Oak Street Health, part of CVS Health
Overview
Welcome Coordinator at Oak Street Health, part of CVS Health. The Welcome Coordinator creates an inclusive environment, makes a positive first and last impression on patients, and supports center operations to enable an exceptional patient experience. Role Description
The Welcome Coordinator is the face of the clinic and the glue that keeps operations efficient. Responsibilities include scheduling patient appointments, handling inbound and outbound calls, and performing administrative tasks such as fax and mail distribution. The role requires friendliness and high flexibility. Core Responsibilities
Welcoming patients and guests Conducting visit check-in and assisting patients with required forms Collecting co-pays Updating patient information and making changes in electronic medical record platform Scheduling/rescheduling appointments within electronic medical records platform Managing phone lines by answering, taking messages, and conducting outbound calls as instructed Managing faxes in the electronic fax platform Maintaining the cleanliness of the Welcome and Community Room areas May be required to float to other centers in the region on an infrequent basis Other duties as assigned Qualifications
Required Strong computer skills required and basic knowledge of Google Suite Professional phone etiquette Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) US work authorization Strongly Preferred Experience in a customer service setting Some college preferred Other Skills A flexible and positive attitude A welcoming and nurturing attitude toward our patient population of older adults High level of integrity Anticipated Weekly Hours
40 Time Type
Full time Pay Range
The Typical Pay Range For This Role Is $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits
Our benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching Benefit solutions that address different needs and preferences including paid time off, flexible schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and otherBenefits depending on eligibility For more information, visit CVS Health benefits. We anticipate the application window for this opening will close on: 12/01/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Additional Information
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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Welcome Coordinator at Oak Street Health, part of CVS Health. The Welcome Coordinator creates an inclusive environment, makes a positive first and last impression on patients, and supports center operations to enable an exceptional patient experience. Role Description
The Welcome Coordinator is the face of the clinic and the glue that keeps operations efficient. Responsibilities include scheduling patient appointments, handling inbound and outbound calls, and performing administrative tasks such as fax and mail distribution. The role requires friendliness and high flexibility. Core Responsibilities
Welcoming patients and guests Conducting visit check-in and assisting patients with required forms Collecting co-pays Updating patient information and making changes in electronic medical record platform Scheduling/rescheduling appointments within electronic medical records platform Managing phone lines by answering, taking messages, and conducting outbound calls as instructed Managing faxes in the electronic fax platform Maintaining the cleanliness of the Welcome and Community Room areas May be required to float to other centers in the region on an infrequent basis Other duties as assigned Qualifications
Required Strong computer skills required and basic knowledge of Google Suite Professional phone etiquette Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) US work authorization Strongly Preferred Experience in a customer service setting Some college preferred Other Skills A flexible and positive attitude A welcoming and nurturing attitude toward our patient population of older adults High level of integrity Anticipated Weekly Hours
40 Time Type
Full time Pay Range
The Typical Pay Range For This Role Is $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits
Our benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching Benefit solutions that address different needs and preferences including paid time off, flexible schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and otherBenefits depending on eligibility For more information, visit CVS Health benefits. We anticipate the application window for this opening will close on: 12/01/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Additional Information
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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