Highgate is hiring: Housekeeping Supervisor in Exton

Overview

Highgate Hotels is a premier real estate investment and hospitality management company recognized as an innovator in the industry. The company operates in U.S. gateway markets and has a growing presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio represents an asset value exceeding $20B and generates over $5B in cumulative revenues. The corporate offices are located in London, New York, Dallas, and Seattle.

Location
Residence Inn Exton
10 North Pottstown Pike
Exton, PA 19341

Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, and for assuming all Housekeeping Manager duties in their absence.

Responsibilities

• Inspect Room Attendant’s work performance within the assigned section daily to ensure standards and productivity levels are met.
• In the absence of the Housekeeping Manager or Assistant, inspect VIP rooms and report availability to the Front Office according to hotel standards.
• Oversee the closing of floors at the end of the day and ensure Room Attendants’ carts are clean and restocked.
• Maintain records of daily assignments, ensure they are completed, signed off, and submitted to the Housekeeping Office on time.
• Maintain key control and handle Lost and Found items according to standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee daily assignment of duties, ensuring staff carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and Engineering throughout the shift.
• Report progress of out-of-order rooms to the Guest Services Manager according to standards; initiate and follow through on work orders for repairs and maintenance with Engineering.
• Assist with training of Housekeeping staff and, when needed, clean rooms to meet business needs.
• Ensure completion of cleaning projects on a biannual basis and strive to achieve overall guest satisfaction.

Qualifications

• High School diploma or equivalent required; college coursework in a related field is helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility is preferred.
• Ability to stand for the entire shift.
• Effective verbal and written communication with all levels of employees and guests in a courteous, service-oriented manner.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Hospitality

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