Gem
Overview
GTM Systems Engineer at Gem. This role is part of the Revenue Operations team and focuses on the administration, optimization, and architecture of Salesforce and integrated GTM tools. You will partner with GTM stakeholders to design scalable processes, manage complex integrations, and ensure systems empower the business. Role Details
Location: This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work. Compensation: The annual cash compensation range for this role is $135,000-$150,000 in addition to equity & benefits. About Gem
Gem is the only AI-first all-in-one recruiting platform. Over 1,000 industry leaders trust Gem to fuel their growth. The company has raised $148M from notable investors. Cut costs through consolidation: Replace scattered recruiting tools with one AI-powered platform for ATS, CRM, sourcing, scheduling, and analytics. Maximize recruiter productivity: Achieve up to 5x efficiency gains with AI integrated into workflows. Unlock data-driven recruiting: Access analytics across the recruiting funnel without complex BI tools. Use AI that actually works: Leverage AI that learns from recruiting data to engage and decide who to contact. Work with software built for recruiters: Quick implementation, intuitive workflows, and clear analytics. People & Culture
Gem values its people and culture and has been recognized for its workplace excellence. Forbes America's Best Startup Employers 2024 Great Place to Work Certified, 2024 Fortune Best Workplaces for Millennials, 2023 The Team and Role
We are seeking a GTM Systems Engineer to join our Revenue Operations team. This role will own the administration, optimization, and architecture of Salesforce and integrated GTM tools. You will be a strategic partner to GTM teams, executing scalable processes, managing complex integrations, and ensuring systems empower the business. What You’ll Do Day-to-Day
Systems Administration & Architecture: Lead the administration and optimization of Salesforce (user setup, security model, roles, permission sets, page layouts, validation rules). Design, build, and maintain Salesforce Flows to automate complex processes; ensure scalability and documentation. Partner with RevOps to scope requirements and translate them into Flow-based or automated solutions. Manage configuration and integrations with GTM systems (e.g., Outreach, ZoomInfo, Gong, CPQ tools). Own and improve lead routing; drive data quality through deduplication, validation rules, and monitoring. Troubleshooting & Root Cause Analysis: Diagnose and resolve complex issues with Salesforce automations and integrations; investigate broken processes; provide long-term fixes and document changes. Process Enablement & Optimization: Translate business requirements into scalable system solutions; identify inefficiencies and automate repetitive workflows; ensure data structures support reporting and forecasting; project manage as needed. Reporting Support: Ensure data and field architecture enable accurate dashboards and forecasting; collaborate with Finance, Marketing, RevOps, and Ops to validate data. Governance & Security: Own system access, roles, and permissions; define governance for changes and workflows; monitor system health and performance. About You
4–6+ years of Salesforce administration experience (Salesforce Administrator certification required). Expertise with Salesforce automation tools (Flows, Process Builder, Workflow Rules) and strong knowledge of Salesforce architecture. Hands-on experience managing integrations between Salesforce and GTM systems (e.g., Outreach, ZoomInfo, Gong, Marketo, CPQ). Familiarity with middleware tools and API-based integrations. Strong understanding of GTM processes (lead lifecycle, pipeline management, renewals, expansions). Demonstrated ability to diagnose and resolve complex technical issues across tools. Experience designing scalable data models and system architecture for reporting and forecasting. Excellent communication skills with the ability to partner cross-functionally with Sales, Finance, Marketing, and CS leadership. Preferred / Bonus Qualifications
Salesforce Advanced Administrator Certification. Experience with Salesforce CPQ or other quoting/billing systems. Familiarity with BI tools (Looker, Tableau, Power BI) and data warehouse environments (Snowflake, Redshift, BigQuery). Benefits
Highly competitive salary & equity 10-year window to exercise stock options Supportive Flexible Time Off program 16 paid holidays, including wellness days Best-in-class medical, dental & vision insurance $1,200 annual stipend for learning and development opportunities 16 weeks of Paid Parental Leave for birthing and non-birthing parents New Parent Perks totaling $1,500 and flexibility upon return to work Gem is an equal opportunity employer. We celebrate an inclusive work environment and encourage applicants from all backgrounds. If you require accommodations, please email accommodations@gem.com. Gem’s Candidate Privacy Notice By clicking “Submit Application”, you acknowledge Gem’s Candidate Privacy Statement.
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GTM Systems Engineer at Gem. This role is part of the Revenue Operations team and focuses on the administration, optimization, and architecture of Salesforce and integrated GTM tools. You will partner with GTM stakeholders to design scalable processes, manage complex integrations, and ensure systems empower the business. Role Details
Location: This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work. Compensation: The annual cash compensation range for this role is $135,000-$150,000 in addition to equity & benefits. About Gem
Gem is the only AI-first all-in-one recruiting platform. Over 1,000 industry leaders trust Gem to fuel their growth. The company has raised $148M from notable investors. Cut costs through consolidation: Replace scattered recruiting tools with one AI-powered platform for ATS, CRM, sourcing, scheduling, and analytics. Maximize recruiter productivity: Achieve up to 5x efficiency gains with AI integrated into workflows. Unlock data-driven recruiting: Access analytics across the recruiting funnel without complex BI tools. Use AI that actually works: Leverage AI that learns from recruiting data to engage and decide who to contact. Work with software built for recruiters: Quick implementation, intuitive workflows, and clear analytics. People & Culture
Gem values its people and culture and has been recognized for its workplace excellence. Forbes America's Best Startup Employers 2024 Great Place to Work Certified, 2024 Fortune Best Workplaces for Millennials, 2023 The Team and Role
We are seeking a GTM Systems Engineer to join our Revenue Operations team. This role will own the administration, optimization, and architecture of Salesforce and integrated GTM tools. You will be a strategic partner to GTM teams, executing scalable processes, managing complex integrations, and ensuring systems empower the business. What You’ll Do Day-to-Day
Systems Administration & Architecture: Lead the administration and optimization of Salesforce (user setup, security model, roles, permission sets, page layouts, validation rules). Design, build, and maintain Salesforce Flows to automate complex processes; ensure scalability and documentation. Partner with RevOps to scope requirements and translate them into Flow-based or automated solutions. Manage configuration and integrations with GTM systems (e.g., Outreach, ZoomInfo, Gong, CPQ tools). Own and improve lead routing; drive data quality through deduplication, validation rules, and monitoring. Troubleshooting & Root Cause Analysis: Diagnose and resolve complex issues with Salesforce automations and integrations; investigate broken processes; provide long-term fixes and document changes. Process Enablement & Optimization: Translate business requirements into scalable system solutions; identify inefficiencies and automate repetitive workflows; ensure data structures support reporting and forecasting; project manage as needed. Reporting Support: Ensure data and field architecture enable accurate dashboards and forecasting; collaborate with Finance, Marketing, RevOps, and Ops to validate data. Governance & Security: Own system access, roles, and permissions; define governance for changes and workflows; monitor system health and performance. About You
4–6+ years of Salesforce administration experience (Salesforce Administrator certification required). Expertise with Salesforce automation tools (Flows, Process Builder, Workflow Rules) and strong knowledge of Salesforce architecture. Hands-on experience managing integrations between Salesforce and GTM systems (e.g., Outreach, ZoomInfo, Gong, Marketo, CPQ). Familiarity with middleware tools and API-based integrations. Strong understanding of GTM processes (lead lifecycle, pipeline management, renewals, expansions). Demonstrated ability to diagnose and resolve complex technical issues across tools. Experience designing scalable data models and system architecture for reporting and forecasting. Excellent communication skills with the ability to partner cross-functionally with Sales, Finance, Marketing, and CS leadership. Preferred / Bonus Qualifications
Salesforce Advanced Administrator Certification. Experience with Salesforce CPQ or other quoting/billing systems. Familiarity with BI tools (Looker, Tableau, Power BI) and data warehouse environments (Snowflake, Redshift, BigQuery). Benefits
Highly competitive salary & equity 10-year window to exercise stock options Supportive Flexible Time Off program 16 paid holidays, including wellness days Best-in-class medical, dental & vision insurance $1,200 annual stipend for learning and development opportunities 16 weeks of Paid Parental Leave for birthing and non-birthing parents New Parent Perks totaling $1,500 and flexibility upon return to work Gem is an equal opportunity employer. We celebrate an inclusive work environment and encourage applicants from all backgrounds. If you require accommodations, please email accommodations@gem.com. Gem’s Candidate Privacy Notice By clicking “Submit Application”, you acknowledge Gem’s Candidate Privacy Statement.
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