications
Education Qualifications: Bachelor’s degree (4 years)
Experience: 3 to 4 years in premium hospitality/seating, annual giving, customer service, retention, events or related area.
Skill Qualifications: time-management, self-motivated, enthusiastic, task-oriented, critical thinking, problem solver, base knowledge of Paciolan and Salesforce CRM platforms, and customer service oriented.
Additional Information Salary: Up to $48,000
Applications will be accepted until October 16, 2025
At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.
#J-18808-Ljbffr