Housekeeping Houseperson Job at Mainsail Lodging & Development in Fayetteville

Overview

Join to apply for the Housekeeping Houseperson role at Mainsail Lodging & Development.

The Room Attendant will be responsible for overall room cleanliness and replenishment of mini bar amenities to ensure exceptional service to all guests, consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail Lodging and Development.

Qualifications

• High school diploma or equivalent


• Previous hospitality experience


• Prior experience in a cleaning position


• Excellent communication skills, both verbal and written


• Strong customer service skills


• Ability to use technology, e.g., computers, tablets, iPads


• Organizational skills


• Proven experience in working quickly and efficiently


• Ability to take initiative and handle assignments with limited supervision

Responsibilities

• Clean and sanitize assigned hotel rooms, including dusting, vacuuming, changing bed linens, cleaning windows and mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements


• Replenish amenities within guest rooms, including toiletries and minibar


• Report any technology, maintenance, or room ware issues to the Housekeeping Manager


• Interact with all hotel guests in a professional matter; assist as needed and share hotel knowledge


• Assist guests with any special requests, including amenities or any room ware needs


• Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily


• Perform turndown service as requested by guest


• Report any suspicious activity, unusual items, or irregular behavior


• Review daily board and refresh stay-over rooms


• Other necessary duties as reasonably assigned

Physical Demands

• Ability to sit or stand for extended periods of time


• Ability to bend


• Ability to lift and pull 50 lbs.


• Ability to communicate clearly


• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly


• Work on multiple tasks, making appropriate progress toward deadlines


• Able to work independently, take direction, and provide direction to others


• Manage differing personalities within the property, the resort, and the community


• Maintain the highest degree of confidentiality


• Ability to work effectively in stressful, high-pressure situations


• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Equal Opportunity

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality