The Hire
Overview
We are a nonprofit organization in Rhode Island dedicated to supporting survivors of domestic violence, sexual assault, and human trafficking. Through comprehensive services—including safe housing, advocacy, prevention education, and community programs—we work to promote safety, empower individuals, and create pathways to independence. Guided by a mission rooted in equity and compassion, we strive to build a world where all people can live free from abuse and oppression. The Senior Director of Operations is a mission-driven leader responsible for strengthening and streamlining our organization’s operational infrastructure as the agency grows. This senior-level position oversees agency-wide operational systems related to office management, property management, maintenance, and affordable housing development. The Senior Director will supervise key team members including the Office Manager, Housing Developer, and Maintenance Team, and will help ensure that our multiple office locations and residential buildings are well-managed, safe, compliant, and aligned with programmatic and strategic goals. Primary Responsibilities
Organizational Operations Oversee the day-to-day functioning of the organization's administrative and operational systems across all agency locations. Supervise and support the Office Coordinator, ensuring effective coordination of supplies, equipment, internal communications systems, and workspace environments. Collaborate with the VP of Community Programs and Operations to improve cross-office systems that promote staff productivity, safety, and well-being. Participate in organization-wide planning efforts, including space planning, systems development, and long-range operations strategy. Affordable Housing Development Supervise the Housing Developer and provide strategic leadership on the agency’s affordable housing projects—from acquisition and rehab through lease-up and occupancy. Partner with the CEO and VP to identify and evaluate housing development opportunities aligned with the agency’s mission and strategic goals. Coordinate with funders, architects, contractors, municipal departments, and legal counsel to navigate financing mechanisms, building codes, and timelines. Support development of project budgets and funding applications for new capital projects. Property and Asset Management Provide strategic oversight of the agency’s property management functions in collaboration with the maintenance team and program staff. Oversee maintenance staff to ensure that agency-owned buildings and offices are clean, functional, and in good repair. Track work orders, preventive maintenance, and capital improvement needs across properties. Monitor compliance with regulatory and funder requirements related to building safety, accessibility, and habitability. Team Supervision and Cross-Functional Collaboration Supervise a cross-disciplinary operations team, including staff responsible for facilities, office coordination, housing development, and day-to-day property maintenance. Build strong partnerships with finance, HR, legal support, housing, and shelter teams to ensure smooth operations across the organization. Help establish shared protocols and systems for interdepartmental coordination and communication. Strategic Planning and Leadership Lead the development of scalable operations systems to support the agency’s rapid growth. Identify opportunities for improving operational efficiencies, risk mitigation, and cost-effectiveness. Collaborate with senior leaders on emergency preparedness, risk management, technology systems, and sustainability initiatives. Represent the agency with external partners, vendors, and community stakeholders as needed. Qualifications
Bachelor’s degree required; Master’s degree or equivalent professional experience strongly preferred. At least 7–10 years of relevant leadership experience in operations, housing development, and/or property management. Demonstrated experience supervising diverse teams and managing cross-functional projects. Familiarity with affordable housing development financing, compliance, and property operations. Excellent judgment and organizational skills, with the ability to balance short-term logistics and long-term planning. Exceptional interpersonal, communication, and problem-solving abilities. Comfort navigating ambiguity, fast-paced environments, and growing organizations. Passion for our organization's mission and values, and a commitment to creating equitable, survivor-centered spaces. Reliable transportation and valid driver’s license required. Must pass a BCI background check. Schedule & Work Environment
This is a full-time, on-site position. Travel to other offices and agency-owned buildings throughout the state will be required. Some evening and weekend hours may be necessary to meet agency needs. Benefits
401(k) 401(k) matching Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Questions
Do you currently have reliable transportation and a valid driver's license? Do you have 7 or more years of leadership experience in operations, housing development, or property management? Are you able to work on-site full-time and travel between multiple locations across the state? Are you willing to undergo a BCI background check as part of the hiring process? How many years of experience do you have supervising teams in a cross-functional or multi-site environment? Have you ever led or contributed to an affordable housing development project? What approaches do you use to support diverse teams and promote equity in operations? Have you worked in a mission-driven or nonprofit environment before? Have you previously supervised operations or maintenance across multiple properties or locations? If so, how many properties were under your oversight, and what were your primary responsibilities? Location
Providence, RI 02908 (Required). Relocation: Providence, RI 02908 (Required). Ability to relocate before starting work. Willingness to travel: 100% (Required).
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We are a nonprofit organization in Rhode Island dedicated to supporting survivors of domestic violence, sexual assault, and human trafficking. Through comprehensive services—including safe housing, advocacy, prevention education, and community programs—we work to promote safety, empower individuals, and create pathways to independence. Guided by a mission rooted in equity and compassion, we strive to build a world where all people can live free from abuse and oppression. The Senior Director of Operations is a mission-driven leader responsible for strengthening and streamlining our organization’s operational infrastructure as the agency grows. This senior-level position oversees agency-wide operational systems related to office management, property management, maintenance, and affordable housing development. The Senior Director will supervise key team members including the Office Manager, Housing Developer, and Maintenance Team, and will help ensure that our multiple office locations and residential buildings are well-managed, safe, compliant, and aligned with programmatic and strategic goals. Primary Responsibilities
Organizational Operations Oversee the day-to-day functioning of the organization's administrative and operational systems across all agency locations. Supervise and support the Office Coordinator, ensuring effective coordination of supplies, equipment, internal communications systems, and workspace environments. Collaborate with the VP of Community Programs and Operations to improve cross-office systems that promote staff productivity, safety, and well-being. Participate in organization-wide planning efforts, including space planning, systems development, and long-range operations strategy. Affordable Housing Development Supervise the Housing Developer and provide strategic leadership on the agency’s affordable housing projects—from acquisition and rehab through lease-up and occupancy. Partner with the CEO and VP to identify and evaluate housing development opportunities aligned with the agency’s mission and strategic goals. Coordinate with funders, architects, contractors, municipal departments, and legal counsel to navigate financing mechanisms, building codes, and timelines. Support development of project budgets and funding applications for new capital projects. Property and Asset Management Provide strategic oversight of the agency’s property management functions in collaboration with the maintenance team and program staff. Oversee maintenance staff to ensure that agency-owned buildings and offices are clean, functional, and in good repair. Track work orders, preventive maintenance, and capital improvement needs across properties. Monitor compliance with regulatory and funder requirements related to building safety, accessibility, and habitability. Team Supervision and Cross-Functional Collaboration Supervise a cross-disciplinary operations team, including staff responsible for facilities, office coordination, housing development, and day-to-day property maintenance. Build strong partnerships with finance, HR, legal support, housing, and shelter teams to ensure smooth operations across the organization. Help establish shared protocols and systems for interdepartmental coordination and communication. Strategic Planning and Leadership Lead the development of scalable operations systems to support the agency’s rapid growth. Identify opportunities for improving operational efficiencies, risk mitigation, and cost-effectiveness. Collaborate with senior leaders on emergency preparedness, risk management, technology systems, and sustainability initiatives. Represent the agency with external partners, vendors, and community stakeholders as needed. Qualifications
Bachelor’s degree required; Master’s degree or equivalent professional experience strongly preferred. At least 7–10 years of relevant leadership experience in operations, housing development, and/or property management. Demonstrated experience supervising diverse teams and managing cross-functional projects. Familiarity with affordable housing development financing, compliance, and property operations. Excellent judgment and organizational skills, with the ability to balance short-term logistics and long-term planning. Exceptional interpersonal, communication, and problem-solving abilities. Comfort navigating ambiguity, fast-paced environments, and growing organizations. Passion for our organization's mission and values, and a commitment to creating equitable, survivor-centered spaces. Reliable transportation and valid driver’s license required. Must pass a BCI background check. Schedule & Work Environment
This is a full-time, on-site position. Travel to other offices and agency-owned buildings throughout the state will be required. Some evening and weekend hours may be necessary to meet agency needs. Benefits
401(k) 401(k) matching Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Questions
Do you currently have reliable transportation and a valid driver's license? Do you have 7 or more years of leadership experience in operations, housing development, or property management? Are you able to work on-site full-time and travel between multiple locations across the state? Are you willing to undergo a BCI background check as part of the hiring process? How many years of experience do you have supervising teams in a cross-functional or multi-site environment? Have you ever led or contributed to an affordable housing development project? What approaches do you use to support diverse teams and promote equity in operations? Have you worked in a mission-driven or nonprofit environment before? Have you previously supervised operations or maintenance across multiple properties or locations? If so, how many properties were under your oversight, and what were your primary responsibilities? Location
Providence, RI 02908 (Required). Relocation: Providence, RI 02908 (Required). Ability to relocate before starting work. Willingness to travel: 100% (Required).
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