Jenkins Hyundai of Jacksonville
Job Summary:
The Receptionist is responsible to receive customers with a friendly greeting and warm smile. The Receptionist's role is to provide a pleasant and welcoming first impression for our valued clientele. Acting as the front line point-of-contact for the overall dealership, the Receptionist sets the tone by being an outstanding listener and information source. He/She will know all points-of-contact and of every department within the dealership in order to promptly address the customer's inquiry. In addition to receiving and managing inquiries, the Receptionist performs telephone switchboard and call routing tasks and administrative duties.
The ideal Dealership Receptionist candidate has a working knowledge of the automotive industry, strong administrative and organizational skills, previous telephones switchboard experience and exceptional interpersonal skills.
Working hours (tentatively) : Mon, Tues (8a-4p) & Sat (2p-6p) : Part-time only available
DURING WORKING HOURS:
Answer incoming calls. Be sure to take complete messages and email them to the proper person.
Keep an accurate log of tags and gas keys on your excel spreadsheet. Press
save
after each entry. Ensure the fuel keys are locked when the desk is unsupervised.
Make Trade Pack Envelopes
Make Deal Jackets for managers
Check copy machine for copy paper - order off Apex if you’re low on stock. ( Never wait until you’re completely out )
Straighten up showroom and receptionist desk. Shred any documents left lying around on copier etc. This is a compliance issue and we cannot leave customer information out.
Sanitize door handles, chairs, credit card machine, and any other common touched area a few times during your shift. You can order Alcohol wipes from Tiffany Porter if APEX does not have any available.
CLOSING CHECKLIST:
Check copy machine to see if any copy paper needs added.
Make sure all messages have been sent by email to the appropriate person.
Check all the tags and gas keys to make sure logs coincide with your excel spreadsheet.
Lock all drawers and make sure all customer information is locked up.
Benefits:
Medical- 4 plans (BCBS)
Dental
Vision
Term Life
Company-paid Term Life
STD/LTD
Accident indemnity rider
PTO / Sick days (annually)
401(k) with an employer match
Employee Assistant Program
FMLA / Maternity/Paternity Leave
Bereavement Leave
Essential Functions:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Duties & Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
Manages inbound switch board telephonic inquiries and routes calls accordingly
Meets and greets all
clientele in a warm, sincere, and helpful manner (Take out service)
Routes customers to the appropriate department or point-of-contact within the dealership
Coordinates questions and issues with appropriate department personnel
Assists with problem resolution as required
Provides administrative back-up to various dealership departments as needed
Handles multiple tasks concurrently with frequent interruptions
Adhere to all company policies, procedures and safety standards
Perform other duties as assigned
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting:
Remaining in the seated position
Stand:
Remaining on one’s feet in an upright position at a workstation without moving about
Walking:
Moving about on foot
Lifting:
Raising or lowering an object from one level to another (includes upward pulling) 10-25 lbs.,
Carrying:
Transporting an object, usually holding it in the hands or arms, or on the shoulder
Pushing:
Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
Pulling:
Exerting force upon an object so that the object moves toward the force (includes jerking)
Stooping:
Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
Kneeling:
Bending legs at knees to come to rest on knee or knees
Crouching:
Bending body downward and forward by bending legs and spine
Reaching : Extending hand(s) and arm(s) in any direction
Handling:
Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
Fingering:
Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
Feeling:
Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
Talking:
Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
Hearing:
Perceiving the nature of sounds by ear
Near Vision:
Clarity of vision at 20 inches or less
Visual Accommodation:
Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
Color Vision:
Ability to identify and distinguish colors
Field of Vision:
Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point
Environmental Conditions: Exposure to...
Moving mechanical parts
Non-Climate controlled conditions
Wet and/or humid conditions
High, exposed places
Noise
Vibration
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Receptionist is responsible to receive customers with a friendly greeting and warm smile. The Receptionist's role is to provide a pleasant and welcoming first impression for our valued clientele. Acting as the front line point-of-contact for the overall dealership, the Receptionist sets the tone by being an outstanding listener and information source. He/She will know all points-of-contact and of every department within the dealership in order to promptly address the customer's inquiry. In addition to receiving and managing inquiries, the Receptionist performs telephone switchboard and call routing tasks and administrative duties.
The ideal Dealership Receptionist candidate has a working knowledge of the automotive industry, strong administrative and organizational skills, previous telephones switchboard experience and exceptional interpersonal skills.
Working hours (tentatively) : Mon, Tues (8a-4p) & Sat (2p-6p) : Part-time only available
DURING WORKING HOURS:
Answer incoming calls. Be sure to take complete messages and email them to the proper person.
Keep an accurate log of tags and gas keys on your excel spreadsheet. Press
save
after each entry. Ensure the fuel keys are locked when the desk is unsupervised.
Make Trade Pack Envelopes
Make Deal Jackets for managers
Check copy machine for copy paper - order off Apex if you’re low on stock. ( Never wait until you’re completely out )
Straighten up showroom and receptionist desk. Shred any documents left lying around on copier etc. This is a compliance issue and we cannot leave customer information out.
Sanitize door handles, chairs, credit card machine, and any other common touched area a few times during your shift. You can order Alcohol wipes from Tiffany Porter if APEX does not have any available.
CLOSING CHECKLIST:
Check copy machine to see if any copy paper needs added.
Make sure all messages have been sent by email to the appropriate person.
Check all the tags and gas keys to make sure logs coincide with your excel spreadsheet.
Lock all drawers and make sure all customer information is locked up.
Benefits:
Medical- 4 plans (BCBS)
Dental
Vision
Term Life
Company-paid Term Life
STD/LTD
Accident indemnity rider
PTO / Sick days (annually)
401(k) with an employer match
Employee Assistant Program
FMLA / Maternity/Paternity Leave
Bereavement Leave
Essential Functions:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Duties & Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
Manages inbound switch board telephonic inquiries and routes calls accordingly
Meets and greets all
clientele in a warm, sincere, and helpful manner (Take out service)
Routes customers to the appropriate department or point-of-contact within the dealership
Coordinates questions and issues with appropriate department personnel
Assists with problem resolution as required
Provides administrative back-up to various dealership departments as needed
Handles multiple tasks concurrently with frequent interruptions
Adhere to all company policies, procedures and safety standards
Perform other duties as assigned
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting:
Remaining in the seated position
Stand:
Remaining on one’s feet in an upright position at a workstation without moving about
Walking:
Moving about on foot
Lifting:
Raising or lowering an object from one level to another (includes upward pulling) 10-25 lbs.,
Carrying:
Transporting an object, usually holding it in the hands or arms, or on the shoulder
Pushing:
Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
Pulling:
Exerting force upon an object so that the object moves toward the force (includes jerking)
Stooping:
Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
Kneeling:
Bending legs at knees to come to rest on knee or knees
Crouching:
Bending body downward and forward by bending legs and spine
Reaching : Extending hand(s) and arm(s) in any direction
Handling:
Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
Fingering:
Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
Feeling:
Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
Talking:
Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
Hearing:
Perceiving the nature of sounds by ear
Near Vision:
Clarity of vision at 20 inches or less
Visual Accommodation:
Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
Color Vision:
Ability to identify and distinguish colors
Field of Vision:
Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point
Environmental Conditions: Exposure to...
Moving mechanical parts
Non-Climate controlled conditions
Wet and/or humid conditions
High, exposed places
Noise
Vibration
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.