Medical Receptionist Job at Vivify Medical in New York

Overview

We are a dynamic, independent cardiology and primary care practice seeking a dedicated medical receptionist to join our team. At Vivify Medical, we prioritize personalized, patient-centered care and a positive, collaborative team culture in a welcoming, efficient, and accessible environment.

If you’re seeking a role where you can be the welcoming face of our practice, grow professionally in a patient-focused environment, and be part of a supportive team, Vivify Medical is the place for you.

Job Summary

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to be the first point of contact for our growing practice. The ideal candidate will play a crucial role in creating a positive and efficient experience for our patients, both in person and over the phone. This role encompasses a range of administrative and patient-facing responsibilities, requiring excellent communication skills, a professional demeanor, and a strong commitment to patient satisfaction. Our practice excels in both primary care and cardiovascular disease. You will be a key member of our team, ensuring smooth front office operations and providing exceptional patient service.

Responsibilities

• Patient Interaction and Front Desk Management
  • Serve as the first point of contact for patients, greeting them warmly and professionally in person and on the phone.
  • Manage the front desk area, ensuring it is welcoming, organized, and efficient.
  • Answer and direct phone calls, take messages accurately, and handle patient inquiries with courtesy and professionalism.
  • Schedule and confirm patient appointments, follow-ups, and referrals accurately and efficiently.
  • Verify patient insurance information and process co-payments and payments according to office policies.
  • Assist patients with completing necessary forms and paperwork.
  • Maintain patient confidentiality in accordance with HIPAA guidelines.
  • Manage patient flow, ensuring efficient check-in and check-out processes.
  • Address patient concerns and escalate issues to the appropriate personnel when necessary.
• Administrative Duties
  • Maintain accurate and up-to-date patient demographic and insurance information in the electronic health record (EHR) system.
  • Assist with the processing of referrals, prior authorizations, and other administrative tasks as needed.
  • Manage incoming and outgoing mail, faxes, and electronic communications.
  • Maintain office supplies and ensure the reception area is well-stocked.
  • Assist with administrative tasks as needed, including filing, scanning, and data entry.
  • Ensure the waiting area is clean, comfortable, and organized.
• Team Collaboration and Communication
  • Establish and maintain effective communication with other team members, including physicians, nurses, medical assistants, and administrative staff, to ensure smooth workflow and patient care.
  • Work in conjunction with the attending physician, NP/PA, and medical assistants to facilitate efficient patient flow.
  • Maintain a high level of accuracy in all clinic business and patient process flow functions.
  • Contribute to a positive and collaborative team environment.

Qualifications

• Proven experience working as a receptionist, preferably in a medical office setting.
• Familiarity with medical terminology, insurance processes, and HIPAA regulations is a plus.
• Proficiency in basic computer skills and EHR systems.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to multitask.
• Exceptional customer service and interpersonal skills with a patient-centered approach.
• Ability to maintain a professional and courteous demeanor in a busy environment.
• High school diploma or equivalent required; Associate’s degree or relevant certification is a plus.
• Experience with scheduling software and multi-line phone systems.
• Competitive salary plus medical, dental, and vision benefits.
• Opportunities for professional growth and development.
• Supportive and collaborative team environment.