Amrize
Overview
We are looking for a proactive and strategic Digital Product Success Lead to drive the adoption, satisfaction, and overall success of our digital products in the construction materials industry. This role focuses on bridging product development and customer success to ensure users gain maximum value from our digital offerings, leading to increased retention, engagement, and growth. What You'll Accomplish
User Success Strategy: Develop and execute comprehensive product success strategies that enhance user adoption, engagement, and satisfaction. Customer Onboarding & Training: Lead onboarding programs, training sessions, and resource development to empower users to effectively use our digital products. Cross-functional Collaboration: Work closely with Product Management, Engineering, Marketing, and Sales teams to align product enhancements with customer needs and feedback. Customer Insights & Advocacy: Collect, analyze, and communicate customer feedback and product usage data to inform product roadmap and improvements. Performance Metrics: Define and track key success metrics (KPIs) such as adoption rates, churn, NPS, and customer lifetime value. Issue Resolution: Act as the escalation point for product-related customer issues and coordinate timely resolution to maintain high satisfaction. Communication: Maintain clear, consistent communication with internal teams and customers to promote product value and updates. Innovation: Identify opportunities for product enhancements and new feature adoption to deliver continuous value. Documentation: Create and maintain success-related documentation including guides, FAQs, and case studies. What We're Looking For
Education: Bachelor\'s degree Field of Study Preferred: Business, Marketing, Technology, Engineering, or related field Required Work Experience: 5+ years of experience in digital product management, customer success, or industry-specific roles such as ready-mix/aggregates/cement customer service, dispatcher, or commercial roles. Travel Requirements: Up to 50% including internationally and nationally Additional Requirements: Strong understanding of SaaS or digital product ecosystems; Proven ability to analyze data and translate insights into actionable strategies; Excellent communication, presentation, and stakeholder management skills; Strong problem-solving skills and customer-centric mindset; Ability to lead cross-functional teams as required; Adherence to safety protocols and proper use of Amrize approved Personal Protective Equipment (PPE), including respirator usage where applicable. What We Offer
Competitive salary Retirement Savings: 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) Vision and other voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day HR Contact:
Cashie Yszenga
#J-18808-Ljbffr
We are looking for a proactive and strategic Digital Product Success Lead to drive the adoption, satisfaction, and overall success of our digital products in the construction materials industry. This role focuses on bridging product development and customer success to ensure users gain maximum value from our digital offerings, leading to increased retention, engagement, and growth. What You'll Accomplish
User Success Strategy: Develop and execute comprehensive product success strategies that enhance user adoption, engagement, and satisfaction. Customer Onboarding & Training: Lead onboarding programs, training sessions, and resource development to empower users to effectively use our digital products. Cross-functional Collaboration: Work closely with Product Management, Engineering, Marketing, and Sales teams to align product enhancements with customer needs and feedback. Customer Insights & Advocacy: Collect, analyze, and communicate customer feedback and product usage data to inform product roadmap and improvements. Performance Metrics: Define and track key success metrics (KPIs) such as adoption rates, churn, NPS, and customer lifetime value. Issue Resolution: Act as the escalation point for product-related customer issues and coordinate timely resolution to maintain high satisfaction. Communication: Maintain clear, consistent communication with internal teams and customers to promote product value and updates. Innovation: Identify opportunities for product enhancements and new feature adoption to deliver continuous value. Documentation: Create and maintain success-related documentation including guides, FAQs, and case studies. What We're Looking For
Education: Bachelor\'s degree Field of Study Preferred: Business, Marketing, Technology, Engineering, or related field Required Work Experience: 5+ years of experience in digital product management, customer success, or industry-specific roles such as ready-mix/aggregates/cement customer service, dispatcher, or commercial roles. Travel Requirements: Up to 50% including internationally and nationally Additional Requirements: Strong understanding of SaaS or digital product ecosystems; Proven ability to analyze data and translate insights into actionable strategies; Excellent communication, presentation, and stakeholder management skills; Strong problem-solving skills and customer-centric mindset; Ability to lead cross-functional teams as required; Adherence to safety protocols and proper use of Amrize approved Personal Protective Equipment (PPE), including respirator usage where applicable. What We Offer
Competitive salary Retirement Savings: 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) Vision and other voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day HR Contact:
Cashie Yszenga
#J-18808-Ljbffr