American Arbitration Association
Vice President, DDRC Sales & Client Onboarding
American Arbitration Association, Chicago, Illinois, United States, 60290
Overview
The Vice President, DDRC Sales & Client Onboarding will drive growth and adoption of the American Arbitration Association's (AAA) Digital Dispute Resolution platform (DDRC), an AI-native solution launching in Q4 2025. This role will collaborate with AAA’s Product, Business, Marketing, and Operations teams in industry verticals (e.g., construction, healthcare) to pursue new market opportunities, proactively identify high-potential leads, build strategic partnerships, develop sales collateral, manage end-to-end sales cycles, and ensure seamless client onboarding.
Work Environment This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location and includes a 20% incentive target.
Compensation
New York, NY | San Francisco, CA: $185,000 to $200,000
Boston, MA | Los Angeles, CA: $164,500 - $184,000
Chicago, IL | Philadelphia, PA | San Diego, CA | Voorhees, NJ: $158,000 - $176,000
Houston, TX | Johnston, RI | Minneapolis, MN: $151,000 - $169,000
Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA: $148,000 - $166,400
Charlotte, NC | Miami, FL | San Antonio, TX: $140,000 - $157,000
Key Responsibilities
Proactive Sales Strategy and Execution:
Lead the end-to-end DDRC sales cycle, including data analysis for prospect identification, proactive outreach, proposal development, product demos, negotiation, and deal closure.
Be the first point of contact for all leads, coordinating leads with business sponsors into the DDRC product. Respond to beta client inputs from initiation to completion.
Research market trends, competitive intelligence, and customer insights to develop and refine the DDRC sales strategy.
Actively seek early adopters and first-mover clients who can benefit from DDRC’s value proposition.
Develop and maintain a robust sales pipeline, clearly defining target criteria and prioritizing high-potential leads.
Create strategic account plans for prioritized leads, including identifying client needs, competitors, and estimated financial impact.
Collaborate with Product, Business, Marketing, and Operations to create compelling sales collateral and ensure seamless client onboarding.
Serve as the integration point between DDRC sales initiatives and AAA’s core dispute resolution services, ensuring messaging and operational handoffs.
Lead training workshops for AAA client-facing staff to ensure understanding of DDRC’s value proposition and integration points for effective cross-selling.
Partnership Development:
Identify, establish, and nurture strategic ecosystem partnerships (e.g., law firms, referral and distributor organizations).
Cultivate relationships with influential stakeholders (e.g., industry associations) to enhance market presence and credibility.
Performance Monitoring & Optimization:
Utilize CRM tools (e.g., Salesforce) to track customer interactions, monitor sales activities, and measure performance against targets.
Lead regular pipeline reviews to manage progress, address challenges, and inform strategic adjustments.
Qualifications
Minimum 10 years of successful B2B sales and business development experience, preferably involving digital platforms and software to legal/professional services clients.
Demonstrated success in self-generated sales roles where opportunity creation—rather than lead response—drove performance.
Strategic mindset and strong analytical skills, with the ability to translate market insights into actionable sales strategies.
Exceptional negotiation, communication, and relationship-management skills.
Proven ability to excel in cross-functional, collaborative environments.
Ability to clearly articulate complex products and solutions, particularly in consultative sales contexts.
Strong experience using CRM tools (e.g., Salesforce) and performing data-driven sales analyses.
Bachelor’s degree required; MBA or equivalent advanced degree preferred.
About AAA-ICDR The American Arbitration Association and its global arm, the International Centre for Dispute Resolution (AAA-ICDR), are leaders in arbitration, mediation, and online dispute resolution. We are evolving into a digital-first, solutions-driven organization and are reshaping how the world thinks about conflict resolution—combining legacy integrity with modern agility. Named one of the 50 best non-profits to work for by the Non-Profit Times, we offer a competitive compensation package and benefits, including medical, dental, orthodontia, vision, student loan repayment, a 403(b) plan with substantial company match, pet insurance, and generous paid time off. The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable laws.
Seniority level
Executive
Employment type
Full-time
Job function
Sales and Business Development
Industries
Legal Services
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Work Environment This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location and includes a 20% incentive target.
Compensation
New York, NY | San Francisco, CA: $185,000 to $200,000
Boston, MA | Los Angeles, CA: $164,500 - $184,000
Chicago, IL | Philadelphia, PA | San Diego, CA | Voorhees, NJ: $158,000 - $176,000
Houston, TX | Johnston, RI | Minneapolis, MN: $151,000 - $169,000
Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA: $148,000 - $166,400
Charlotte, NC | Miami, FL | San Antonio, TX: $140,000 - $157,000
Key Responsibilities
Proactive Sales Strategy and Execution:
Lead the end-to-end DDRC sales cycle, including data analysis for prospect identification, proactive outreach, proposal development, product demos, negotiation, and deal closure.
Be the first point of contact for all leads, coordinating leads with business sponsors into the DDRC product. Respond to beta client inputs from initiation to completion.
Research market trends, competitive intelligence, and customer insights to develop and refine the DDRC sales strategy.
Actively seek early adopters and first-mover clients who can benefit from DDRC’s value proposition.
Develop and maintain a robust sales pipeline, clearly defining target criteria and prioritizing high-potential leads.
Create strategic account plans for prioritized leads, including identifying client needs, competitors, and estimated financial impact.
Collaborate with Product, Business, Marketing, and Operations to create compelling sales collateral and ensure seamless client onboarding.
Serve as the integration point between DDRC sales initiatives and AAA’s core dispute resolution services, ensuring messaging and operational handoffs.
Lead training workshops for AAA client-facing staff to ensure understanding of DDRC’s value proposition and integration points for effective cross-selling.
Partnership Development:
Identify, establish, and nurture strategic ecosystem partnerships (e.g., law firms, referral and distributor organizations).
Cultivate relationships with influential stakeholders (e.g., industry associations) to enhance market presence and credibility.
Performance Monitoring & Optimization:
Utilize CRM tools (e.g., Salesforce) to track customer interactions, monitor sales activities, and measure performance against targets.
Lead regular pipeline reviews to manage progress, address challenges, and inform strategic adjustments.
Qualifications
Minimum 10 years of successful B2B sales and business development experience, preferably involving digital platforms and software to legal/professional services clients.
Demonstrated success in self-generated sales roles where opportunity creation—rather than lead response—drove performance.
Strategic mindset and strong analytical skills, with the ability to translate market insights into actionable sales strategies.
Exceptional negotiation, communication, and relationship-management skills.
Proven ability to excel in cross-functional, collaborative environments.
Ability to clearly articulate complex products and solutions, particularly in consultative sales contexts.
Strong experience using CRM tools (e.g., Salesforce) and performing data-driven sales analyses.
Bachelor’s degree required; MBA or equivalent advanced degree preferred.
About AAA-ICDR The American Arbitration Association and its global arm, the International Centre for Dispute Resolution (AAA-ICDR), are leaders in arbitration, mediation, and online dispute resolution. We are evolving into a digital-first, solutions-driven organization and are reshaping how the world thinks about conflict resolution—combining legacy integrity with modern agility. Named one of the 50 best non-profits to work for by the Non-Profit Times, we offer a competitive compensation package and benefits, including medical, dental, orthodontia, vision, student loan repayment, a 403(b) plan with substantial company match, pet insurance, and generous paid time off. The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable laws.
Seniority level
Executive
Employment type
Full-time
Job function
Sales and Business Development
Industries
Legal Services
Get notified about new Vice President of Sales jobs in Chicago, IL.
#J-18808-Ljbffr