Customer Service Representatives

Excellent opportunities for experienced call center customer service representatives! We are currently working with a westside organization looking to add multiple people to their Call Center staff. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers. This service provider is well-known in the Rochester area! The ideal candidate will have a strong customer service background and a proven track record of longevity with prior employers, reflecting reliability and dedication. They are open every day of the week but the current openings are : Mon-Fri 12 pm- 9 pm, Friday-Tuesday 7:30 am -4:30 pm, Tuesday - Saturday 10 am - 7 pm The pre-employment requirements are a background, alcohol, and drug test. This position is on site with no opportunity for remote or hybrid. Responsibilities Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services. Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued. Schedule or update appointments in the computer system. Document clear and concise notes in clients' profiles in order to communicate precisely to the technicians and technical leadership team. Understand and strive to meet Contact Center metrics while providing excellent customer service. Education High school diploma or equivalent required Experience Minimum of 1 year of customer service experience in a call center environment (no retail or hospitality customer service) Knowledge, Skills, Abilities, and Other Characteristics Excellent listening skills Strong communication skills Ability to document each call quickly and accurately in the system Personable and empathetic demeanor Able to utilize various software programs