NextPath Career Partners
Head of Relationship Management (5126)
NextPath Career Partners, Las Vegas, Nevada, us, 89105
Overview
NextPath Career Partners is currently seeking an
Head of Relationship Management
to join our client’s team in
Las Vegas, NV . This is an
onsite, direct hire
position. Compensation
Base pay range : $166,000.00/yr - $166,000.00/yr SALARY:
$166K-$199,500K + Bonus (depending on experience) Note: This range is provided by NextPath Career Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Eligibility
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply. Responsibilities
Develop and execute the overall Relationship Management strategy, defining how clients are supported and retained throughout their lifecycle. Design and implement systems, processes, and playbooks that scale client success and improve efficiency across teams. Build, lead, and mentor a high-performing Relationship Management team focused on client retention, renewals, and expansion. Oversee the end-to-end client journey, from onboarding through long-term engagement, ensuring consistent delivery of measurable value. Partner cross-functionally with Sales, Support, Operations, Events, Media, and Marketing to ensure seamless client handoffs and collaboration. Develop and maintain metrics, reporting, and feedback loops to track client satisfaction, NPS, and growth opportunities. Act as a senior-level point of contact for key clients, building trust and long-term partnerships that drive mutual success. Qualification Highlights
Customer Success/Relationship management experience with white glove service; hands-on high-level CSM to start, with one direct report on-site, then building program. Account growth, renewals, upsell strategy. Process building and scaling in hyper-growth environment. CRM systems and workflow design (HubSpot, Salesforce, Gainsight). High EQ and executive presence. Experience with seminars, workshops, or advisory programs. Forecasting and metrics-driven approach (CSAT, NPS, churn, PS scores). Oversee full client journey from onboarding through renewal and expansion. Own renewals, expansions, account growth, and value creation. Build and scale Relationship Management team, hire/train/coach staff. Define CSM processes and optimize escalation/upsell cadence. Drive on-site dispute resolution and solutions-oriented engagement. Collaborate cross-functionally with Sales, Support, Events, Marketing, Advisory Practice Operations. Build systems, playbooks, dashboards, SOPs for visibility and client outcomes. Track KPIs: renewals, expansions, bookings, churn, NPS, CSAT. About NextPath
NextPath Career Partners is a candidate-centric recruiting firm focused on your career goals. Our team of professional recruiters has over 80 years of combined experience. EEO
We are an Equal Opportunity Employer. View all open jobs: http://www.nextpathcp.com As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward. The post Head of Relationship Management (5126) appeared first on NextPath Career Partners.
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NextPath Career Partners is currently seeking an
Head of Relationship Management
to join our client’s team in
Las Vegas, NV . This is an
onsite, direct hire
position. Compensation
Base pay range : $166,000.00/yr - $166,000.00/yr SALARY:
$166K-$199,500K + Bonus (depending on experience) Note: This range is provided by NextPath Career Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Eligibility
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply. Responsibilities
Develop and execute the overall Relationship Management strategy, defining how clients are supported and retained throughout their lifecycle. Design and implement systems, processes, and playbooks that scale client success and improve efficiency across teams. Build, lead, and mentor a high-performing Relationship Management team focused on client retention, renewals, and expansion. Oversee the end-to-end client journey, from onboarding through long-term engagement, ensuring consistent delivery of measurable value. Partner cross-functionally with Sales, Support, Operations, Events, Media, and Marketing to ensure seamless client handoffs and collaboration. Develop and maintain metrics, reporting, and feedback loops to track client satisfaction, NPS, and growth opportunities. Act as a senior-level point of contact for key clients, building trust and long-term partnerships that drive mutual success. Qualification Highlights
Customer Success/Relationship management experience with white glove service; hands-on high-level CSM to start, with one direct report on-site, then building program. Account growth, renewals, upsell strategy. Process building and scaling in hyper-growth environment. CRM systems and workflow design (HubSpot, Salesforce, Gainsight). High EQ and executive presence. Experience with seminars, workshops, or advisory programs. Forecasting and metrics-driven approach (CSAT, NPS, churn, PS scores). Oversee full client journey from onboarding through renewal and expansion. Own renewals, expansions, account growth, and value creation. Build and scale Relationship Management team, hire/train/coach staff. Define CSM processes and optimize escalation/upsell cadence. Drive on-site dispute resolution and solutions-oriented engagement. Collaborate cross-functionally with Sales, Support, Events, Marketing, Advisory Practice Operations. Build systems, playbooks, dashboards, SOPs for visibility and client outcomes. Track KPIs: renewals, expansions, bookings, churn, NPS, CSAT. About NextPath
NextPath Career Partners is a candidate-centric recruiting firm focused on your career goals. Our team of professional recruiters has over 80 years of combined experience. EEO
We are an Equal Opportunity Employer. View all open jobs: http://www.nextpathcp.com As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward. The post Head of Relationship Management (5126) appeared first on NextPath Career Partners.
#J-18808-Ljbffr