Wells Fargo
Senior AI/ML Voice Natural Language Processing Analyst
Wells Fargo, Saint Paul, Minnesota, United States, 55130
About this role:
Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models.
In this role, you will:
Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience.
Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics.
Support the design and testing of scalable machine learning solutions aligned with business goals.
Provide feedback and insights to improve AI training programs and user adoption.
Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
Understand the strategy to recommend solutions on solving business challenges
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Decision key issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Required Qualifications:
4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to apply linguistic theory to computational models, including syntax, semantics, and pragmatics.
Experience working with language corpora, tokenization, part-of-speech tagging, and parsing techniques.
Strong understanding of intent classification, entity recognition, and call flow design.
Experience with data visualization and reporting tools (e.g., Tableau, Looker).
Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex).
Experience with HumanFirst
Job Expectations:
Ability to work on-site
No Visa sponsorship offered
Locations:
401 S Tryon St CHARLOTTE, NC 28202-1675
1801 Park View Dr SHOREVIEW, MN 55126
401 Las Colinas Blvd W Bldg A IRVING, TX 75039
4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$139,000.00 - $239,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
14 Oct 2025
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-496057
Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models.
In this role, you will:
Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience.
Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics.
Support the design and testing of scalable machine learning solutions aligned with business goals.
Provide feedback and insights to improve AI training programs and user adoption.
Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
Understand the strategy to recommend solutions on solving business challenges
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Decision key issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Required Qualifications:
4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to apply linguistic theory to computational models, including syntax, semantics, and pragmatics.
Experience working with language corpora, tokenization, part-of-speech tagging, and parsing techniques.
Strong understanding of intent classification, entity recognition, and call flow design.
Experience with data visualization and reporting tools (e.g., Tableau, Looker).
Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex).
Experience with HumanFirst
Job Expectations:
Ability to work on-site
No Visa sponsorship offered
Locations:
401 S Tryon St CHARLOTTE, NC 28202-1675
1801 Park View Dr SHOREVIEW, MN 55126
401 Las Colinas Blvd W Bldg A IRVING, TX 75039
4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$139,000.00 - $239,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
14 Oct 2025
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-496057