K2 Services
POSITION SUMMARY:
The ServiceNow Business Analyst role is within the Solutions & Advisory team and plays a key part in automating and optimizing operational workflows for law firms using the ServiceNow platform. This position involves collaboration with clients and internal project teams to understand business needs, gather and analyze requirements, and translate them into clear, actionable user stories. The ideal candidate will bring a strong background in business analysis, with a focus on delivering scalable, user-centric solutions in partnership with technical development teams.
Responsibilities
Partner with stakeholders across business units to gather, analyze, and document business requirements for new or enhanced workflows within ServiceNow
Translate business requirements into clear and concise user stories with well-defined acceptance criteria
Collaborate closely with ServiceNow developers and architects to design and build custom applications using App Engine Studio, UI Builder, and Workspaces
Facilitate and lead requirement workshops, process mapping sessions, and backlog grooming activities
Act as the liaison between technical teams and business users to ensure clear communication and mutual understanding of solutions
Assist in prototyping, testing, and validating solutions with users to ensure alignment with business needs
Maintain and manage product backlogs and help prioritize stories for sprint planning
Support UAT efforts, including test case creation, execution tracking, and defect triage
Ensure compliance with ServiceNow best practices and governance models
Knowledge, Skills & Attributes
3–5+ years of experience as a Business Analyst with a focus on ServiceNow
Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder
Solid understanding of ServiceNow Workspaces and their capabilities
Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories
Experience working in Agile/Scrum environments
Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration
Ability to work in a matrix environment
Ability to create process flow diagrams, wireframes, and documentation using tools such as Visio
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
Detail-oriented with a high degree of accuracy and precision in work
Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment
Preferred Qualifications
Experience in workflow/process automation and low-code/no-code development
Understanding of enterprise architecture and integration concepts
Exposure to ITSM, CSM, or custom ServiceNow applications beyond core modules
ServiceNow Certified System Administrator (CSA) or Certified Application Specialist
Experience working in a legal or law firm environment
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The ServiceNow Business Analyst role is within the Solutions & Advisory team and plays a key part in automating and optimizing operational workflows for law firms using the ServiceNow platform. This position involves collaboration with clients and internal project teams to understand business needs, gather and analyze requirements, and translate them into clear, actionable user stories. The ideal candidate will bring a strong background in business analysis, with a focus on delivering scalable, user-centric solutions in partnership with technical development teams.
Responsibilities
Partner with stakeholders across business units to gather, analyze, and document business requirements for new or enhanced workflows within ServiceNow
Translate business requirements into clear and concise user stories with well-defined acceptance criteria
Collaborate closely with ServiceNow developers and architects to design and build custom applications using App Engine Studio, UI Builder, and Workspaces
Facilitate and lead requirement workshops, process mapping sessions, and backlog grooming activities
Act as the liaison between technical teams and business users to ensure clear communication and mutual understanding of solutions
Assist in prototyping, testing, and validating solutions with users to ensure alignment with business needs
Maintain and manage product backlogs and help prioritize stories for sprint planning
Support UAT efforts, including test case creation, execution tracking, and defect triage
Ensure compliance with ServiceNow best practices and governance models
Knowledge, Skills & Attributes
3–5+ years of experience as a Business Analyst with a focus on ServiceNow
Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder
Solid understanding of ServiceNow Workspaces and their capabilities
Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories
Experience working in Agile/Scrum environments
Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration
Ability to work in a matrix environment
Ability to create process flow diagrams, wireframes, and documentation using tools such as Visio
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
Detail-oriented with a high degree of accuracy and precision in work
Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment
Preferred Qualifications
Experience in workflow/process automation and low-code/no-code development
Understanding of enterprise architecture and integration concepts
Exposure to ITSM, CSM, or custom ServiceNow applications beyond core modules
ServiceNow Certified System Administrator (CSA) or Certified Application Specialist
Experience working in a legal or law firm environment
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