Heartland Dental is hiring: Dental Office Assistant in West Palm Beach

Overview

Dental Office Assistant role at Heartland Dental. West Lakes Dental Care is looking for a Business Assistant to join the team. The role supports front office functions and patient care in a Heartland Dental–supported office environment.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training to develop to your full potential
• Opportunity to be part of a stable company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

West Lakes Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a collaborative team that prioritizes patient care and ongoing learning.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training required; ability to protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Availability to attend virtual training sessions (or in-person) periodically
• TB test is required for new hires in dental office positions (not applicable in FL & TN). Test will be arranged during pre-employment process

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to doctors across multiple states. The organization emphasizes diversity, inclusion, and equal opportunity in employment.