Balboa Bay Club is hiring: Security Manager in Newport Beach

3 days ago Be among the first 25 applicants

Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Overview

Level: Management

Job Location: Balboa Bay Resort - Newport Beach, CA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $72,000.00 - $80,000.00 Salary/year

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Responsibilities

• Manages all Security operations to safeguard property, assets, guests, residences, members, visitors, and team members while providing outstanding guest service and contributing to financial profitability. Builds and manages teams effectively.
• Interviews, hires, and trains team members; plans, assigns, and directs work; appraises performance; rewards and disciplining; addresses complaints and resolves problems. Participates in management training and follows Human Resources policies. Ensures staff receive required training or attend mandatory meetings. Attends all required meetings.
• Patrols property regularly to ensure safety of guests and team members and to protect hotel assets. Responds to house calls and assists guests and team members with safety, security, and hotel operations. Assists injured guests and team members and documents/disposes of reports.
• Ensures Security team members adhere to established security practices and procedures, including investigations, reporting, logging, and interaction with guests, law enforcement, and team members.
• Chairs or co-chairs the safety committee and conducts monthly safety meetings and trainings. Manages injuries with HR on workers' compensation and related situations.
• Oversees property vehicles as needed, ensuring maintenance and registration are current and adherence to parking/resort vehicle policies.
• Checks alarm systems, safety and fire equipment, monitors building security, conducts regular tests, and works with management to improve safety; maintains emergency procedures.
• Takes emergency calls and ensures coverage of support areas; leads emergency response as directed. Develops and maintains the emergency procedure manual.
• Monitors SOPs to ensure consistent security service; assists in developing/updating policies and procedures; participates in regular Management Team meetings.
• Resolves guest complaints and coordinates with insurance to handle claims expeditiously while mitigating costs. Manages Lost & Found items and ensures proper incident reporting and department follow-up.
• Maintains positive relationships with internal and external customers; communicates with departments to fulfill guest needs; maintains relationships with local fire and police services.
• Follows safety policies and procedures; reports potential safety issues; complies with OSHA PPE requirements and hotel HAZMAT programs; ensures proper PPE maintenance and inventory.
• Reports to work as scheduled and adheres to shift requirements.

Other Responsibilities/Supportive Functions

• Makes merit decisions within budget or guidelines; determines promotions or reclassifications within policy.
• Approves leave and manages schedules and timecards.
• Runs and analyzes reports to monitor customer satisfaction, occupancy, safety trends, etc.
• Notifies management of unsafe conditions, maintenance needs, and accidents.

Qualifications

• High school diploma or GED; Bachelor’s degree in Hospitality Management desired.
• Five or more years of related Security experience; at least one year as Supervisor/Assistant Manager. Valid driver’s license with clean driving record.
• Ability to lead others, mentor, and train staff to meet/exceed guest expectations.
• Solid knowledge of security challenges in hotel/club settings; knowledgeable about related federal and state laws.
• Excellent customer service/communication skills; able to interact with guests from diverse backgrounds; discretion with confidential information; professional demeanor.
• Strong math, computer skills (MS Office), and ability to use hotel systems and internet searches.
• Ability to solve problems, maintain calm under pressure, and handle multiple tasks with attention to detail.
• Strong written and verbal communication in English; bilingual Spanish a plus.
• Must complete TIPS alcohol-awareness certification and CPR/First Aid/Defibrillator certifications or obtain within 45 days of employment. Completion of scheduled trainings required.
• Ability to work varying shifts including holidays and weekends; maintain a professional appearance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Special Skills & Abilities / Mental And Physical Demands

Regular standing or walking; ability to react quickly in emergencies; data entry, use of telephone/radio, and multitasking. Physical demands include lifting up to 25 pounds frequently and up to 250 pounds in emergencies; visual acuity for equipment and documents; exposure to indoor/outdoor conditions and moderate noise; ability to work with electrical equipment and potential hazards.

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Hospitality

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