Night Audit Job at Cascade Development LLC in Chesapeake

Overview

Night Auditor position at Cascade Development LLC (LTD Hospitality Group). The role covers the total desk operation during the night shift and requires timely communication of guest issues to management. Below are the responsibilities and qualifications associated with this role, along with information about LTD Hospitality Group and benefits.

Responsibilities

• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Organize shift and review remaining reservations to arrive; verify that updated contingency reports have been run.
• Verify GTD no-shows, complete the walked guest report, and place a copy in the immediate supervisor’s box.
• Ensure credit card draft capture is in balance.
• File credit cards, keys and completed reports.
• Complete express checkout envelopes and have Night Housekeeping / Security Aide deliver to guestrooms.
• Assist guests with general services such as check cashing, making change, and answering questions about hotel services, shopping, dining, entertainment, and travel directions.
• Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
• Ensure wake-up calls are handled promptly and properly.
• Complete a “person in charge” security report identifying unusual events and place on the General Manager’s desk for review.
• Receive and transmit mail, phone, and written messages for guests.
• Post room charges, food & beverage charges, phone charges, compute guest bills, collect payment and make change following cash handling procedures.
• Balance accounts to zero and reconcile restaurant credit card accounts; attach calculator tape and inform management of discrepancies.
• Complete daily revenue report accurately and input daily summary records and same-day selling strategy report.
• Prepare AM Housekeeping Status Report and Newly Vacated Rooms report for Housekeeping.
• Report to AM associate at the end of shift with any unusual conditions or occurrences.
• Monitor graveyard Night Housekeeping / Security Aide to ensure duties are completed.
• Represent the hotel in guest complaint situations requiring immediate attention.
• Other duties, projects, and tasks as assigned.

Qualifications

• Must have prior Front Desk Experience.
• Minimum of a High School Diploma; some college preferred.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Strong command of English (read, write, and speak fluently).
• Solid computer skills including core Microsoft applications and brand-specific applications as needed.
• Strong math skills.
• Ability to lead, train, and motivate team members.
• Strong communication and problem-solving skills.
• Excellent relationship-building, guest-centric, well-organized approach.
• Reliable transportation.

About LTD Hospitality Group

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags. LTD’s core values focus on people, relationships and opportunities. The LTD culture guides successful performance and profitability while maintaining high standards of quality, service and cleanliness. The greatest key to our success is our people. Our diverse team creates a distinctive experience that keeps customers returning. We invest in training and provide career advancement opportunities and competitive benefits for all associates.

Benefits

• Medical, Dental, Vision & 401(k) with company match
• Voluntary Short Term
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

Equal Employment Opportunity

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing